Dollar Rent A Car corporate office headquarters is located with its parent company, Hertz, at 8501 Williams Road, Estero, FL 33928. The verified corporate phone number is 1-239-301-7000. Dollar operates as part of The Hertz Corporation and Hertz Global Holdings, Inc., which also operates the Hertz, Thrifty, and Firefly rental brands. Customers seeking help with a reservation, vehicle pickup, billing dispute, refund, toll, accident, roadside problem, lost item, or completed-rental complaint should normally use Dollar’s appropriate customer-support route before escalating an unresolved concern to corporate headquarters.
Dollar Rent A Car Corporate Office and Headquarters Contact Information
- Brand: Dollar Rent A Car, also known as Dollar Car Rental
- Operating Company: DTG Operations, Inc. or the applicable Dollar licensee
- Parent Company: The Hertz Corporation
- Ultimate Public Parent: Hertz Global Holdings, Inc.
- Corporate Headquarters Address: 8501 Williams Road, Estero, FL 33928, USA
- Dollar and Hertz Corporate Phone Number: 1-239-301-7000
- Dollar Reservations: 1-800-800-4000
- Reservation Change or Cancellation Help: 1-877-599-8916
- Dollar Customer-Care Number Shown on an Official Information Page: 1-800-800-5252
- Emergency Roadside Assistance: 1-800-235-9393
- Accident or Damage Assistance: 1-888-222-4700
- PlatePass Toll Support: 1-877-411-4300
- Hertz Chief Executive Officer: Wayne “Gil” West
- Parent-Company Stock Symbol: HTZ on Nasdaq
- Official Dollar Website: Dollar.com
- Dollar Support Center: Dollar Rental Support
- Customer Assistance After a Rental: Submit a Dollar Complaint or Question
- Reservation Lookup: Find a Dollar Reservation
- Receipt Request: Request a Dollar Rental Receipt
- Lost and Found: Report a Lost Item
- Careers: Dollar Careers
- Parent-Company Website: Hertz
- Hertz Investor Relations: Hertz Global Investor Relations
The corporate number should not be confused with reservations, the completed-rental Customer Assistance form, roadside service, accident claims, PlatePass toll support, a local rental counter, or an independently operated Dollar licensee. Rental-specific departments generally have better access to the reservation, agreement, vehicle, payment, location, and claim records needed to investigate a complaint.
Dollar Rent A Car Headquarters in Estero, Florida
Dollar Rent A Car headquarters is located with Hertz at 8501 Williams Road, Estero, Florida 33928. This is the corporate address people generally seek when searching for Dollar Car Rental corporate office, Dollar Rent A Car corporate office, Dollar rental corporate office, Dollar Rent A Car headquarters, Dollar corporate address, or the Hertz corporate headquarters in Estero.
Dollar was founded in Los Angeles in 1965 and later became part of Dollar Thrifty Automotive Group. Hertz Global Holdings acquired Dollar Thrifty in 2012, and the Hertz, Dollar, and Thrifty headquarters operations were moved to Estero in 2015.
Dollar does not currently promote a separate independent headquarters building from its Hertz parent. Corporate correspondence involving the Dollar brand may therefore be sent through the Estero headquarters after the customer has used the appropriate Dollar rental-support channels.
Dollar Rent A Car Ownership and Corporate Structure
Dollar is a rental-car brand within The Hertz Corporation. Hertz Global Holdings, Inc. is the publicly traded ultimate parent company. Hertz also operates the Hertz, Thrifty, and Firefly vehicle-rental brands through company-operated, licensed, and franchised locations.
Dollar’s website identifies DTG Operations, Inc. in its legal and site materials. Depending on the rental location, the agreement may be with DTG Operations, another Hertz-related company, or an independently operated Dollar licensee.
This distinction can matter when a complaint involves a specific rental counter, employee, local fee, franchise policy, vehicle condition, or location-level decision. The rental agreement normally identifies the company responsible for that transaction.
Dollar Corporate Office vs. Customer Service and Reservations
Dollar corporate headquarters handles parent-company leadership, brand operations, legal and corporate matters, careers, media, business programs, franchising, and higher-level unresolved concerns.
Dollar Reservations handles new bookings, rental dates, vehicle classes, pickup locations, rate questions, confirmation details, and reservation changes. Call 1-800-800-4000 for general reservation help.
If a reservation cannot be viewed through Dollar’s online tools, the current change-or-cancel page directs customers to 1-877-599-8916.
