Reach Village Inn Corporate Office Headquarters 

Village Inn, gravy instead of hollandaise sauce. I was treated rudely by a server over my question regarding Village Inns habit of slicing bacon vertically to make it narrow. and then I ordered eggs Benedict, but instead of hollandaise sauce, it came out with turkey gravy on it. The waitress insisted it was hollandaise sauce, but there’s no comparison in the way it looks or tastes. The manager at the checkout refunded my meal, but was also dismissive, insisting it was hollandaise sauce. In my attached picture, the yellow part is egg yolk. The sauce itself was grayish and saturated the English muffin. I submitted a concern on their website, and of course they didn’t respond. A second waitress at the checkout counter, confirmed to me and the manager that the sauce tasted like onions. It’s disappointing that two people in this experience stuck to a obvious untruth instead of just saying I’m sorry and fixing it.

Village Inn, Rudest Manager Ever. Mediocre food. December 31, 2024. Regarding the Village Inn on South Glenstone, Springfield, Missouri, I have eaten there many times over the years, but today was the worst. I have spent at least $3000 there total. I have rarely been able to get my eggs prepared the way I order them, slightly runny yolks with hard (in other words, not raw) whites. I used to be able to order eggs “over medium”, but, with their new hand-held computer ordering system, it has become impossible. Apparently, the only egg choices now are “raw”, “medium-raw”, or “hard.” Today, I had to send eggs back twice. The first time, the egg whites were very runny, resembling water. I sent them back and asked that I get hard-cooked eggs. The second serving came out in about 30 seconds and the eggs were not hard-cooked. They appeared to have been microwaved which would explain the 30 second preparation. The third time, the irritating little manager came over and told me they don’t microwave their eggs and gave me more “medium” eggs. He was argumentative, surly, unprofessional, and rude. He was not interested in finding out what happened or hearing my side of the story. His mind was made up when he approached the table. I asked him to comp the meal and he refused. I walked out and will never go back there. In fairness, the servers have always been exceptional and they deserve better management than this little creep.

Village Inn, I remember the days of Free Pie Wednesdays. Get anything even a cup of coffee and get free pie. There was always a waiting line to get in. Then you went to having to get a meal to get free pie. Now you have to get a meal and a drink, which is the same cost of the pie. No “free pie” anymore. No thank you. Took a good thing and made it nothing! Who cares about Village Inn anymore! Bad decision. You can’t tell me that people were not ordering meals and drinks on Wednesdays when all you “had” to get was one thing from the menu. Oh well. So long!

Why did you change your recipe for Pumpkin supreme? Did not care for the nuts and the “two toned” pumpkin filling. Have ordered this for years and then you go and make it different. BIG MISTAKE!!!!!

There was a huge problem when I went to have breakfast this Sunday. I wanted to just get a simple breakfast plate and there were staff members arguing. I was hoping things were okay; the Manager, Manual was yelling at his waitress Casia in the middle of the restaurant it was ridiculous.