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United Airlines, 50th Anniversary Trip Disrupted by Delays, Lost Time, and Poor Coordination. Dear United Airlines, I’m reaching out to express deep disappointment regarding the experience my husband and I had on our recent 50th anniversary trip to Italy — a once-in-a-lifetime celebration for which we purchased $12,000 in first/business class tickets. Flight Delays & Lost Time. Our troubles began on May 6, 2025, with a delay out of DFW due to runway construction and air traffic control issues at Newark. We were rebooked for May 7, losing a full day in Rome and forfeiting a nonrefundable hotel night at Hotel Ponte Sisto (€451.35 / $511.50 USD). On May 7, we encountered mechanical issues on UA6169, resulting in another missed connection. We were rebooked on UA2160 to Newark, but only one of us could fly in business class due to an internal staff seating conflict — despite both of us paying for that class. Baggage Issues & Reimbursement Request. My checked bag was delayed and could not be delivered in Rome. We were told to go retrieve it at the Florence airport based on United’s advice, which turned out to be unnecessary as the bag had already been delivered to our hotel. We incurred €68 ($77.06 USD) in cab fare as a result. We were also authorized to purchase essential clothing and toiletries while the bag was missing. I am requesting reimbursement for those expenses (€172 / $194.92 USD), and documentation is available. Summary of Requested Compensation: One night hotel loss in Rome: $511.50 Partial downgrade from business class: Fair refund for the downgraded segment. Essential item reimbursement due to delayed bag: $194.92 Transportation to/from Florence Airport: $77.06 One day trip loss (pro-rated share of $12,000): $1,000 Total Requested Compensation: Approximately $1,783.48 This does not include damage to my luggage discovered upon return, which I have not pursued further due to frustration and exhaustion from this experience. I sincerely hope United Airlines will acknowledge the disruptions we faced and respond with appropriate compensation. We worked hard to make this trip possible, and we ask that United take ownership of its role in diminishing what was meant to be a milestone celebration. I would appreciate the opportunity to discuss this matter further and hope to hear from a representative soon. Sincerely, [Your Full Name] [Contact Information] [Booking Reference Number]

United, Hurt in a United Airlines Flight by a flight attendant. During a flight from San Francisco, CA to Hawaii I had one young flight attendant punch my stomach and on top of that the Pilot called the authorities on me upon arrival. I have filed a complaint twice with United Airlines and all they do is close the cases without a resolution. If a passenger would do that to a flight attendant they will be arrested being a Felony and big fines. Why can United can get away with this incident?

United, Lost baggage. I traveled to Montego Bay Jamaica on October 18th 2024. My luggage 1 of 2 was lost somewhere in transit. I filed the claim as told on the night of the 21st. I hadn’t heard from United so I called them I was told that the luggage was at the Newark International Airport. So I got up early one Friday morning about 4 am a went to the airport to get my luggage. I was greeted by a very nice mature female agent who went to get the bag and she returned to tell me that my luggage was not there. She instructed me to the number on the yellow card to call. I did as she said the whole time while waiting for the tram, the N.J.Transit train and about 2 hours on my ride home. For some reason only the first and 3rd page of the claim form would send to them but not the 2nd page. So a nice Supervisor by the name of Isha walked me through the process of filling out the form and still it wouldn’t go through. So the Supervisor Isha told me to screenshot the 2nd page to the delayedbaggage@united.com email and I would receive a call back after 2pm. We’ll I called back after 2pm and now I’m being told that there not going to accept it this way. Then I was never ever told that I only had 21 days to file form for a claim, 3 How the heck do you tell me my luggage was found at the Newark International Airport and I could pick it up.and it’s not there. I should be well compensated for this whole ordeal.

United Airlines, Customer Service. Wrote to customer service and did not get any where with Melinda Customer Care Management. She did not go back to Lufthansa I had travelled with other people and they were seated in rows 1a &1c and there accommodations were complete different from mine.

United, Stewardesses Wearing Pins. My wife and I have been flying United for about 25 years. I am deleting my United App from my phone and IPad and we won’t be flying United anymore. Good Bye.