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Tracfone, Bad. When A Customer Call S An Saya Tracfone System Has Taken Stuff Off The Phone That Did Not Come From Customer Doing Anything It Be Out Back On An Even After A Rep Has Said It’s Been All Back An It Isn’t It Should Be Taken Care No.Matter How Many Times Customer Calls To Get Everything Back To What It Was Before Stuff Came Up Missing An More Stuff Came Up In The Process Of Getting Stuff Back!

TracFone, I have been a TracFone customer for over 25 years now. Starting back in March 2025 I started having problems with my Cellular Data not working properly. I’ve called technical support multiple times with no resolution. First TracFone told me there’s an outage with Verizon in my area. Now when I called tech support the other day the girl said oh no, that’s not right. So now there sending me out a new SIM card. I have to tell you I’ve never had such poor technical support in all of the years I’ve been with TracFone. Very Disappointed!

TracFone, New phone not working. I purchased a new Samsung TracFone. It would continuously stop working (no calls or text messages). I contacted TracFone support at least 15 times and they could not get the phone to work the way it should. Finally, TracFone agreed to send me a new phone. A week went by and no phone. I called and they said it was on back order. Another week went by and no phone. Again, I called, and they said the phone was not available at the warehouse. I asked if they could send a comparable phone and they would not as the order had been placed. The representative would not let me talk to a supervisor. I have been with a non-functional phone now for almost 3 months.

TracFone, I called 5 times customer service. Last time asked for superviser and they would not help me. Terrible company.

TracFone, Voice Mail Outage and Poor Customer Service. I experienced a voicemail outage with TracFone for a month, and dealing with customer service was extremely frustrating. I contacted them over 20 times, but no one could fix the issue or seemed to understand how to resolve it. Eventually, I had to get help from Weymouth Health, who fixed the problem. Throughout this ordeal, I was greatly aggravated by the lack of support from TracFone’s customer service. I was assured I would receive the month of April 2025 free, but despite requesting to speak with multiple supervisors, I never got the chance. I would like my promised free month of service. Please escalate this matter to senior management. TracFone’s customer support has been a complete disappointment.