The number 1-800-800-5252 continues to appear on an official Dollar information page as a customer-care or advice number. Dollar’s newer Support Center, however, emphasizes topic-specific help pages, chat, online forms, and separate numbers for reservations, roadside emergencies, accidents, and tolls.
Choose the Correct Dollar Support Route
- New reservation: Book through Dollar.com or call 1-800-800-4000.
- Change or cancel an existing booking: Use reservation lookup or call 1-877-599-8916 if the reservation cannot be accessed online.
- Pickup-location problem: Contact the rental location or reservations before the scheduled pickup time.
- Vehicle problem during the rental: Contact the rental location and use roadside assistance when the vehicle cannot be driven safely.
- Roadside emergency: Call 1-800-235-9393.
- Accident, damage, or stolen vehicle: Follow Dollar’s accident instructions and call 1-888-222-4700 when applicable.
- Completed-rental complaint: Use Dollar’s official Customer Assistance form.
- Receipt or final rental record: Use the online receipt-request tool.
- Toll or PlatePass charge: Call 1-877-411-4300.
- Lost property: Submit a Dollar Lost and Found report for the return location.
- Booking through another website: Contact the travel agency or booking platform when it controls payment, cancellation, or refund processing.
- Unresolved corporate-level complaint: Contact the Estero headquarters after documenting the normal rental-support routes already attempted.
What to Have Before Contacting Dollar Corporate
- The reservation confirmation number or rental-record number
- The rental-agreement number, shared only through an official private channel
- The pickup and return locations
- The scheduled and actual pickup and return dates and times
- The vehicle year, make, model, license plate, or unit number when relevant
- The name of the booking site or travel agency, if applicable
- The final rental receipt and any disputed charge details
- Fuel, toll, parking, towing, repair, transportation, or lodging receipts
- Photographs of vehicle condition, fuel level, mileage, or damage
- The accident, roadside, toll, or customer-support case number
- The names or departments of representatives previously contacted
- A concise timeline and the specific resolution being requested
Do not post driver’s-license information, rental-agreement numbers, payment-card details, insurance information, passport details, vehicle access information, home addresses, phone numbers, email addresses, passwords, employee personal information, or unredacted receipts in public comments.
How to Escalate a Dollar Rent A Car Complaint
Begin with the Dollar location involved when the complaint concerns pickup, vehicle availability, condition, cleanliness, fuel level, an upgrade, employee conduct, return processing, or a charge added at the counter. Ask to speak with the location manager when the first representative cannot resolve the issue.
For an existing reservation, call 1-800-800-4000 or use the reservation-management tools. For a completed rental, submit the official Customer Assistance form with the rental number, locations, dates, receipt, disputed amount, prior contacts, and requested resolution.
Ask for a case or reference number and keep records showing the date, representative, promised action, and expected response time. Written records are especially useful for disputed upgrades, damage charges, fuel fees, tolls, missing refunds, authorization holds, replacement vehicles, or breakdown-related expenses.
If the location and Customer Assistance process do not resolve a substantial concern, written corporate correspondence may be sent to:
Dollar Rent A Car / The Hertz Corporation
8501 Williams Road
Estero, FL 33928
Send copies rather than original rental agreements, receipts, insurance documents, or identification. Remove unnecessary payment and identity information.
Common Reasons Customers Contact Dollar Corporate Office
- Finding the Dollar Rent A Car corporate address or phone number
- Escalating an unresolved rental-location complaint
- A reserved vehicle class being unavailable at pickup
- Unexpected upgrades, add-ons, insurance products, or roadside plans
- Vehicle cleanliness, maintenance, mechanical, tire, or air-conditioning problems
- Breakdowns, towing, replacement vehicles, or interrupted travel
- Damage claims, loss-of-use fees, missing-key charges, or vehicle-theft concerns
- Fuel charges, mileage, late-return fees, taxes, airport fees, or other surcharges
- Tolls, PlatePass charges, parking citations, or administrative fees
- Refunds, deposits, card holds, reversals, or duplicate charges
- Lost property, receipts, Dollar Express, account access, or reservation problems
- Careers, franchising, business accounts, legal matters, or corporate correspondence
Dollar Reservations, Vehicle Availability, and Pickup Complaints
Reservation complaints may involve an unavailable vehicle class, long counter waits, a closed location, an unhonored booking, unexpected identification or payment requirements, an attempted upsell, or a higher rate than the confirmation displayed.
Keep the confirmation email and take screenshots of the booked vehicle class, rate, taxes, fees, extras, and cancellation terms. A reservation commonly guarantees a vehicle category rather than an exact make and model, but the replacement offered should still be evaluated against the confirmed category and rental terms.
