Reach USAA Corporate Office 

USAA, Very bad service. I called to check on car insurance price to see if I wanted to join. But, I can’t get the info unless I join and if I do not get insurance you still keep all my info on file to be sold and given away. Also, I was hung up on.

USAA, I had water damage to my home on 8/7/24; because of a low pressure storm that came through North Carolina. 1st Adjuster came out a few days later to look at the inside where the water was coming in at. He had a worker that went on the roof. They were at my home for a total of 8 minutes. Yes, I timed it. Do the first adjuster approved for some of the roof and damage on the inside on August 24/24 $8500. Then I didn’t hear anything back. I called a few times with no reply from the adjuster. The Roof Mentors came out while the adjusters were at my home. Second person was sent out to take another look at the roof. Second person came out, did his little picture taking and seemed unbothered about what I was showing him. Then 2 days later I have a settlement for $1593.68. Still no one wanted to chat with me. So I did an email and Jean-Paul called as soon as he read the email. He said I quote, “We sent the $8500 out through slow mail. I never received anything. Second time I called and asked him did they close my claim and he said they did. So I was like well you all need to learn how to communicate better. I did all the calling and asked questions.

USAA, Refund of my deductible. I was rear ended in January 2024 and the accident was deemed as a no fault accident. I have been waiting for my $500.00 deductible to be remembered since. I have called dozens of times and have been given many different answers regarding the refund. The last update was that everything needed to be accomplished as been and that USAA is waiting for progressive to send them the funds to pay me. I find that these explanations were valid but now with 10 months having past by its time for USAA pay me and they should wait for progressive to pay them. I wonder if paid my premium with a payment $500.00 less than they require would they give me a pass. I want my deductible paid now and not continue to wait.

USAA, Awful customer service! Was in an accident in May. I am just hearing from the other insurers agent. For me, I was kicked around to about 8 maybe 10 agents! It took over a month for me to even get a call back to tell me where to take my truck for an estimate! I left 2 messages for 2 different managers and Never a call back. I called every week and nothing. One agent said on a voicemail ( he did call back after a week) that he’s just really busy and doesn’t know if he will have time to call me?! I was in tears at that point for I couldn’t get anyone to call me back! We are canceling today!

Impossible to speak with someone with a brain.