Reach Windstream Corporate Office Headquarters 

Windstream, Terrible service. We have now been without power for 2 days. It’s Memorial Day weekend And my husband works from home – and this is a busy weekend for him. Outage map just says TBD on time. I️ believe no one is working on it because it’s holiday weekend. Service is terrible.

Windstream, How does this so called company stay in business? I have Had this line landline for 55 years and it’s never gotten any better. The cable was previously (before me) a party line. Windstream has not Updated the cable because they said it would cost too much.Therefore, we have constant Outages .Check tel line is stated on the hand set and IContact once again repair service. This time they gave me today’s date to be repaired and it has not been repaired. I have a baby here and a disabled husband and we rely on this land line. In this day and age I don’t understand how they can’t keep a landline telephone working. I am so frustrated with this company .I don’t know how they can operate like this.

Windstream, Poorest customer service then any business I have ever dealt with. No customer service from “customer service”. I have repeatedly tried to get a supervisor and repeatedly been told they they are busy with other customers Ha-Ha! So I asked to be called back, 5 hours I waited – No call-back!! I have been with our local phone service for over 30 years and I have Never been treated so rude and unprofessionly!!! It will cost me more money to go with cable, but at least I can be treated with respect!! Great way to build a business!! Thinking your company has gotten too big for your pants, I Will spread the word, you don’t care, I know, but If just one customer leaves you it will be progress! All I wanted to do was transfer my service to a new home, customer service is a make or break a business!! So sorry you hire poor attitude employees!!

Windstream, Lack of internet and phone service for going on three months. I’ve been a Windstream/Kinetic customer for years. Up until now, their service was “fair”. My internet and land line service has been out for going on Three Months (continuously). We have had sporadic outages in the past, aggravating but tolerable. I have called them regularly over the past few months. Always the same story. Someone is diligently working on the issue. Never receive results. Initially, they sent out a technician occasionally. The representatives and technician are nice, but nice doesn’t fix my internet! I have engaged an attorney to see if legal action will speed up the process. If I had to do it all over again, I would never use Windstream/Kinetic. I’ve paid attention to the comments of others and it appears that I am not alone. (I’ve reached out to the extension for complaints through the corporate office. No One ever answers the line. That’s one way to efficiently deal with customer complaints!)

Windstream, Poor service. Our phone number was changed by Windstream, despite it being the same for over 50 years. Getting the correct billing address and account information has been a constant struggle. Now we’ve received a notice of being past due, yet no bill has been sent with the current account details to discuss these issues. Reaching the home office has been impossible, which gives the impression they are avoiding criticism. Additionally, the failure to secure government approval for running fiber optic service in our neighborhood has only added to the frustration.