Vail Resorts’ corporate headquarters is located at 390 Interlocken Crescent, Broomfield, CO 80021. The published corporate telephone number is 303-404-1800.
Guests needing help with an Epic Pass, lift ticket, resort visit, lodging reservation, ski or snowboard lesson, rental equipment, refund request, My Epic account, or other trip-related concern should use Vail Resorts Guest Services or contact the resort involved.
Vail Resorts Corporate Office and Customer Service Information
- Company: Vail Resorts, Inc.
- Corporate Headquarters: 390 Interlocken Crescent, Broomfield, CO 80021
- Corporate Phone Number: 303-404-1800
- Corporate Fax Number: 303-404-6415
- U.S. Resort and Multi-Resort Guest Support: 970-754-0005
- Guest Support Hours: Daily, 8:00 a.m.–5:00 p.m. Mountain Time
- Guest Service Email: co******@*********ts.com
- Epic Pass Contact Page: Contact Epic Pass Support
- Central Reservations: 1-800-404-3535
- Resort Directory: Find a Vail Resorts Property
- Epic Coverage: Pass Refund Information
- Privacy Requests: Vail Resorts Privacy Portal
- Privacy Phone: 1-866-684-5604
- Privacy Email: Da*********@*********ts.com
- Careers: Vail Resorts Careers
- Investor Relations: Vail Resorts Investors
- Official Website: VailResorts.com
The previously listed fax number of 303-404-6444 should be replaced with the current published number, 303-404-6415.
Where Is Vail Resorts Headquarters?
Vail Resorts’ corporate office is located at:
Vail Resorts, Inc.
390 Interlocken Crescent
Broomfield, CO 80021
The Broomfield office supports executive leadership, finance, legal affairs, technology, marketing, Human Resources, resort operations, pass products, lodging, retail, communications, investor relations, procurement, and other companywide functions.
The headquarters is not a resort ticket office, hotel front desk, equipment-rental shop, ski school, or walk-in refund center. Guests should not travel to the corporate office expecting to obtain a pass, collect a lodging refund, retrieve lost property, or resolve a same-day resort issue.
Vail Resorts History, Ownership, and Leadership
Vail Mountain opened in 1962 after being developed by Pete Seibert, a veteran of the U.S. Army’s 10th Mountain Division, and engineer Earl Eaton.
Vail Resorts was formed in 1997 when Vail Associates combined with the owners of Breckenridge and Keystone. The company went public that year and now trades on the New York Stock Exchange under the symbol MTN.
Vail Resorts currently reports 42 owned and operated mountain resorts in North America, Australia, and Europe. Its businesses include mountain operations, lodging, retail and rental locations, food and beverage, ski schools, vacation rentals, RockResorts properties, and the Grand Teton Lodge Company.
Current leadership includes:
- Chairperson and Chief Executive Officer: Rob Katz
- President of the Mountain Division: Bill Rock
- Executive Vice President and Chief Financial Officer: Angela Korch
- Executive Vice President and Chief Revenue Officer: Celeste Burgoyne
- General Counsel and Chief Public Affairs Officer: Julie DeCecco
- Chief Human Resources and Transformation Officer: Lynanne Kunkel
Corporate Office vs. Resort Guest Services
The corporate office handles companywide strategy, investors, legal matters, employment, media, procurement, partnerships, and other administrative functions.
Guest Services and individual resorts handle:
- Epic Pass and Epic Day Pass questions
- Lift tickets and access problems
- My Epic account and mobile-pass issues
- Lodging reservations and cancellations
- Ski and snowboard lessons
- Rental equipment
- Dining and retail complaints
- Parking and transportation questions
- Lost property
- Accessibility arrangements
- Resort employee or service complaints
Calling the corporate switchboard does not automatically cancel a pass, refund a lodging stay, change a lesson, reserve parking, replace lost equipment, or override a resort manager’s decision.
How to Escalate a Vail Resorts Complaint
Begin with the resort, hotel, rental shop, ski school, restaurant, or department involved. A local manager is usually best positioned to review the transaction and respond to an immediate concern.
If the issue remains unresolved, contact Vail Resorts Guest Services at 970-754-0005 or email co******@*********ts.com.
Include:
- The resort or property name
- The date of the visit or reservation
- The pass, ticket, lodging, lesson, or rental product involved
- The order or confirmation number
- The amount paid
- The employees or managers already contacted
- Relevant photographs, receipts, and correspondence
- The requested refund, correction, credit, or response
Ask Guest Services to create or confirm a case number. Keep later correspondence connected to the same case.
