Reach Out To Carls Jr Corporate Office – Reviews & Complaints 

Carls Jr, Horrible service. On 4-6-2025 about 2 pm to 3 pm we ordered in store for our business. We were charged for 7 burgers and they only gave us five. The onion rings were over cooked to the point where we did not eat them and the sodas were very watered down. I have always enjoyed Carls Jr food but the Scottts Valley location in Ca. left a bad impression on us. We tried calling three times and when we asked for the manager they would just hand up on us. I would like for somebody to contact me asap.

Carls Jr, Treated badly by store manager. I went to the Carls Jr in East Anaheim, CA. I went through drive through and ordered. I was handed a white receipt folded and normally my credit card which I pay with would be in the fold that is how they have always handed it back to me. However as I pulled away I felt the receipt and there was not a credit card in the receipt. I turned around went back to drive window and told the lady that she did not give me my credit card. She claimed she did and she put the receipt in the bag. I realized she had handed me the receipt but not with the card so I checked in the bag and no credit card. I asked to please check to see if it had possible fallen down on her side of counter on floor which has happened to me before at the same Carls Jr. she would not look down. I asked her to get her manager. She walked out of the store to a car parked next to the drive through parked and said something to the lady in parking lot in the car and that lady was the manager she was upset. At first the first lady got into her car and they talked then the manager popped her head out and I heard her saying loud terrible comments against me. Then she got out of her car completely walked up and told me to get out of there. I said I am not leaving until you at least check inside to see if my ccard was dropped. She said no she looked on the camera and she saw the lady give me the card. I said no she actually handed me just the receipt folded up but no credit card that was why I was there. The manager lady did not care and said to get out of here as she went behind my car to take a picture of my license plate. She was very very rude with no concern or care at all for the fact that I did not receive my credit card back. I contacted 911 for assisstance and was told to call Carls Jr Corporate and file a complaint. Which I am. I am requesting that the female manager at that Carls Jr at 3110 La Palma, Anaheim California be terminated for the verbal abuse and for not even looking for the card. I have reported it as stolen to my bank. I feel that the manager should have tried to look for it under counter at window and checked to be sure it was not picked up but she did not care at all about that all she kept yelling was to get out of the drive through which I get but I was seeking assistance and for them to look for my card. I then pulled in front of the store and waited because she said they would check and come talk to me which never happened. I hope in the future that no one else is treated this badly there. The female manager with glasses sitting in her car was very rude and disrespectful so obviously we will never go to Carls Jr again which is a shame because I grew up in Anaheim years ago and use to go to the first Carls Jr restaurant on Harbor many years ago but now it is not the same the the employees at this Carls Jr are really rude and the manager needs to be replaced with someone who cares and is not making terrible comments that I could hear. About 50 years my now passed away brother, was a Carls Jr manager at another Anaheim Carls Jr and in those days the employees were respectful and caring it is a disgrace that the women working there this morning are able to hold a position in customer food service and allowed to treat customers in such a terrible manor. Thank you.

Carls Jr, No receipt, not getting what I ordered. I had her read my order back at window to see why it was $45.02. Not only did I not get a receipt but my guacamole angus burger was a double. I’ve tried calling numerous times but I just fit a busy signal. The location is 1600 Oskdale Rd Modesto Ca. Ive reached out online, nothing.

Carls Jr, Superbowl commercial. That commercial you played during Superbowl was trash and so out of place. How innaoropriate with families and kids watching. I have not eaten at your restaurant for years and will definitely never step foot in any of your restaurants ever again. So pitiful that you have to stoop to attempting to sell your food with a sexualized commercial.

Carl’s Jr, Disappointing Customer Service During Promotion. The day after the Super Bowl, I attempted to redeem the free sandwich offer but encountered issues with the app. I had downloaded it earlier, but when trying to use the QR code, it kept freezing and required restarting. I noticed other customers experiencing the same problem, but they were still able to receive their free sandwiches. When my turn came, the App froze again. I explained the situation to the cashier, who even tried to assist me, but it still wouldn’t work. She mentioned that “it happens because a lot of people are using it today.” Despite this, she proceeded to complete my order, but the manager at the grill denied my sandwich. I observed that other customers with the same issue had been accommodated, but for some reason, this manager refused to help me. His response was unnecessarily negative, and even after discussing the issue with him, he wouldn’t budge. It would have cost the store nothing to honor the promotion—after all, that’s the purpose of a promotional offer. While I have always enjoyed Carl’s Jr. burgers, I won’t be returning to this location due to this poor experience. Customer service should come first, and when technical issues arise, stores should prioritize keeping customers happy rather than turning them away. Carl’s Jr. Store: 18090 Chatsworth St. Granada Hills, CA 91344