If the location offers a different class or additional charge, ask for a written explanation before accepting it. Contact reservations promptly if the counter cannot provide an acceptable solution.
Dollar Billing, Overcharge, Deposit, and Refund Complaints
Billing concerns may involve optional products, upgrades, insurance, roadside coverage, fuel, mileage, extra days, late fees, cleaning, smoking, damage, keys, tolls, airport charges, taxes, or a card authorization hold.
Compare the reservation confirmation, signed rental agreement, return record, and final receipt. Identify whether the disputed amount is a pending authorization or a completed charge. Dollar advises customers whose card hold remains more than seven business days after return to contact their financial institution because the bank controls release of the pending authorization.
Submit completed-rental disputes through Dollar’s Customer Assistance form. Provide the rental number and explain each disputed line item separately. Keep the case number and any written promise of a credit or reversal.
If Dollar approves a refund, record the amount, approval date, original payment method, and expected processing period. Contact the card issuer when an approved refund does not appear after the stated timeframe.
Dollar Vehicle Breakdown, Roadside, Accident, and Damage Complaints
Move the vehicle to a safe location when possible and call 1-800-235-9393 for emergency roadside assistance. Contact emergency services when there is an injury, collision hazard, fire, crime, or other immediate danger.
For an accident or vehicle-damage report, follow Dollar’s current instructions and call 1-888-222-4700 when applicable. Obtain a police or incident report when required and do not admit liability or authorize repairs without appropriate instructions.
Keep photographs, towing records, repair invoices, transportation receipts, lodging receipts, and details about any replacement vehicle offered. Ask which expenses Dollar will review before assuming they will automatically be reimbursed.
Damage-charge complaints should include the pickup and return condition records, photographs, inspection reports, rental agreement, and all claim correspondence.
Dollar Fuel, Toll, PlatePass, and Fee Complaints
Fuel complaints may involve prepaid fuel, an incorrect fuel level, refueling charges, or a receipt showing that the tank was refilled before return. Dollar states that unused prepaid fuel is generally not refunded. Customers disputing another fuel charge should retain the fuel receipt and submit it with the complaint.
Toll charges may include the toll itself and PlatePass service or administrative fees. Call PlatePass at 1-877-411-4300 and have the rental agreement number, vehicle information, rental dates, and toll notice available.
Parking, traffic, or toll notices may arrive after the rental because the issuing authority first contacts the registered vehicle owner. Review the notice carefully to distinguish the underlying citation from a rental-company administrative fee.
Dollar Lost and Found and Missing Property
Property left in a rental vehicle is normally handled by the return location. Submit the official Lost and Found report with the location, rental dates, vehicle information, detailed item description, and where the item may have been left.
Do not include passwords, complete financial information, or unnecessary identity details in a public post. If the missing item contains keys, identification, payment cards, medication, or an electronic device, take appropriate security steps rather than waiting only for the rental company to respond.
Dollar Reviews and Complaints
Dollar reviews vary by location, airport, franchise operator, vehicle, rental dates, booking source, employee team, and support route. Positive feedback may mention competitive rates, convenient airport locations, fast pickup, vehicle selection, or helpful counter staff.
Commenters on this page have discussed unwanted or more expensive vehicle substitutions, disputed premium upgrades, overcharges, breakdowns, replacement-vehicle delays, air-conditioning problems, missing-key fees, toll charges, delayed reversals, and difficulty reaching effective support.
When leaving a Dollar Rent A Car review below, include the pickup and return cities, approximate rental dates, issue type, support route used, response time, and whether the complaint was resolved. Do not publish the rental number, driver’s-license details, payment information, insurance records, home address, or private employee information.
Fake Dollar Support and Rental Scam Warning
Use Dollar.com, the official Dollar app or reservation pages, the telephone number printed on the rental agreement, or another verified company channel before providing booking or payment information.
Be cautious with fake reservation sites, unofficial customer-service numbers, refund messages, employment offers, toll notices, payment demands, and social-media accounts claiming to represent Dollar.
Do not provide passwords, one-time codes, full payment-card numbers, bank login information, gift cards, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited call, email, text, or advertisement.
Dollar Rent A Car Competitors and Related Corporate Office Pages
Dollar’s parent company is Hertz, so Hertz should be treated as a related corporate-office resource rather than an unrelated competitor. Related and competing rental-company pages include Hertz Corporate Office, Sixt Corporate Office, Avis Corporate Office, Budget Corporate Office, Enterprise Corporate Office, and Fox Rent A Car Corporate Office.
