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UPS, Delivery To Wrong Address Ala Photo Proof, No Way To Correct. UPS Ai Insists A Temu Delivery Was An Amazon Delivery And UPS Delivered To Wrong Address As Their Picture Confirms However Ups Gives Me No Way To Follow Up With A Live Service Rep. UPS – You Fail The Customer Service Test Completely.

UPS = Undeliverable Poor Sevice. UPS Mexico is the worst!!!!!! One shipment has been sitting in their Mexico City warehouse for a month. Another shipment has been in the same warehouse for a week. Every day I phone and every day UPS tells me that they have high volume and are working on the release. So much for the UPS advertisement of next day delivery and easing of cross shipment deliveries. Have told all my suppliers to Never again use UPS!

UPS, Corporate delivery policies parcel. Living in a large apartment complex of 340 apartments it is extremely frustrating when UPS and others, who 12 years ago delivered to individual apartment doors, now are told they don’t have to. I have had packages left out in an unlocked vestibule with an HP logo on suggesting it was in fact a computer, packages so heavy or large I had to kick them to the elevator, down my hall, and into my apartment. And yes, other delivery services who also have similar policies. This package was delivered to a very small mail room with locked boxes that the Postal Service uses for oversized packages and mail. The mail room has to be navigated by folks with strollers, carts, walkers and wheelchairs, as well as able bodied younger people, but the room is only just a large hall. Does your company consider leaving a pile of packages at the end of a city block which only holds about 40-60 homes expecting them to search for them? Also you can’t have any idea what condition your customers might or might not be in. This last package the driver left it in “other” and there was no picture so that I could identify where in the building this was. Also there was no information in tracking as to how much the package weighed. I am 77, have a massive tear in my rotator cuff that can’t be repaired and though in good general health my condition makes it difficult to carry a large or heavy package. I see where you have stopped delivering Amazon packages to go with more lucrative companies that probably pay more. As a person living paycheck to paycheck I don’t have a whole lot of pity in my heart for corporations that are making a lot of money and giving it to their upper management and stockholders while neglecting their customers. Hopefully UPS can change things since you’re one of the biggest and will remember without the consumer you might not have become as important. Don’t have a photo to share because your delivery person didn’t one while they were in The “other”. Oh, just found the weight in the recently added info, see screenshot below. Thank you for your consideration. Please help us and change apartment delivery when a concierge is employed.

UPS, Charged for change of delivery date, then 2 days later after date…….Went on their site and changed delivery date weekday to weekend. The package came the following Monday after. I passed on O.T. at work to be home. I couldn’t go anywhere because waiting for package. They wasted my whole day and charged me $9.99. When it came the lazy driver couldn’t be bothered to knock or ring door bell, and left the package in plain site (a TV) when there large bushes and they could’ve had to set on other side of stairs to conceal it. Now they won’t reply when I asked for a refund.

UPS, Poor Customer Service. Talking to a stupid AI voice is no help. AI stands for artificial intelligence were the A stands for artificial, meaning no intelligence at all. How frustrating! To me UPS stands for Unbelievable Poor Service. As of this moment, I will never again ship a parcel via UPS and if what I purchase is shipped by UPS, I will find another business that can ship FedEx with whom I have never had a problem.