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Audi, Arlington, Virginia Service Department. I took my car to Audi of Arlington for a recall repair because of its convenience, regarding location, and I had planned on making this my new go-to for my car services, despite most of the negative reviews that were already posted. However, this was a big mistake. Dropped my car off at 11:00 am for my scheduled appointment, and I called to see if my car was ready at 5:50 pm and was told by Johnathan in the service department that he was going to check with the techs and give me a call back. I called again at 6:00 pm because it shouldn’t take that long to get an answer back. Johnathan answered the phone and told me he was still waiting to get an answer from the service tech. I then told Johnathan that I was on my way to pick up my vehicle. Johnathan called me back at 6:09 pm and told me that my vehicle is not ready and it will be ready the next day at 9 am. This is unacceptable and a total inconvenience because it’s certainly not like I had a loaner vehicle. First of all, Audi is supposed to be considered a luxury brand, and the service tech’s job is to keep you abreast about the status of your vehicle. I shouldn’t have had to call to see if my car was ready. I purchased my Audi from Audi Ownings Mills, and their service was outstanding!! I definitely would have taken my car back to their service department if it weren’t for the distance. But oh well, lesson learned. I definitely won’t return to this dealership ever again. First impression is my last impression!!!

Audi, I recently purchased a new 2025 A6 on April 25, 2025. While I’ve been very pleased with the quality of the ride—easily a 4.5 out of 5—the technology is a real letdown, which I’d rate at 1.5 out of 5. My primary concern is the inability to edit or rename saved navigation favorites, such as contacts for family and friends. This is a basic function that has existed in GPS systems for years, so I was shocked to find it missing—especially considering this navigation system is part of a $4,700 package. Even more frustrating, Audi’s promotional videos show this capability, which led me to believe it was included. Only after purchasing did I discover the fine print: features shown may not reflect actual functionality. I’ve reached out to Audi tech support three times and even visited the dealer’s service center—unfortunately, with no resolution. This seems like a simple software update, but my concern may not have reached the right person yet. I’ve attached two images: one from Audi’s marketing materials and one from my actual vehicle display. I sincerely hope this feedback reaches someone in a position to escalate the issue and prioritize a fix in a future software update. Your help would be greatly appreciated.

Audi, No reply. Dear corp Audi, Below is an email sent to my dealer, Sewell, North Houston Audi. No one has contacted me these issues. Can you please intervene on the issues. Thank you. Dear Mr. Hayward, I sent this reply through email January 15, 2025. My Husband brought my Q7 2018 in for service. The following email explains the issues. Thank you in advance for following up on the survey that was sent to my email address January 22,2025. Absolutely disappointed with the prices you offered to have the Q7 fix a faulty light . This issue has happened to the other front daylight. We were offered a courtesy discount on the prior work done on the first light. As you can note well in advance that the light issues is a fault in the manufacturing of the Audi vehicle.The video today shows a second wear and tear on how the lining of the lights which leads to a breakdown in coloration and a final failure in lighting. As this has happened before. Even lowering the price to fix the faulty headlights and the replacement of faulty window wipers squeaky brakes ( which has never happened to be a norm for Q7 Audi ) are consumer reports for the Audi Q7 2018! After today it seems that your dealership is not interested in the clients concerns for safety, we have been bringing the Audi 7 for over 7 years to your the Audi Dealer/ Sewell and a prior owner of the Infinity vehicle. Surely you will understand that safety is a priority for the buyer of a vehicle. Repairs are needed and as a customer I valued the service that your Sewell company has done in the previous years . The issue is when there is faulty issues along with the wear and tear of a 2018 Audi the idea that the customer is left with a higher price of car repairs. Why? The Faulty issues are disregarded and leaves the Audi owner with the knowledge that it does not matter that faults re occur . It leaves us as customers to second guess your product.

Owner of : Q7 2018

Audi, Elk Grove Audi in Sacramento. I’m a senior citizen of 74 years old. I wanted a luxury that is a luxury car. I got into that car a drove it a 2016 A6 2. ot. This car is marvelous. I had carbon monoxide poisoning. I have great memory loss. I wanted to get my own car on my own. I felt I was in good hands with Elk Grove Audi. So I would be in good hands with Elk Grove motors. When meeting with the first salesman we sat down. I told the salesman I’m going to pay cash for the car. He said could he run my credit. I told him no because I don’t have good enough credit to get the car. Thats why I’m paying cash. He said he had to run the credit. I knew a hard credit would even drop your score lower. The salesman took me to a womans name is Andrea . Don’t know last name. She the one that gave all the lies and telling things around circles. Andrea told me it had a Lo Jack in the Car. That will cost me an extra $1,500 . Then she told me I had Bright product on the car. That will be $25329 .I will have insurance of $2,5339 for damage windows. And if I scratch my car rims they will replace it. All these things were false. From window sticke of $14,300 close to that. The car was totaled with tax and license of $22,500. They wrote to DMV that my car was sold at $18,589 I paid $22,500. Now I have IRS fraud on the car. They didn’t give me a contract at all after 3mos. Because I forgot to get one. They should have given me one without asking after 3 month. I want compensation on what happened to me. Elk Grove should be punish financially. They kept my money for 3 mos. And it wasn’t like they wanted to give my money back they got caught with there hands in the cookie. I had to ask for my contract. That is what I saw that they done. I had no contract at all to look over. I’m going to do all my can to destroy there reputation. I ask them to just compensate me and to give me an apology for what Audi did. I’m so upset I was taken advantage of. I could have went to a side street auto shop and would have been treated better than that. I felt like and know they wanted to take my money,

Poor service and communication!

Over the years I have purchased more than 15 Audi models. Most of these purchases were through Continental Audi in Naperville, IL.

In November of 2022 I put down a $3,000 deposit for a custom RS6 Avant. I was told it would take 8-12 months for delivery. In December 2023 I was told it was never built, nor would it be built.

I reordered a newer model in December yet no one can give me a satisfactory answer as to when I can expect delivery.

This is not the way to treat loyal Audi enthusiasts. Who can give me accurate updates?