Reach Out To Carls Jr Corporate Office – Reviews & Complaints 

The Carls Jr. App is outdated and frustrating. It lacks a field for entering order numbers when submitting receipts, making it impossible to receive proper rewards. Despite good food and employees at your locations, the app’s poor functionality shows a lack of respect for customers and discourages loyalty. I ordered $8.68 worth of food, but the app failed to credit rewards for my purchase. Scanning receipts shouldn’t be the only option. This outdated system wastes time and deters potential regular customers like me. It’s disappointing that corporate management hasn’t invested in user-friendly technology, which could hurt customer retention and profits. I’ll be sharing my experience through various review platforms and submitting complaints to corporate and relevant organizations. Until you fix these issues and provide meaningful compensation, I won’t recommend your app or your brand.

My experience at the Carl’s Jr. in Moore was extremely disappointing. The manager and staff were rude, and there seems to be a serious lack of care for the employees’ well-being. I heard from someone who works there that the manager prioritizes work over the health of the team and their families, which is unacceptable.

On top of that, I drove two hours only to receive an incomplete order. When I asked for a refund, the manager refused to provide one. This level of disregard for customers and employees is unacceptable, and I won’t be returning.

Carls Jr, Cold food Incorrect Order, Request for Refund Not responded to. Look’s like Carls Jr is going through the “throws of going out of business” symptoms. This “A.I.” system is Not accurat eand always needs the Human touhch to Supervisie the Mistakes. I happen to be in the area and hadn’t visited for quite a while and the mistakes were still there. I ordered what was on the display board like” a Superstar, But had to go with the Famous Star(2 patties of meat lettuce tomato and I special ordered Extra onion) Repeat Extra Onion.(I got Zero Onions) Was it “A.I.” or the Female Manager that made the mistake?(Karen) Yes, her name is Karen! Her name is on the receipt. They gave me 2 Famous Stars with Only One Patty of meat and had to have the order corrected at the drive up. They added the additonal charge $2.52 plus $13.26($15.78) and when I got home there was No Onion at all! The Meat was cold and Not Hot less than 3 miles away . I am disabled and Diabetic(2) and ate only a few bites before I realized No Onioons. The rest was the same. I can Not eat cold meat and I suspect they just added an extra patty to the 2 sandwiches. (Never again) I filed a complaint on line fo rthe 11-6-24 day of purchase and Carl’s Failed to call me back within 3 days or less.There is No Staff for taking calls now. I will be calling my Bank next for a chargeback. I realize each store is different, but the same people worked there.(Maybe they need to make a personnel change( Hint Hint?) Times are hard but when a Senior Citizen who is former law enforcement gets rippped off , it’s time to make some noise, otherwise, they think they got away with it. I guess everybody is “Outsourcing” these days and nobody works at Corporate ? Hello ! Corporate, are you reading this? It’s been over 8 days past due on a response. Do I have to do everything for you ? Maybe I’ll send you a bill for my usual hourly rates at $600+an hour depending on your case. I do investigations and consultations at some very high levels.

Carls Jr, ordered a Big Carl Plain with meat cheese only. They put everything on it. I’m on lunch so I can not just run back there so had to go without lunch.

Carls Jr, Didn’t get what I paid for. I ordered and paid for a double guac/bacon burger tonight 10/27/24 at 6pm. I received a single burger but I didn’t notice it until I got home. It was a good burger but I paid for a double patty burger. Very disappointing. The store number is 1100826 on Gilbert Rd. and Southern in Az. My order number is 341641. I will check my order before leaving if I go back again to make sure I get what I paid for.