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TracFone, I called 5 times customer service. Last time asked for superviser and they would not help me. Terrible company.

TracFone, Voice Mail Outage and Poor Customer Service. I experienced a voicemail outage with TracFone for a month, and dealing with customer service was extremely frustrating. I contacted them over 20 times, but no one could fix the issue or seemed to understand how to resolve it. Eventually, I had to get help from Weymouth Health, who fixed the problem. Throughout this ordeal, I was greatly aggravated by the lack of support from TracFone’s customer service. I was assured I would receive the month of April 2025 free, but despite requesting to speak with multiple supervisors, I never got the chance. I would like my promised free month of service. Please escalate this matter to senior management. TracFone’s customer support has been a complete disappointment.

TracFone, Advertising one price at the plan selection with $5.00 discount auto pay applied, then charging the full price after checking out is diabolical. “Misleading Pricing and Poor Customer Service” TracFone advertises one price with a $5 autopay discount, but then charges the full price at checkout, very deceptive. When you call customer service, they follow a script and say it takes seven business days just to verify your account. Even the refund department repeats the same excuses, knowing the autopay discount never applied when payment was processed. Very frustrating and unprofessional experience.

TracFone, I was very happy with Tracfone, until a month ago, when I started losing access to Internet every few days. I called Tracfone’s customer service every few days, but either I adviced by them to buy more service , or told the last $125 for one year service that I was guided to buy, was a wrong service, because my original plan that I was happy with is on autopay plan and will be renewed in April 2025, but until then, like all the new plans Tracfone’s customer service advised me to buy to solve the problem was the was the wrong plan and solution and in order to have internet access I have to wait until mid April for my original plan to be automatically renewed or purchase more plan to have access to Internet. I asked to talk to their manager, but they told me they can’t do that. I’m so frustraed and unhappy with the way Tracfone customer service employees misgided.I was very happy with Tracfone, until a month ago, when I started losing access to Internet every few days. I called Tracfone’s customer service every few days, but either I adviced by them to buy more service , or told the last $125 for one year service that I was guided to buy, was a wrong service, because my original plan that I was happy with is on autopay plan and will be renewed in April 2025, but until then, ulike all the new plans Tracfone’s customer service advised me to buy to solve the problem was the was the wrong plan and solution and in order to have internet access I have to wait until mid-April for my original plan to be automatically renewed or purchase more plan to have access to Internet. I asked to talk to their manager, but they told me they can’t do that. I feel so cheated, frustrated and unhappy with the way Tracfone customer service employees misguided me and wasted my time on the phone and my money for advising me to buy the wrong usless plans and still have no access to Internet!

TracFone, Trying to change password.. It’s been about 10 months trying to reset password. They keep telling me my original password is not valid. Then I’m told they are sending a reset link to my email. Have never received an email. They won’t verify my email, so I don’t know where they are sending the link. I have spoken to at least 25 customer service people. They never help, on the phone for hours, put on hold just to get disconnected. Never had a problem with them. I have been a customer for years. Shameful