How To Contact Dollar Rent-A-Car Corporate Office Headquarters HQ
Dollar Thrifty Automotive Group, Inc.
5330 East 31st Street
Tulsa, OK 74135 USA
Corporate Phone Number: 1-918-660-7700
Fax Number: 1-302-655-5049
Reservations: 1-800-800-4000
Customer Support Phone Number: 1-800-800-5252
Website: Dollar Car Rentals
Dollar Car Rental’s competition includes Sixt, Hertz, Avis, Budget, Fox Rent-a-Car, Ace Rent-a-Car, Enterprise, and Payless.
CorporateOfficeHeadquarters.com is not associated with Dollar Thrifty. This Website is for informational and review purposes only.
I dropped off my rental car yesterday at 12:27 pm, 2 hours before my scheduled flight was to leave at 2:25 pm. We dropped off the vehicle and waited for 45 minutes for a shuttle back to the airport. We ended up getting to the airport at 1:40 pm and missed our flight.There were 4 different families trying to talk to the manager to get a shuttle. He was rude, would not give us his information including even a name, as he worn no name tag, and did nothing to resolve the current situation. I told the manager we were going to miss our flight and I would seek reimbursement if that happened, he said I was more than welcome to but did nothing to speed up the process of getting us to the airport.There had to be only 3 shuttles at the most running with 4 shuttles sitting in the parking lot. During the altercation with the manager 3 plus employees were standing outside. If there were so many employees not busy, why did not a single one get in to drive the shuttle? Several times the high traffic was mentioned and used as an excuse for the wait time between each shuttle. During our time waiting we counted 10 shuttles that drove by for National car rentals. If they can get their customers to and from the airport in a timely manner I believe it is possible for your company as well. This store is based in L.A. and is very familiar with the amount of traffic at the airport. It would seem to me that it is entirely possible to plan around high traffic times and also high drop off times as we schedule that in advance.One of the perks advertised at Dollar is the free shuttle ride to and from the airport. If this service is provided to assist your customers we should not have to worry about getting to our flight on time. We ended up stranded at the airport for 4 hours with two very small children and nowhere to go. I was unable to feed my 6 month old daughter a warm bottle or give my 3 year old a proper lunch. This was completely unacceptable and could have been entirely avoided had your company been more prepared.We not only had this problem when dropping off but we also had to wait for about an hour to be picked up from the airport as well. We were left twice, one instance in which they simply closed the doors on us and drove away. This was evidenced by a phone call I placed to make sure that we didn't lose our reservation because we were late picking up the car. I spoke with the agent about the wait we had for the shuttle. We should have reached our destination by 7pm on April 21st and did not arrive until 10pm that night due to the issues we had with this company.All in all we had to wait on a shuttle during both our arrival and departure. I am looking for compensation due to the extra expenses for the change in airline tickets, the hotel, food for the extra night, and for both my husband and I missing an extra day of work… which we will both not be paid for since it was not a part of our vacation time taken. I am more than willing to show all evidence I have to the courts, including the time stamped receipts I have from both your company when I dropped off the car and from Alaska Airlines when we finally reached the airport.I spoke to your completed rental customer service department yesterday and was told that the airport is in charge of running the shuttles and there was nothing your company could do. During my long wait at the airport I got a phone number for the airport control and spoke with them this morning, they informed me that they have nothing to do with the shuttles and the responsibility for them rests solely on your company. I spoke with them again today for the third time and they offered me vouchers for money off the next time I rent. I can honestly say I will NEVER rent from your company again and I am prepared to leave extremely detailed reviews of my experience with your company on every review site I can find. I hope we can come to some sort of an agreement and I look forward to hearing from your company in a timely manner.
These guys a burglars. Stay away from them. Agents at the desks are dishonest and shady, pushing add-on expenses you do not need.
