Reach Out To Wyndham Corporate Office – Review and Complaints 

Wyndham, dirty hotel. Had to change rooms due to A/C sounding like it was throwing a rod. Smoke detector kept going off(hotel took it out, how legal is that) mattress disgusting, stained. Vent in bathroom clogged. Frig freezing food. Had to go down to front desk for towels even though we called to bring up.

Ramada, Low quality hotels. I am an independent hotel inspector. Companies hire me to inspect the quality and service of their franchise locations. I recently visited your Ramada at 6303 Chef Menteur Hwy location in New Orleans, LA. The condition at this location needs drastic improvement. The staff was great and helpful however, there were several misleading amenities and cosmetic issues. The paint is chipping on several units (hazard). There were stains (blood) on the window shades. The bed covering smelled like ashes and smoke, although this is a non-smoking hotel. There was no breakfast as advertised. The nook where the microwave, vending, and ice machine is located was very hot with no air circulating. Lastly the gated entry does not keep out unwanted guests as no verification was performed or a keyless entry provided at the gate. The attendants simply opened the gate for every car. The artwork was lovely. I would rate this hotel a 4 on a 10 scale. Budget friendly does not mean skip on the quality. Please forward this message to your corporate office.

Super 8 By Wyndham, Terrible Dirty Room. We booked at Super 8 by Wyndham LaValet near Cumberland, MD for night of 10/19. We thought Super 8 would be okay because of Wyndahm name. Room was disgusting:-Stained bed spread-no top sheet, so you would sleep with a dirty blanket on top.-very dirty carpet with food and other stains-mold on bathtub -old piss on toilet bowl-one 2 prong outlet for: TV, cable box, fridge and microwave. If you want TV, fridge must be unplugged and it was. We opened frdge and defrost ice fell on floor. We walked out. Owner would not issue a refund since we booked through a 3rd party. We found another very nice room 20 miles away for only $10 more. Based on other reviews on this site, it appears Wyndham has bought every dirty hotel in US.

Wyndham, If I could give the La Quinta Phoenix/West a Zero Or a Negative Rating – I Would! First of all when we checked in on October 22 the gal at the front desk – Melissa – ran my credit card twice and both times it declined! Of course I Knew that wasn’;t right because I have a $5000 limit on my card, and Why would I try to use a card that didn’t have enough money to pay for our room? So I gave her another bank card that she charged for our entire stay immediately. As soon as she gave us the keys which, by the way she only coded for One day when we were there for Three days… I called my bank. I was told by the bank that the charge Did go through and it “was the Merchant who declined the card – twice”. That the bank had approved the charges and it was “pending”. So, if my card declined why then is the charge Pending? It would never have gone through at all if the bank had declined it. So now that means my bank is holding over $335 of my money until it “drops off” in 5 – 7 days! The gal that we called to discuss this with – Anna – also verified it would “drop off” in 3 – 7 days. When we asked her why this would happen she informed us that Melissa was “new” so that’s why she made that mistake with our card. And also why she only coded our room key for one day instead of three. She also told my husband that the rude kid that answered the phone when he first called (who transferred him to Anna without saying a word – just dead air until Anna said hello!) was also “New”. Seems to us that this hotel needs to re-train all of their staff. The second thing that happened is that when we checked out on October 25th, I forgot my hanging clothes in the front closet of the suite we rented. It was a denim and mesh baseball hat, two white cardigan sweaters – one of which was new – and a black ladies denim jacket, also new. The reason I forgot is because I had received a call from my cardiologist who had just received the results of my tests (the reason we were in Phoenix in the first place) and there was something wrong so I had to go see him that morning before we left for home. I was extremely nervous and terribly stressed or I would have double checked all drawers and closets, but instead relied on my husband to make sure we had everything. Once we got home and saw that we forgot the hanging clothes and the hat, we called the hotel and that’s when the guy put us through to Anna. We explained what we had forgotten and she said she would check and call us back. She never did. We had to call her back, at which time she said she had gone to room 218 and checked the closets, but there was nothing there. That meant that the housekeepers were the only people in our room since we checked out and had to have taken our items to the housekeeping lost and found. Anna said they had all left for the day but that she would check with them the next day and let us know. Again she ignored us and never called. We had to call the hotel back again. When we called we spoke to “the manager”, Melissa?? She said she would check with the housekeepers and get back to us. At least she did call us back a little later. But her response to us was that the housekeepers found Nothing in our room after we checked out! Such nonsense. This means that they have staff that are thieves and can’t be trusted. Where else would these items be? They weren’t’ hanging in our car like they would have been if we had remembered to take them. I asked “Melissa if she was the gal that had checked us in and she said yes she was. So I told her that Anna had told us she was a new employee. She said “Yes I am…the new manager”. She then proceeded to tell us that she had spoken with her district manager and that he told her the hotel policy was that they were not responsible for any items left behind in a guest room. I asked where we would have read that policy and/or signed it. She couldn’t tell us just that it was Wyndham hotel policy and there was nothing they could do about our missing items! My husband got upset and said he would call the police and have the theft investigated, to which she replied “go ahead and call the cops – the police will not do anything about it” !!?? I then got upset and asked her about the money being held by my bank to which I am now paying interest on until it is reversed….and that it was Her mistake so why am I being penalized? We Know they can call our bank and have it dropped off immediately (we were long time hotel managers and owners for our entire career – so we know this is what they can do). She got irate and cut me off saying she didn’t need to listen to us. At which point I hung up so I didn’t have to listen to the rudeness, ignorance and lies. Now I am ready to report this to WHG corporate offices and the owner of this La Quinta hotel. I will also review them on Google, Trip Advisor and all other travel and social media sites of which I am a senior contributor. How can these “customer service people” get away with treating guest like this? Especially their Platinum members of Wyndham? I want my items back or the cost of my items refunded to me. This isn’t a small amount of $$$. At least not to seniors on a fixed income. We just can’t afford to replace them. We will never stay at this hotel again and probably never again at any Wyndham hotel.

Travelodge by Wyndham 1618 E. 16th Ave. Cordele, GA 31015. Had to evacuate due to hurricane Milton, rooms were very scarce everywhere, so booked at this Travelodge by Wyndham. This was the most disgusting room I have ever stayed in. Nothing had been cleaned prior to us arriving. Bathroom floor, toilet and shower/tub was a total mess, displaced tiles, no shower curtain, beds had not been changed, and were filthy, cigarette burns in blankets. Microwave was So Dirty, could not/would not use. The walls were filthy, curtains were hanging off one end. Their website actually said they had a restaurant there, but of course there was not. Continental breakfast was (2) different kinds of dry cereal and toast, which I would not eat in as the office was just a mess. I took plenty of pics and am going to reach out to Wyndam to try to get my money back. I am surprised that Wyndham would even have their good name associated with this place. Health Department should really look into this, as I think it had bed bugs and worse. Not Happy At All!!!!!!!!!!!! I can not figure out how to load pics from my phone to the computer, but I’m gonna keep trying.