Reach USAA Corporate Office Headquarters 

USAA, Member for 10 years. Adjacent property owner put fence on my property. And tried to do worse. I sued. Took years and I paid a fortune. Finally settled for far less than I spent. Early on litigation department told health insurance company that the case was about a back injury. Not true. At all. Caused problems but a woman I spoke with corrected. Then I got a call from young male in that department and he yelled at me and then hung up on me. Now, years later, after settlement, USAA informed Medicare that the case was about a neck injury. Now Medicare wants more than the settlement. They are going all the way back and basing all of my Medicare payouts on this supposed neck injury. There was no physical injury involved in this case. Not back and not neck. This is vicious. This needs to be investigated by someone that the litigation department answers to. I am a veteran of the Air Force. I also served in the Air National Guard and the Army National Guard. I know the woman who put the fence on my lot is Not a veteran.

USAA, Claims. I have been with USAA for 24 years. I had one vandalism claim by tenant and USAA sent a person out to assess the damage. He sent the report to USAA and they denied the full claim. The damage was over $120,000 and they paid $58,000 leaving me to pay for the rest while increasing my insurance from $1900 to over $4300 annually. Now I am struggling paying my bills because of USAA. They have put me in a huge financial bind. Below are only a fraction of the repair photos. There are several more photos of the damage on my computer and in the USAA claim center.

USAA, Incredibly long and unproductive claims adjudication process. On 12 /19 /25, our car hit a coyote in the Nevada desert in the wee hours. Here we are now, on February 18th, USAA has had our shop’s final full estimate in hand for more than three weeks.

Their vendor service, Snapsheet, the one’s whose job it is, apparently, to tell my seasoned mechanic what parts to use and how much his labor costs should be, took their sweet time reviewing it to cut out OEM replacement parts, then simply undercut my shop’s labor costs, probably by instead using the aftermarket product costs with a thumbnail labor calculation. My shop’s labor costs were prepared to industry standards, however, and no explanation has been given for why the shop should allow themselves to be undercut. We have “comprehensive coverage,” but it appears as though we’ll have to pay thousands more than our $200 deductible just to get it fixed right. This is especially galling, as I have been a customer in good standing for nearly forty years with no more than one or two windshield repair claims. My claims adjuster simply doesn’t answer my calls, despite promising to do so, when I pointed out that Snapsheet’s review was calling for the replacement of the wrong headlamp, and imagine his embarassment that I had to be the one to point out their vendor’s mistake! He said he’d call them right away, then call me back… and it’s been three days with no callback. I just got off the line with a supervisor, who at least took the time to empathize a bit, and got a couple of crucial things done. With the promise that I’d hear back by no later than 9 am tomorrow, we’ll see how this continuing saga plays out. I would love to hang another star or two up on this review, or more, but this where we are at the moment. I honestly feel like this process has been even more traumatic than the original incident back in December. But, of course, the coyote would disagree with that bit.

USAA: Disappointing Service and Lack of Accountability

I’ve had an incredibly frustrating experience with USAA. Their practices leave customers feeling drained and unsupported. They seem to disregard customer complaints entirely, offering no resolution and leaving issues unresolved. This lack of accountability, along with policies that feel unfair and exclusionary, is deeply disappointing. USAA needs to do better for its members, especially those who have served our country.

USAA, Had my car sent to Caliber Collision in Clinton, Maryland, and encountered significant issues. It seems the shop has ongoing problems that USAA was aware of. I even received an email from someone named Vicky Boney, who apparently doesn’t work for USAA. This experience felt very unprofessional and disappointing.