Reach Taco del Mar Corporate Office 

Saturday, Sept 29th I placed an online order for pick up at 745 p.m. at Taco Del Mar in Bend, Oregon. When I went to pick it up the store was closed with a handwritten sign on the door stating that they chose to close early for a “family party.” I checked my bank account and I was charged for the meal. I called that evening and left a message explaining the situation and needing a refund. No callback. I called later the next day only to be told that the manager would have to handle it but that he wouldn’t be there until Monday and that he would call me first thing in the morning. I did not receive a call the entire day so I again reached out. I was told that he was not in and that he would call me on Tuesday. I’m not sure where to take the grievance other than up the food chain. I’m frustrated and feel as if I’m being robbed.

I asked for a large meal and paid. I received a small drink.

Your Seattle Taco Del Mar on Northgate and the 11th Ave NE is out of control. The male mgr. there is rude, yells swears and telling us seniors to get out because we wanted to use the bathroom. I can understand the homeless but not us. we are going to protest this store and see if you can relocate Mgr. we won’t have it on the news

So you ordered food online and showed up after closing and got mad that they didn’t serve you? You can forget it, you dummy!

I am writing this message after a very poor experience at the Taco Del Mar in Bellevue, WA located at 677 120th Ave NE. Let me preface, I am not one to do surveys or provide feedback unless it is positive, but this experience was so ridiculous that it cannot be overlooked. On May 5, 2023, I ordered a “1x Burrito Kit (BUILD YOUR OWN)” for $47.39 at 10:18 am for my employees to enjoy a celebratory Cinco de Mayo lunch during their break. When I arrived to pick up my order at the scheduled time (about 2 hours later), I handed my receipt to whom I believe was the manager, and/or franchise owner, and I was given a bag of 4 pre-made burritos. His response when I questioned why it was not a kit was completely baffling. He said that he had never made one of these kits because people find it too difficult to roll their burritos, so they just did it for us. To make matters even more baffling, he said that in his 11 years of working for Taco Del Mar, this would be his first kit ordered (he didn’t even know how to make a kit and didn’t know what goes in it). I directed him to his Taco Del Mar corporate website, as it gives a detailed explanation (along with a photo) of what comes in a kit. I’m shocked at this point. Finally, I was given my order in a used cardboard box (even though I paid the $.08 bag fee) and as a courtesy to justify this frustrating ordeal, was given 4 overcooked cookies. I am a working professional, and an executive manager, whose time is valuable. Not only was my time wasted, but I walked out completely frustrated because of such a terrible, baffling experience. No one should ever be made to feel this way in a customer-focused, service-based environment. Unfortunately, this location of Taco Del Mar has lost my business, and any of my company’s future business, because of this experience. It’s disappointing since our office is just 3 minutes from this location. We would have enjoyed more opportunities to order lunch here. I hope that this feedback is deemed valuable, and constructive so that future customers do not experience the same shocking service. This is also to inform Taco Del Mar of how your brand is being represented in a more prestigious area such as Bellevue, WA. (Please note that a copy of this message has been sent to the corporate headquarters.)