Reach Out To Cricket Corporate Office – Review and Complaints 

Cricket, Can’t close account! Cricket will not let us close our account because we forgot our PIN number. Neither to customer service line or the local store will help!

Cricket employees. Cricket employees interjecting themselves into my messages. I made a statement that some emojis were changed from what I put. They went in and changed it back. They are also putting messages that I didn’t put in. If I don’t read before putting my message in, there’s would have been sent. I’m pretty sure that it is someone from the Gallatin Av. Store (Nashville TN), where I had to give my code. I am looking into a cell provider that AT&T doesn’t own. They are also sending duplicate emails, after I have already deleted them.

Cricket, told me to pay 60 dollars on January 9th, 2025-on January the 10th I paid the 60 dollars. On January the 11th they said I owe them 8 dollars-2 days later they said I owe them 13 dollars-then 2 days later they said I owe them 38 dollars. Now they said I owe them 68 dollars on January 20th- a program was put on the phone without my permission. Now my phone is turned off. I am a senior citizen and disabled. This is a real, real problem for me. I refuse to give any more money in fear that I will continually owe you money. I am very upset with this company. I do not have a phone now to get rides to get my medication. I can’t call anyone to take me to the doctor or anyway else, due to no phone. I need someone from corporate to look into this matter and get back with me as soon as possible.

Cricket, I had a deeply troubling experience at a Cricket store. While there, an employee was verbally confrontational, and after leaving, an unknown individual—possibly an employee—followed me outside and continued the inappropriate behavior. The situation only ended when another person intervened. As a 71-year-old woman, I have never encountered such unprofessional and distressing.

Cricket, Lack of Customer Service. I went to the Wharton, TX Cricket Wirless store with my 80 year old mother to pay her bill. Which I really pay, because the money giving to Cricket Wireless comes from me. A young lady came from the back and went to a register and typed in something. I assume she was logging in. However, once she finished typing for the the next 15-20 seconds she never acknowledge me or my mom. She never said how can I help you, or what can I do for you. Nor did she even speak. After my my mom & I looked at her several times and she still didn’t say anything. My mom said “let’s go, I will come back when she’s not here”. Even after I said to the young lady, this is very unprofessional for you not to acknowlege us or ask how can I help you. She still never said anything, so we just walked out. What is the corporate policy for Cricket Wireless when customer enter the store?