Related Resources
- Official Dollar Rent A Car Website
- Dollar Corporate Background
- Dollar Support Center
- Dollar Reservation Lookup
- Change or Cancel a Dollar Reservation
- Dollar Customer Assistance Form
- Request a Dollar Receipt
- Dollar Accident and Damage Help
- Dollar Toll and PlatePass Information
- Dollar Lost and Found
- Dollar Careers
- Official Hertz Website
- Hertz Global Investor Relations
- Hertz Corporate Office
Frequently Asked Questions About Dollar Rent A Car Corporate Office
Where is Dollar Rent A Car corporate headquarters?
Dollar Rent A Car headquarters is located with Hertz at 8501 Williams Road, Estero, FL 33928.
What is the Dollar Car Rental corporate phone number?
The verified Dollar and Hertz corporate-office phone number is 1-239-301-7000.
What is the Dollar reservations phone number?
Dollar reservations can be reached at 1-800-800-4000.
What is 1-800-800-5252?
1-800-800-5252 continues to appear on an official Dollar car-rental-information page as a customer-care or advice number. Dollar’s newer Support Center also provides topic-specific phone numbers, chat, and online forms.
How do I change or cancel a Dollar reservation?
Use Dollar’s online reservation tools. If the reservation cannot be viewed online, call 1-877-599-8916.
Is Dollar Rent A Car owned by Hertz?
Yes. Dollar is operated within The Hertz Corporation, whose ultimate public parent is Hertz Global Holdings, Inc.
Is Hertz a competitor of Dollar?
No. Hertz and Dollar are related rental brands within the same corporate organization. Thrifty and Firefly are also operated within Hertz’s broader brand portfolio.
How do I file a completed-rental complaint?
Use Dollar’s official Customer Assistance form. Include the rental number through the private form, pickup and return locations, dates, final receipt, disputed charges, previous contacts, and requested resolution.
What is the Dollar roadside-assistance number?
Dollar Emergency Roadside Assistance can be reached at 1-800-235-9393.
How do I report an accident or vehicle damage?
Follow Dollar’s accident instructions and call 1-888-222-4700 when applicable. Contact emergency services first when there is an injury or immediate danger.
How do I dispute a Dollar toll charge?
Call PlatePass Customer Service at 1-877-411-4300 and have the rental agreement, vehicle, rental dates, and toll information available.
How do I get a Dollar rental receipt?
Use Dollar’s official online receipt-request tool. A final receipt can help with billing, reimbursement, toll, fuel, and refund complaints.
How do I report an item left in a Dollar rental car?
Submit an online Lost and Found report for the return location and provide an accurate description of the missing item.
Who is the CEO of Dollar’s parent company?
Wayne “Gil” West is the chief executive officer of Hertz, Dollar’s parent-company organization.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, leadership, complaint-route, and review information for rental-car companies, airlines, hotels, travel platforms, retailers, financial institutions, restaurants, and other major organizations. This page is designed to help readers distinguish Dollar headquarters from reservations, local rental locations, Customer Assistance, roadside service, accident claims, PlatePass, Lost and Found, franchise operators, and Hertz corporate resources.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Dollar Rent A Car, Dollar Car Rental, DTG Operations, Inc., The Hertz Corporation, Hertz Global Holdings, Thrifty, Firefly, PlatePass, any franchisee or licensee, any rental location, any insurer, any employee, or any customer-service representative. This page is provided for informational purposes only and is not legal, insurance, financial, automotive, or travel advice.
Addresses, phone numbers, executives, ownership structures, reservation procedures, rates, vehicle availability, payment requirements, deposits, authorization holds, toll programs, insurance products, damage procedures, refund eligibility, operating hours, and complaint routes may change. Visit Dollar.com and review the agreement connected to the specific rental for current information.
Share Your Experience
Have you contacted Dollar Rent A Car corporate office, reservations, a rental location, Customer Assistance, roadside service, accident support, PlatePass, Lost and Found, Hertz corporate office, or another department? Share your experience with a reservation, vehicle substitution, upgrade, overcharge, deposit, refund, breakdown, replacement vehicle, damage claim, fuel fee, toll, missing key, lost property, employee interaction, or corporate escalation below.
Helpful reviews include the pickup and return cities, approximate rental dates, issue type, support route used, response time, and whether the complaint was resolved. Please do not post rental-agreement numbers, confirmation numbers, driver’s-license details, payment information, insurance documents, vehicle access information, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.