Written corporate correspondence may be sent to the Broomfield headquarters. Mail is not appropriate for a same-day lift-access problem, an active lodging stay, an approaching lesson, or an emergency on the mountain.
Epic Pass Refunds and Epic Coverage
Epic Coverage is included with most qualifying season passes at no additional cost. Season passes are generally nonrefundable except when a request qualifies under the Epic Coverage terms.
Qualifying personal events may include certain cases involving:
- Injury or illness
- Death of a qualifying family member
- Job loss or furlough
- Military transfer
- Student transfer
- Pregnancy
- Jury duty
- Visa rejection
Personal-event refund requests generally must be submitted within 30 days of the qualifying event. Documentation may be required. A pass holder who submits a personal-event claim can lose access to the pass and its related benefits.
Epic Coverage also provides limited protection for qualifying resort closures involving certain natural disasters, disease, war, or terrorism. Ordinary low snowfall, wind, weather, road closures, traffic, parking problems, or flight cancellations generally do not qualify.
Epic Coverage claims are administered through a separate claim process. Guests checking an existing claim can use the claim administrator’s status service or call 1-877-895-1297 with the claim number.
Lift-Ticket Refunds
Lift tickets follow a separate refund policy from season passes.
Under the current published policy, an unused single-day lift ticket may generally qualify for a full refund when the request is made by 5:00 p.m. Mountain Time on the ticket’s expiration date. Unused days on a multi-day ticket may also qualify when requested by the applicable deadline.
If a resort operates no lifts for an entire ticketed day, a refund may be available for that affected day. Resort closures that last only part of a day, limited terrain, wind holds, or other operating conditions may be treated differently under the governing terms.
Refund requests should be submitted through the resort’s ticket office or call center. The resort website provides its current telephone number and instructions.
Lodging Reservations and Central Reservations
Vail Resorts operates and manages hotels, vacation rentals, condominiums, and RockResorts properties. Central Reservations can be reached at 1-800-404-3535.
Lodging cancellation terms vary by:
- Resort and property
- Arrival date
- Rate plan
- Deposit requirements
- Promotional or package terms
- Whether the reservation was booked directly or through a travel agency
Review the confirmation before cancelling. Advance-purchase, promotional, and package rates may have stricter terms than flexible bookings.
Guests who booked through Expedia, Booking.com, Priceline, a credit-card travel portal, or another third party may need to contact that company because it may control changes and refunds.
Lessons, Rentals, Dining, and Other Resort Purchases
Ski-school lessons, rental equipment, dining, parking, activities, and group programs have separate policies. Cancellation deadlines and fees differ by resort and product.
Contact the resort directly when:
- A lesson must be changed or cancelled
- Rental equipment is damaged, missing, or unsuitable
- A dining or retail transaction is incorrect
- A child’s program or private lesson needs modification
- An injury prevents participation
- A resort activity is cancelled
Ask whether the purchase is refundable, transferable, eligible for a credit, or subject to a cancellation fee before ending the conversation.
Weather, Terrain, Parking, and Mountain Operations
Mountain operations depend on snow, wind, temperature, avalanche mitigation, staffing, mechanical conditions, visibility, and other safety factors. Open terrain and lift schedules can change throughout the day.
Before traveling, review the resort’s:
- Snow and weather report
- Lift and terrain status
- Parking requirements
- Road and transportation information
- Mobile-app alerts
Partial closures, delayed openings, poor weather, limited terrain, and transportation problems do not automatically create a refund right. The terms applying to the pass, ticket, lesson, lodging reservation, or activity control.
For an injury, avalanche, missing person, fire, or other mountain emergency, contact ski patrol, resort emergency personnel, or emergency services rather than the Broomfield corporate office.
Privacy Requests
Vail Resorts’ privacy portal allows eligible consumers to request access, correction, deletion, or other rights involving personal information.
Privacy contacts include:
- Email: Da*********@*********ts.com
- Phone: 1-866-684-5604
- Online Form: Consumer Privacy Rights Request
Written privacy correspondence for U.S. residents can be sent to:
The Vail Corporation d/b/a Vail Resorts Management Company
Attn: Privacy
390 Interlocken Crescent, Suite 1000
Broomfield, CO 80026
Vail Resorts may retain transaction, pass-use, safety, tax, legal, fraud-prevention, employment, or regulatory information when required.
Vail Resorts Careers and Employee Questions
Vail Resorts hires seasonal and year-round employees in mountain operations, hospitality, food and beverage, retail, rentals, ski school, transportation, technology, finance, marketing, Human Resources, and corporate functions.