I booked a car from 1/11 to 1/20 2017at Tampa airport. Cost $179 total. I walked away $329 poorer and my head spinning because I was told the tolls alone were going to cost me over 100$ and I would be liable for any costs that occurred because the toll booths did not have anywhere that you could pay cash. WRONG! We added the tolls we used to $4.75. Our GPS took us away from toll roads. The agent at the Tampa counter tried to upsell us and every time we hesitated he changed the price. I told him my cc had insurance and he assured me we would be in big trouble if we didn't get the insurance. I later found out my Capital cc actually says to refuse the insurance. Now get this..If I added the insurance at time of booking it would have been $7.94 a day. Never again, and I will go on every site I can find to complain about this awful company.
My experience was not a good one. I rented a car from Las Vegas for a work trip & to house hunt. The next day after getting to my destination, I noticed that the car tags expired the next day. I promptly called customer service to alert them of my issue. They told me it was fine & it was ok to continue to drive the car & if I got pulled over & fined for illegal plates that I needed to bring my ticket into Dollar when I drop off the car & that they would take care of it. I told them that I was not comfortable driving this car for the remainder of the week & asked what they could for me. Customer service recommended that if I wanted a legal vehicle to drive that I would need to commute to the closet rental agency which was an hour & a half away to replace the car.
After speaking with my attorney, I contacted roadside assistance to try & remedy this issue & they also told me there was nothing they could do unless I was willing to drive to local rental agency. Mary, from roadside assistance told me that under no circumstances would I be personally fined for driving an illegal vehicle. I told her my attorney says otherwise, that as the driver of the vehicle it is my responsibility to make certain that everything is legal within said vehicle. Now, my attorney did say that if I was fined that I would need to pay for fine & then turn it over to the rental company for reimbursement.
I reluctantly drove this car for the remainder of my trip as I felt I was at their mercy because there were no other options for me where I was. I only drove the car to & from my work & relied on my co-workers to drive to dinner etc. When house hunting of course, I road with my realtor.
When I arrived back in Vegas I spoke with a representative there, where she offered me a $50.00 certificate towards a future rental with Dollar.
I explained to her my frustration that I paid for a legal & maintenance free vehicle which I had paid for & did not receive.
Dollar-Rental-Car in Raleigh, NC (RDU) is by far the worst car rental company I have ever done business with. As previously mentioned by others, upon picking up my rental no one escorted me to the vehicle to confirm mileage, dents, or gas. I had to gas up as soon as I drove off because the gas was at 1/4 of a tank. I returned the rental today at 1/4 of a tank and the staff at the front desk said, the computer showed the car was full when I got it and then they recanted and said the tank was 6/8 full according to the hard copy records (the electronic records say one thing and the hard copy records say another, while neither are correct). I asked to speak with the manager and he was off site. I let the young lady know I will return on my lunch break to speak with the manager because she wanted to charge me $58 for fuel that I wasn't responsible for. Before I could make it 10 mins. up the road she had charged my card $86 for fuel. The car I rented was a mid-size and only cost $20 the fill up from empty (remember I said I had to fill it up as soon as i picked it up because I was 20 miles from empty). DON"T USE DOLLAR BECAUSE THEY WILL USE YOU!!!!
I rented a prepaid car for a trip up to Pennsylvania for an adoption. The young lady at the counter told us that we were to take the car in a certain spot and that it was a nissan sentra. We walked over to the car no one came to meet us and go over the car at all, we did it ourselves and made notes. right door dents, paint missing on every door like tape had been holding the doors shut. The car was very clean. At drive out the girl didn't even greet hello or thank you nothing. What happen to being personal? We drove the car to my brothers home about 25 miles away and parked it for the day 4pm until 7 am in a private driveway. The next day we drove 3 miles to the train station and parked. Returned from the train 5 hours later to a flat tire. Called service was told that because we did not purchase the insurance we would be responsible if we called for help. My husband put the donut tire on and we drove to a station and the attendant plugged the tire and said it was in a bad spot and the tire was not safe to drive on that we should call the rental place and have either the tire replaced or get a replacement car. Well I guess you all know how the story goes! No replacement car unless you want to drive through rush hour and get it. No car brought to you. They would not help. I did get a person Michael he found a hertz that maybe would get a car in and we should call them later that night and maybe the car would be returned in. I wanted to get the number to the car rental office so I could talk to them personally and even Michael could not get in touch with them. At return my husband wanted to talk to them about the tire but nobody outside the return was personable. the guy did not want to get into any conversation. Im an occasional renter but this my first real problem I will think twice about using Dollar again.
