Reach Out To Carls Jr Corporate Office – Reviews & Complaints 

Carls Jr, No receipt, not getting what I ordered. I had her read my order back at window to see why it was $45.02. Not only did I not get a receipt but my guacamole angus burger was a double. I’ve tried calling numerous times but I just fit a busy signal. The location is 1600 Oskdale Rd Modesto Ca. Ive reached out online, nothing.

Carls Jr, Superbowl commercial. That commercial you played during Superbowl was trash and so out of place. How innaoropriate with families and kids watching. I have not eaten at your restaurant for years and will definitely never step foot in any of your restaurants ever again. So pitiful that you have to stoop to attempting to sell your food with a sexualized commercial.

Carl’s Jr, Disappointing Customer Service During Promotion. The day after the Super Bowl, I attempted to redeem the free sandwich offer but encountered issues with the app. I had downloaded it earlier, but when trying to use the QR code, it kept freezing and required restarting. I noticed other customers experiencing the same problem, but they were still able to receive their free sandwiches. When my turn came, the App froze again. I explained the situation to the cashier, who even tried to assist me, but it still wouldn’t work. She mentioned that “it happens because a lot of people are using it today.” Despite this, she proceeded to complete my order, but the manager at the grill denied my sandwich. I observed that other customers with the same issue had been accommodated, but for some reason, this manager refused to help me. His response was unnecessarily negative, and even after discussing the issue with him, he wouldn’t budge. It would have cost the store nothing to honor the promotion—after all, that’s the purpose of a promotional offer. While I have always enjoyed Carl’s Jr. burgers, I won’t be returning to this location due to this poor experience. Customer service should come first, and when technical issues arise, stores should prioritize keeping customers happy rather than turning them away. Carl’s Jr. Store: 18090 Chatsworth St. Granada Hills, CA 91344

The Carls Jr. App is outdated and frustrating. It lacks a field for entering order numbers when submitting receipts, making it impossible to receive proper rewards. Despite good food and employees at your locations, the app’s poor functionality shows a lack of respect for customers and discourages loyalty. I ordered $8.68 worth of food, but the app failed to credit rewards for my purchase. Scanning receipts shouldn’t be the only option. This outdated system wastes time and deters potential regular customers like me. It’s disappointing that corporate management hasn’t invested in user-friendly technology, which could hurt customer retention and profits. I’ll be sharing my experience through various review platforms and submitting complaints to corporate and relevant organizations. Until you fix these issues and provide meaningful compensation, I won’t recommend your app or your brand.

My experience at the Carl’s Jr. in Moore was extremely disappointing. The manager and staff were rude, and there seems to be a serious lack of care for the employees’ well-being. I heard from someone who works there that the manager prioritizes work over the health of the team and their families, which is unacceptable.

On top of that, I drove two hours only to receive an incomplete order. When I asked for a refund, the manager refused to provide one. This level of disregard for customers and employees is unacceptable, and I won’t be returning.