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Subaru, Purchased a 2025 Outback Wilderness. Advertised as this outdoor, tough vehicle. Purchased a camper well within weight requirements. Called Subaru to put a hitch on my car. They want almost $900 dollars to install it!!! It’s a hitch!! You have got to be kidding me!! Then when they said if I go somewhere else to install it my warranty would be null and void if something goes wrong! So I decided to let them (Subaru) stick it to me. Then I find out all they have is a 4 prong. I need a 7 prong round. He then informs me I could put a converter on it… But that will make warranty null and void if something happens!! So I can’t haul my camper I just spent several thousands on!! I am beyond furious!

Subaru, Suburu dealer not fixing my car. have been having sensory issues with my 2019 Outback. I brought it in the dealership and they explained I needed a computer upgrade and that was all that was needed. However, I am still having issues with the TPMS sensor and the low oil light came on and come to find out I didn’t have low oil. Also, when I got the car back my GPS is now not working and when I called and asked about, I was told there was gentlemen who works nights and weekends who can fix it for a charge. So, it looks to me that someone disconnected it and now they want to charge me to reconnect. This was the Suburu dealer in Sanford, Fl.

Subaru, Parts that need addressed. Although I’m about to purchase my 4th Subaru, I do love the cars, I do get Extremely irritated at Subaru for some of their parts. Aside from being Costly, they are not made to last. I’m beginning to think this is by design and perhaps even a set up with parts makers. A few years back had a gasket of some sort that because of the poor design (that was actually a very easy fix) Subaru chose not to fix it for Years, not sure they ever did but to me, that is lack of Integrity on Subaru, sad as that is. Another is the censors. I hate them no matter the make or model of car. But if you want a current car can’t get around them (that I know of). The censors, that I suspect, are a “Deal” made with the censor companies. I have changed them many times (some same censor) only to have (he costly new one) not “Communicate with the car computer”…??? Again – such a good car with simple fixes that the company just has no interest in addressing. Bad Form, low integrity.

Subaru, Transmission failure on Outback. My transmission went on December 30, 2024. I had it towed to Flagstaff Subaru that day. I told that I was still under warranty and Subaru should cover it 100%. I had gotten the extended warranty when I brought it new from Flagstaff Subaru. I was very happy to hear this. But now it has been 6 weeks and I still have no answers. When I call the dealership I am told that Subaru wanted data from the in car computer. Then a week goes by and I call I am told Subaru wants more data from the computer. Now when I call I can’t get through to the service so I leave a voicemail and they never call back. At first they were unable to provide a loaner car so I had to pay for one week rental at $239.80. The second week I had company so they took me around. Before they left we came to Flagstaff and then the service department were able to provide me with a car. Great! But I want my car back. I’m a retired RN and this was going to be my last car because Subaru’s reputation of reliability and your ad stating 90% of Subaru are still on the road after ten years. I am upset that this has come to me writing a letter to complain because I have a great deal of respect for the brand. I hope you can help me.

Subaru, Why you will not hear from me again! I had four pressure sensors replaced on my 2018 Subaru Outback yesterday. I took the sensors home with me. On the invoice I received I was charged $24.50 for Environmental Fees. Around 2:00 pm on 2/14/25 I called the manager of Autobarn in Countryside and asked what the charge was for. He said it was for material disposal and would always in the future be charged on Subaru work orders. I asked to have the charge removed since they had not disposed of any material. When he said the charge would always be on the work orders in the future I said I would not be back or consider buying a Subaru in the future. His response: Since you will not be back I see no reason to make the adjustment. If this is the Subaru attitude to charge for a service not provided I must say goodbye to Subaru and Autobarn in Countryside.