picked up a car at Denver airport and asked what was best way to Fort Collins. when told to take a toll road, I asked how the toll would be charged. was told that the amount of toll would be charged to our card. ok great. Not so fast, received a violation notice in the mail for the $7.10 toll and the $30.00 administration fee. Called # on violation which is a 3rd party company who processes for dollar and was told they could cut the fee in half. I stated that I shouldn't have to pay any fee except toll because I questioned toll fee at p/u and was not told about any toll plan or fees. person on phone could care less and just kept repeating herself. called dollar customer service and spoke to Jakia who stated that there is nothing they can do and there was no manager or phone # she could give me to take the issue further. I asked who the president was and where he was located. She stated John Teague and the office was in Florida and then hung up on me. Every avenue keeps referring you back to violation processing center who doesn't even work for Dollar and could care less. never renting a car from dollar again.
LET ME ADD TO THE CUSTOMER DISSATIAFACTION LIST. WITHOUT MY KNOWLEDGE A TOLL PASS WAS IN THE RENTAL CAR AND ON WITHOUT MY KNOWLEDGE ON. TOTAL OF $2.70 WAS CHARGED. NOTIFICATION LETTER WAS SENT AND AFTER A CONVERSAYION WITH YOUR EMPOYEE TERESA, AND TAKING RESPONSIBILITY, I PAID $32.75. OUTRAGES AND NO RESPONSILITY ON YOUR PART. I NOE RECEIED ANOTHER NOTIFICATION OF AMOUNT DUE.YOUR REP HENRY AFTER A LONG HOLD ASKED FOR COPY OF CHECK AND SAID MY CHECK WAS SENT BACK. I ASKED WHY WAS CHECK SENT BACK. YOUR SUPERVISR MIKE (7008) SAID BANK SENT BACK.THIS IS WRONG BECAUSE YOU SENT YOUR CORPORATE CHECK AND CASHED MINE.NO ONE SEEMS TO HAVE ANY AUTHORITY FOR $2.70 EXCEPT TO MAKE A SMALL CHARGE OUTRAGEOUS!!
VERY POOR CUSTOMER SERVICE
ALL EMPLOYEES I TALKED WITH SEEMS NOT TO KNOW MANAGEMENT OR PASSED ON BAD INFO.
I ALSO CALL YOUR CORORATE RELATIOS LINE WAS DIRECTED IN CIRCLES AND THEN CUT OFF.
LOYAL CLIENT WHO IS GETTING FRUSTRATED.–MORRY(7461654285139)
Customer service is none existence. After waiting for 30 minutes on hold I the voice on the other end sounded mad at the world. I told I was "damn" upset with dollar and she told me I cursed at her and hung up. That is BS. Dollar has taken my money for frequent flyer miles and have never given me my miles. They put all the work on you to get what they promise, yet do not ever reply. I doubt thAT anyone reads these however if you want to contact me my dollar number is 0100397>>> dwk you can find me if you really want to. YOU ARE THE COMCAST OF THE RENTAL CAR COMPANIES
This company is running and insurance scam and making millions of dollars off of unsuspecting customers. The customer service department consists of rude, arrogant people who will even laugh at you when you become frustrated . You need only google dollar rental insurance scam to see the number of complaints . I , along with many have contact the department of consumer affairs in the state in which my car rentals took place. I have also contacted 20 / 20 along with dateline and they have expressed interest in exposing this company for what it truly is. I hope everyone else who has been scammed out of hundreds of dollars contacts their respective state consumer affairs departments and please contact 20/20 and dateline so they too can see the pattern. This is a disgusting example of corporate greed and someone needs to be held accountable and consumers need reimbursement!