Windstream is a telecommunications company whose residential and small-business internet services are primarily offered under the Kinetic brand. People commonly search for the Windstream corporate office when they need the headquarters address, Kinetic customer service, billing assistance, technical support, outage help, or a way to escalate an unresolved internet or telephone service complaint.
Windstream Corporate Office and Headquarters Information
- Company: Windstream
- Consumer Brand: Kinetic by Windstream
- Parent Company: Uniti Group Inc.
- Windstream Corporate Campus: 4001 Rodney Parham Road, Little Rock, AR 72212, USA
- Uniti Group Corporate Headquarters: 2101 Riverfront Drive, Little Rock, AR 72202, USA
- Windstream Corporate Switchboard: 1-501-748-7000
- Kinetic Account Support: 1-800-347-1991
- Kinetic Residential Sales: 1-866-703-8175
- Kinetic Contact Form: Submit an online request
- Kinetic Help Center: Billing, account and technical support
- Kinetic Website: www.gokinetic.com
- Parent Company Website: www.uniti.com
Windstream, Kinetic and Uniti Group
Windstream was founded in 2006 and developed into a provider of broadband, voice, network communications and managed technology services. Residential and small-business internet services are marketed mainly as Kinetic by Windstream.
In August 2025, Windstream and Uniti completed their merger. Windstream became part of the combined Uniti Group, which operates through brands and business segments that include Kinetic, Uniti Solutions and fiber-infrastructure services. Customers may therefore encounter the names Windstream, Kinetic and Uniti on different corporate, account or service materials.
How to Contact Kinetic Customer Service
For residential account assistance, call Kinetic account support at 1-800-347-1991. This is generally the best starting point for:
- Billing questions and disputed charges
- Payment arrangements and account changes
- Internet or telephone service problems
- Service interruptions and outage questions
- Equipment, modem or Wi-Fi assistance
- Moving, changing or canceling service
- Login and Go Kinetic account problems
Kinetic also offers online chat, email assistance and self-service troubleshooting through its official support center. Signing in before requesting help may allow Kinetic to provide account-specific information and local service updates.
Kinetic Customer Service Hours
Kinetic currently lists the following general support hours:
- Account Support: Monday through Friday, 7:00 a.m. to 8:00 p.m. ET; Saturday, 8:30 a.m. to 5:00 p.m. ET
- Online Orders and Billing Chat: Monday through Saturday, 7:00 a.m. to 7:00 p.m. ET
- Technical Support and Phone-Repair Chat: Daily, 7:00 a.m. to 10:00 p.m. ET
Hours can change on holidays or because of operational conditions. Confirm current availability through the official support center before relying on these times.
How to Escalate a Windstream or Kinetic Complaint
Customers dealing with an unresolved billing, installation, cancellation, outage or service-quality problem should begin with Kinetic customer service. Ask the representative to document the issue and provide a case, ticket or confirmation number.
If the first representative cannot resolve the problem:
- Ask for a supervisor or escalation specialist.
- Write down the date, time, representative’s name and case number.
- Keep copies of bills, payment confirmations, chat transcripts and service notices.
- State the specific resolution you are requesting, such as a billing adjustment, repair appointment or cancellation confirmation.
- Use Kinetic’s written contact form if you need a record of your complaint.
- Contact the appropriate state utility commission, state attorney general or the Federal Communications Commission when a qualifying telecommunications complaint remains unresolved.
Common Windstream and Kinetic Complaints
Customer experiences vary by location and service type. Issues commonly raised in public consumer discussions include:
- Internet outages or intermittent connections
- Speeds that differ from customer expectations
- Installation or repair appointment delays
- Billing adjustments, promotional rates or added fees
- Equipment-return disputes
- Difficulty canceling or transferring service
- Communication between customer-service and field-service teams
These examples summarize subjects consumers may raise and do not establish that every complaint is valid or representative of all Kinetic customers.
Windstream and Kinetic Competitors
Kinetic competes with national and regional broadband providers, depending on the customer’s location. Major competitors include AT&T, Verizon, Xfinity, Spectrum, Frontier Communications and CenturyLink. Available providers, speeds and connection types vary by service area.
Frequently Asked Questions
What is the Windstream corporate office phone number?
The longstanding Windstream corporate switchboard number is 1-501-748-7000. Routine residential service and billing questions should normally be directed to Kinetic account support instead.
What is the Kinetic customer service phone number?
Kinetic account support can be reached at 1-800-347-1991.
Is Kinetic the same company as Windstream?
Kinetic is the principal brand used for Windstream’s residential and small-business broadband services. Customers may see both the Kinetic and Windstream names associated with their service.
Does Uniti own Windstream?
Windstream became part of Uniti Group when the companies completed their merger in August 2025. Kinetic continues to operate as one of the combined company’s primary service brands.
Where is Windstream headquartered?
Windstream has long maintained its corporate campus on Rodney Parham Road in Little Rock, Arkansas. Following the Uniti-Windstream combination, the parent company, Uniti Group, lists its corporate headquarters at 2101 Riverfront Drive, Little Rock, Arkansas 72202.
How do I report a Kinetic internet outage?
Sign in to your Kinetic account or contact Kinetic account support at 1-800-347-1991. The online support center may also display troubleshooting information or updates for local service problems.
How do I make a complaint to Windstream or Kinetic?
Start with Kinetic account support and request a case number. If the matter is not resolved, ask for a supervisor, submit the complaint through the official contact form and retain copies of all relevant bills and communications.
Share Your Windstream or Kinetic Experience
Have you contacted Windstream’s corporate office or Kinetic customer service? Share your experience in the comments below. Helpful details can include the type of problem, how long resolution took and whether the company provided an effective response. Please do not include private account or payment information.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational website and is not affiliated with Windstream, Kinetic or Uniti Group. Contact information and service hours can change. Verify important details through the company’s official website before sending correspondence or providing personal information.
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers and complaint-escalation information since 2007.
Page updated August 4, 2026, to reflect the completed Uniti-Windstream merger, current Kinetic customer-support channels, updated sales information, support hours, corporate-address context and complaint-escalation guidance.