Reach Out To Cricket Corporate Office – Review and Complaints 

Cricket, I had a deeply troubling experience at a Cricket store. While there, an employee was verbally confrontational, and after leaving, an unknown individual—possibly an employee—followed me outside and continued the inappropriate behavior. The situation only ended when another person intervened. As a 71-year-old woman, I have never encountered such unprofessional and distressing.

Cricket, Lack of Customer Service. I went to the Wharton, TX Cricket Wirless store with my 80 year old mother to pay her bill. Which I really pay, because the money giving to Cricket Wireless comes from me. A young lady came from the back and went to a register and typed in something. I assume she was logging in. However, once she finished typing for the the next 15-20 seconds she never acknowledge me or my mom. She never said how can I help you, or what can I do for you. Nor did she even speak. After my my mom & I looked at her several times and she still didn’t say anything. My mom said “let’s go, I will come back when she’s not here”. Even after I said to the young lady, this is very unprofessional for you not to acknowlege us or ask how can I help you. She still never said anything, so we just walked out. What is the corporate policy for Cricket Wireless when customer enter the store?

Cricket, Bridge Pay Extension is a Disappointment. I called today to inquire about the bridge pay extension option and was quoted a price which was more than the cost of paying my bill in full to continue my service. I inquired about extending my bridge pay due to needing a little more time to come up with the remaining payment. I am extremely disappointed in this being as an option but do not understand if the purpose of bridge pay is to cut the cost down to help make the bill more manageable, but the option to extend bridge pay costs more. If I understood that then I would not have even engaged in inquiring about the extension. I was sent a link to the support pages and the bridge pay policy is written in such a way that you understand the initial bridge pay option but vague in nature and open to be interpreted as how they see fit in explaining the bridge pay extension option. How does it help if ends up being a more costly option?

What has happened with Cricket Wireless? I have been a customer for 9 years but the last 2 years has been horrible.My most recent experience with Cricket was on September 4; 2024. I have literally been calling Cricket for 2 months at various times because I am unable to send text message and image together. I gave up trying to reach out for help on the 611 number. It’s a recording that lies about waiting for one of their representatives to help you, wait times vary from 14 to 16 minutes you are told, or read 1 for message to speak with representative, it never happens and then you disconnected from the line. This is for their 611 number and “supposedly” customer service phone. After many attempts, R answers tells me the issue with the phone is my wire fire tells me to cut it off and use data only. It worked for about an hour and now I am right back where I started with this phone that is less than a year old. Funny, never a problem sending text messages informing of their intent to take my auto pay.

4

Cricket, Non working phones, no refund. I bought 2 phones with the expectation of being able to turn off 5g when service was bad and discovered Cricket blocks that setting. Went to return the phones with all paperwork and perfect phones and could not because the manager was off and only she could do returns. That was on day 7 of my 7 day return period. That was the day I got back to town. So I went in the following day and was refused a return because it was day 8 even though I came on day 7 and could not be helped. I’ve spent hrs on the phone with customer service and they are just as helpless. Cricket has lost my business. 5 lines going elsewhere.