Reach Super 8 Corporate Office 

Super 8. I strongly advise against staying at the Super 8 in Westbrook, Maine. The staff seems aware of questionable activity on the property but does nothing about it. The manager charges more than the rates listed on Wyndham Rewards, and there’s a lopsided trailer in the back that looks like it could collapse. The staff is rude, parties with guests late into the night, and dismisses complaints as if they don’t matter. Wi-Fi works inconsistently, vending and ice machines rarely function, and the entire hotel has an unpleasant smell. There’s no pool, and doors are often propped open because room keys frequently fail. Staff blames the issue on customers storing keys near their phones, yet this isn’t a problem at other hotels. The rooms lack privacy—staff even walked into a room that hadn’t been checked out yet. Maintenance spends most of their shift sitting in a room and gossiping about guests. Breakfast is mediocre, and my mother-in-law, who stayed over the summer, had to make her own coffee in the lobby because staff couldn’t be bothered. She burned herself in the process and still had to pay full price. The worst part was going three days without water—no discount or refund was offered. This place is an absolute joke. I wouldn’t recommend it to anyone, not even as a last resort.

Super 8, Nasty place. There was no water in toilet. Burn hole in the bed and bed spread. Duck tape holding up shower curtain. No chain on door. The odor in the room was awful. The rug was sticky. When booked I did not realize that there was no refund. I paid almost 200$ for two nights. I had to stay. Never never again will I stay at that hotel.

Super 8, Nasty place. Beds had blood and bugs. Checks 3 rooms and they were all the same. Left to find another hotel.

Double billed for substandard room! Stayed at Super 8 Socorro New Mexico on December 5th. Was charged for two rooms even though we only stayed in one. Expedia said they saw the duplicate billing but we would have to talk to manager at Super 8 directly. He told them we had two rooms. Told him the room we were given has problems. Dirty, noisy fan on heater, unable to get more blankets from front desk because they were locked up. No coffee even when we went for our “free” breakfast! Manager said he couldn’t check it out this late in the game. American Express would not correct the billing problem which we believe was fraud. Corporate Super 8 said they would check into the situation but never returned the call in a week as promised. Made reservation by phone one hour before arriving as we needed a pet friendly room. Never got confirmation text or survey text as there was an old email address on file. Use caution when calling to reserve as this was a non refundable reservation for 1 room, double billed and refund of one charge denied. I believe they are taking advantage of “snowbirds” passing through the area.

Terrible place to stay! The employees barely speak English and communication is near impossible and they were very rude. The rooms were dirty and cold, and the key cards they gave us for the room didn’t work the first 3 times, the fourth time walking back to the front desk finally the card worked but then it wouldn’t work to get me in the building. Now it’s been two days and I haven’t received my $100 deposit back yet. We’ll never stay at Super 8 again!