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Enterprise, I wanted to give a shout out to Lucy in Woonsocket RI! I had received a rental earlier in the day at my autobody and realized it was too small to accommodate my family. I went to the local branch and was greeted by Lucy who understood the issue and fixed it in a matter of minutes! She was able to get me right into a larger vehicle and made the process seamless! Thank you, Lucy! She now has a customer for life!

Enterprise, Rented a vehicle in a suburb outside Detroit. The service was beyond excellent. The representative was friendly and willing to go the extra mile despite being the only employee working at the time. She even cleaned and washed the vehicle before she gave it to me. Please give her a pay raise and a shout out.

Enterprise, Exceptional Customer Service at Bossier City Enterprise Location – Malori Young and Joseph Moses. I am writing to express my sincere appreciation for the outstanding customer service I received at your Bossier City location (3315 E Texas St, Ste 3, LA 71111) while my car was being repaired at the Yokem Toyota Collision Department. My experience was truly exceptional, thanks in large part to the dedication of Ms. Malori Young, Branch Rental Manager, and Mr. Joseph Moses. From the moment I arrived, Malori went above and beyond to assist me in selecting the perfect rental vehicle for my family’s needs. Her patience and helpfulness were immediately apparent, and when a minor issue arose, she resolved it with remarkable speed and efficiency. Her commitment to ensuring my complete satisfaction was truly impressive and turned a potentially frustrating situation into a positive one. My experience with Mr. Joseph upon returning the vehicle was equally positive. His professionalism and attentiveness were exemplified by his thoughtful call regarding my garage door opener, which I had inadvertently left in the rental. His proactive approach and willingness to secure my property until my return were incredibly refreshing. During our brief conversation, I learned of Joseph’s service in the U.S. Army Reserve. As a retired U.S. Army senior noncommissioned officer, I commended him on his dedication and potential for a bright future through continued service. As a senior government official at Barksdale Air Force Base, I recognize and deeply value effective leadership and dedicated service. Malori possesses a remarkable ability to connect with people and inspire confidence. Her positive attitude and problem-solving skills are truly exceptional. She clearly fosters a positive and productive environment within her team, empowering them to excel. Because of this overwhelmingly positive experience, Enterprise will undoubtedly be my first choice for future rental needs. I sincerely hope that Malori and Joseph receive the recognition they deserve for their outstanding contributions to your company. They are truly assets to Enterprise, and their dedication exemplifies the highest standards of customer service. Thank you for providing such a positive and customer-focused experience.

Enterprise, Worst customer service. I called to get a quote on a rental, they took my information–kept sending me texts on a “Rental” of which I did not rent a car from them, but just wanted a quote. They keep sending me texts, (I did Not rent a car), I call a number, they send me to Guatemala, of which the person I am talking to can’t figure out that I don’t have a reservation or pick up date. I tell him to quit sending me texts–he can’t figure that out. No supervisor or manager to speak to. Enterprise just lost me and all my corporate accounts business; Period.

Enterprise, You call to get a car on the phone for 40 minutes waiting no cars and short staff. Poor Poor unprofessional!!