Reach Out To Carls Jr Corporate Office – Reviews & Complaints 

Carls Jr, ordered a Big Carl Plain with meat cheese only. They put everything on it. I’m on lunch so I can not just run back there so had to go without lunch.

Carls Jr, Didn’t get what I paid for. I ordered and paid for a double guac/bacon burger tonight 10/27/24 at 6pm. I received a single burger but I didn’t notice it until I got home. It was a good burger but I paid for a double patty burger. Very disappointing. The store number is 1100826 on Gilbert Rd. and Southern in Az. My order number is 341641. I will check my order before leaving if I go back again to make sure I get what I paid for.

Recent patronage at Carls Jr. I have been a customer of Carls Jr for over 45 yrs. And in 1987 met Carl Karcher at a church event. He really impressed me with his genuine care for people and a propensity as entrepreneur and philanthropist. He helped in the community. In any case my recent visit to the 11509 Laurel Canyon Blvd, Location in San Fernando Valley was to get something before a road trip. So I ordered a morning favorite of mine breakfast burger something that I’ve many, many times over the past 10- 15 yrs….also ordered a coffee to go. I then requested to utilize the rest room. Yikes, upon entry to the restroom there was a strong smell of urine in the room. Although there was no visible trash or such. It still was very awkward just want to get in and out asap. Went back to pick up my food at the counter… the young lady who took my order was to another employee behind the counter was prompted to get and present my order to me … I thanked her and existed the restaurant.

At that point I was ready to eat only the, burger was not quite as good as in the past in fact it wasn’t very warm and it was assembled as so many times in the past…a disappointment and I didn’ t have enough time to deal with it. So, in the future most likely I will avoid this particular Carls Jr. Hopefully it wont feel like a burn on on the next visit. Keep the good name going, at least for the great food in the past.

Carl’s Jr, Newport Blvd. Loud Rap music, sat in booth which was sold, starting to move to the next one, also dirty. Looked for salt, bin empty. No stirrer for coffee, floor was wet under the booth. While waiting for my order, the seat was so hard, I began to feel an oncoming sciatica attack. The back was beautiful upholstered and the bottom was hard and very numbing. Ate my food as quickly as possible and when I asked for sweetener, got sugar. She brought my order and was going to bring me sweetener, but didn’t. I had to go to the counter to get it. I speak Spanish, but the employees were speaking unprofessionally loud. I don’t think my experience was pleasant.

Carl’s Jr, I just vomited from my purchase from Phoenix AZ 59th and Northern. Approximately 6:10 this evening I went to Carl’s Jr on 59th avenue and Northern and I ended up with a rancid tasting burger that was not hot within 15 minutes I was throwing up. I had gone through the drive through there on camera when I came back I said I am sick, as I had been throwing up in the parking lot. I rushed to use the bathroom they would not open the bathroom so I could get sick. The manager stated,” The restroom is for customers.” I stated, “Sir, you just served me through the drive through I need to use the bathroom your burger was rancid making me sick, please open the bathroom. Once again, the manger stated this is for paying customers only.” I again said you just served me yourself at the drive through here.” Acting degrading he said no you can’t use the restroom. I will show my bank account credit purchase. Why I can’t use their restroom when I felt its from their burgers sitting and nasty when he just took my order 10 minutes before. I am not sure why people think someone looks homeless and just paid in credit card refused the bathroom especially when I was vomiting after eating a nasty burger. I don’t care about legal I care people looking homeless are looked at as disgusting saying customers when I paid by credit card. The manager laughed as I left and I heard him saying she’s a homeless person. No I am not. Discrimination comes in all shapes and forms cultures economic statue and what we really need to understand is why on Earth when I drive through the drive-through I had a credit card and a paid for it I felt sick I needed to come inside and use the restroom and he said no no you’re not coming in and using the restroom you need to go because I had used it the day before. I said both days I purchased a meal and you are now saying that I cannot come in and get the code to the bathroom after I just bought food he said it’s only for paying customers and that’s it I said I just went through the drive-through with you ordering it and giving me the food I don’t feel good I need to use the restroom. He then said you must leave we’re not opening the bathroom it’s only for paying customers I said I just told you I have the receipt for going through the drive-through can I not use the bathroom I feel sick from your burger he refused again I am now in the parking lot and I had said he had almost said I’m going to call the police if you don’t leave the premises you are not using the restroom at what point do your managers make up their mind of who gets to use the restroom and who doesn’t when he said we only let pain customers use the restroom I just paid for it you can watch the video if you want to I went through the drive-through absolutely at 6:00 p.m. to 6:15 you can see me go through and when I felt sick and was throwing up I needed to use the restroom because the burger tasted rancid I’m not sure how this manager became a manager but you do not treat or profile someone to look homeless even when we buy food in cash or credit card and to tell me I can’t use the bathroom because I’m not a paying customer is absolutely offensive and disgusting I don’t want a lawsuit I want the manager discipline for however he is acting and how he treats paying customers even though he said to every customer in that whole restaurant that I wasn’t paying customer and that I cannot use the restroom I am appalled disgraced and definitely I have no idea why I look homeless because I’ve been doing landscaping all day and look dirty is that the wrong deal or not I don’t know. This manager should be fired for the way that he acted and you can see the videos of my drive-through video and the restaurant video and exactly what he said to me and your restaurant and the smirks and the smiles after I left and then one person coming up to the door and saying you need to leave at what point wouldn’t you be mad what point would you be disgusted that someone just told you you weren’t a pain customer and you just paid for food but because you look dirty you are discriminated against I want some action done for this manager at this location immediately 59th and Northern Glendale Arizona please review the video of me going through the drive-through me coming in and asking me listening to your manager embarrass me in front of every customer I am appalled I am angry and I had every right to be I left and I said I will review this and I will tell management. I’m reporting this as a official report to Carl’s Jr and that this is terrible and that if this continues this person will be fired I want this looked into with the videos and make sure he’s disciplined or released.