Valvoline Corporate Office Headquarters 

Valvoline, Quality control (Or Lack Therof). On 10/07/24, while performing an oil change, the Dothan, Alabama Valvoline Instant Oil Change manager removed several large portions of the dash removing the cabin air filter in my BMW 330i sedan. Problems with my A/C unit began immediately so I returned the next day when I had time to spare. The manager seemed content having no solution and provided no further instructions on the complaint process. I immediately went to a European mechanic shop and they diagnosed that the cabin filter was installed incorrectly causing the interruption in the ac system. The receipt and description of this diagnoses was provided to Valvoline customer care through my claim process. The manager denied the claim (about himself) and denies any and all responsibility claiming the filter was removed and replaced correctly. I explained to him that BMW systems have many variables and components and neither of us can explain fully how this ac unit works so yes his process can and has caused this issue. The workers were zip tying their shoes together by the shoe laces being unprofessional during my car service and I had to point it out to this manager. Bottom line is I went in for an routine oil change and left without my air conditioning and it’s costing me in more ways than one. No offering a refund of my oil change, no back up on minimal necessary repairs needed by the official BMW dealership which is a must at this point. Valued customers should be given the benefit of the doubt because it can build trust and loyalty, which can lead to long-term business success. We aren’t all… out to get somebody else to pay for something, we’re just trying to get our oil changed on our lunch break.

Valvoline, cracked oil housing. My oil filter was tightened so tight that it cracked my oil housing. Even severing the oil gasket. Amanda the manager explained how the filter was probably “over torqued”. Needless to say, that was last Wednesday 08/21/24 and I’m still without a vehicle as they are calling around looking for “quotes” on my vehicle. I called for a rental vehicle and was told I’d need to pay $70 a day and that they would have to put a request in the see if it would be approved. It’s now 08/25/24 and I’m going into the work week without a vehicle still. I have never spent $98 on a service just to be put in the hole so much.

“No receipt, without email” I was asked if I wanted the receipt emailed, I said no thanks. After paying the $150.00 bill, I asked for a receipt to be told they only email them. I stated I don’t have an email account , then was told.. well, our printer is broken.

Great job!… I won’t be back.

I was on the way home from a vacation at the beach with my 90-year-old mother in the car, when my oil light started flickering. I pulled into Your Valvoline site in Seaside Oregon. Anthony came out to help me. He explained that it was probably a fuse that was bad not the oil. He checked my oil and added a little as i was a little low. He also had the assistant manager Deon come over and give me his opinion as I was really nervous to drive on one-lane roads for 50 miles with my oil light on. I am happy to say that I got home with no problems took my car to my mechanic and he fixed the fuse and all is well again. The customer service given to me on Saturday 08/19/2023 was like nothing I have seen in recent years. I really think they should be acknowledged for their customer service.