Open positions are published through the official Vail Resorts careers website. Resort jobs may be associated with a specific property, operating company, country, or seasonal employment period.
The corporate switchboard is not a dedicated payroll, benefits, employee-relations, or employment-verification line. Applicants and employees should use the contact information in the job posting, onboarding materials, employee portal, or internal Human Resources documents.
Vail Resorts Reviews and Complaints
One brief review was visible on CorporateOfficeHeadquarters.com when this page was updated. The reviewer stated that they loved Vail but considered it too expensive.
This is an individual, unverified opinion. It does not establish an overall Vail Resorts rating or prove a companywide complaint pattern.
A useful review should identify the resort, product or service, approximate date, support route used, response time, and whether the concern was resolved.
Vail Resorts Competitors and Related Corporate Office Pages
Vail Resorts competes most directly with ski-area operators such as Alterra Mountain Company, Boyne Resorts, POWDR, Aspen Skiing Company, and independent mountain resorts. Its lodging and destination businesses also compete with hotels, vacation rentals, and broader travel-resort companies.
- Hilton Corporate Office
- Marriott Corporate Office
- Airbnb Corporate Office
- Vrbo Corporate Office
- Walt Disney World Corporate Office
- Six Flags Corporate Office
Official Vail Resorts Resources
- Official Vail Resorts Website
- Corporate and Guest Contact Information
- Vail Resorts Directory
- Epic Pass
- Epic Pass Contact Page
- Epic Coverage
- Pass and Lift-Ticket Policies
- Lodging Booking Policies
- Vail Resorts Lodging and Vacation Planning
- Vail Resorts Careers
- Vail Resorts Investor Relations
- Privacy Request Portal
Frequently Asked Questions About Vail Resorts
Where is Vail Resorts headquartered?
Vail Resorts is headquartered at 390 Interlocken Crescent, Broomfield, CO 80021.
What is Vail Resorts’ corporate phone number?
The corporate headquarters number is 303-404-1800.
What is Vail Resorts Customer Service’s number?
For U.S. resort and multi-resort access, call 970-754-0005 daily from 8:00 a.m. to 5:00 p.m. Mountain Time.
What is the correct Vail Resorts fax number?
Vail Resorts currently publishes 303-404-6415 as its corporate fax number.
Who is the CEO of Vail Resorts?
Rob Katz is chairperson and chief executive officer.
Is Vail Resorts publicly traded?
Yes. Vail Resorts trades on the New York Stock Exchange under the symbol MTN.
How many resorts does Vail Resorts operate?
Vail Resorts currently reports 42 owned and operated mountain resorts.
Are Epic Passes refundable?
Epic Passes are generally nonrefundable except when a claim qualifies under the current Epic Coverage terms.
Can an unused lift ticket be refunded?
An unused lift ticket may qualify under the separate lift-ticket refund policy when the request is submitted by the required deadline.
How do I complain about a resort visit?
Contact the resort manager or department involved first. Escalate an unresolved issue to Vail Resorts Guest Services and request a case number.
How do I cancel a Vail Resorts hotel reservation?
Contact the property or Central Reservations at 1-800-404-3535. The rate plan and confirmation determine the cancellation deadline and fees.
How do I make a Vail Resorts privacy request?
Use the official privacy portal, email Da*********@*********ts.com, or call 1-866-684-5604.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Vail Resorts’ corporate headquarters from individual resorts, Epic Pass support, ticket offices, lodging properties, ski schools, rental shops, travel agencies, claim administrators, and privacy teams. This page was reviewed using current Vail Resorts contact, leadership, resort, pass, lift-ticket, lodging, privacy, careers, and reader-review information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Vail Resorts, Inc., The Vail Corporation, Vail Resorts Management Company, Epic Pass, any mountain resort, lodging property, travel agency, insurer, claim administrator, employee, or Guest Services representative.
This page is provided for informational purposes and is not legal, travel, medical, safety, insurance, privacy, employment, or financial advice. Addresses, telephone numbers, executives, resort ownership, operating dates, weather conditions, pass products, refund rules, and cancellation terms may change. The terms applying to the specific purchase or reservation control.
Share Your Vail Resorts Experience
Have you contacted a resort manager, Epic Pass Support, Central Reservations, ski school, lodging property, rental shop, Privacy Team, or the corporate office? Share the resort, product or service, general issue, approximate date, support route used, response time, and whether the matter was resolved.
Please do not publish pass numbers, reservation confirmations, payment details, identity documents, medical records, account passwords, travel dates, home addresses, private telephone numbers, email addresses, or other confidential information.