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Enterprise, You left us stranded in the desert and took out car in 105 degree heat. You rented us a Toyota Corolla with 7k miles on it. It died in the desert and you left us stranded for two hours! We would like a refund for the hotel room, which was $148.00. We just want to be reimbursed for the hotel and the second car rental the next day in Moab Utah. Enterprise Rent-A-Car Reservation 2070248011 at Las Cruces Caliber Collision. I would like a call back and make this right. Frankly, we are very disappointed with your company and I will contact an attorney and take you to small claims court if needed. Thank you, From: Enterprise Rent-A-Car : Sent: Monday, July 29, 2024 5:36:22 PM. Subject: Confirmed: Enterprise Rent-A-Car Reservation 2070248011 at Las Cruces Caliber Collision

Enterprise Rent A Car Logo. Visit enterprise.com. Your reservation is confirmed.Thank you for your reservation. Pick-Up Details: Location, Las Cruces Caliber Collision: Date & Time: Wednesday, July 31, 2024 @ 12:00 PM: Address: 2100 N Telshor Blvd, Las Cruces, NM 88011

Phone: +1 575-522-7495, Hours: Wednesday: 8:00 AM – 5:30 PM, Return Details: Location: Las Cruces Caliber Collision,Date & Time:Wednesday, August 7, 2024 @ 12:00 PM

Enterprise, On December 17, our Enterprise rental vehicle broke down in the middle lane of the Mass Turnpike near the Framingham rest area. It was 29 degrees and windy, and my wife and I, both in our 70s, were returning from Beth Israel Hospital. We were stranded for hours as Enterprise’s roadside assistance failed repeatedly. Initially, I was told a tow truck was on the way, but after an hour, the driver called to say he couldn’t assist because the Pike has a specific towing contract. Enterprise failed to communicate this crucial information. A second call resulted in more confusion due to a language barrier with the agent. After two hours in the breakdown lane, we were forced to walk a mile to the rest area in freezing weather, narrowly avoiding dangerous traffic. Eventually, a helpful agent in Worcester arranged an Uber to take us to the Framingham branch, where we were given a tiny replacement car. By the time we got home, over three and a half hours had passed. Despite filing a complaint immediately and following up, I’ve received no meaningful response. This situation was unacceptable and unsafe. Enterprise must do better to ensure customers aren’t left in dangerous conditions, especially during emergencies. Would you want your family treated this way?

Enterprise, I called to question a bill for my daughters rental. The rep said she could not talk to me, I said call her get approval or we can do a conference call she said she could not and hung up on me I called back twice she picked up the phone and hung up. Very poor, immature customer service. Called to question a bill for my daughter’s rental. The rep said she could not talk to me I said call her get approval or we can do a conference call she said she could not and hung up on me I called back twice she picked up the phone and hung up. Very poor, immature customer service.

Enterprise, Phenomenal Customer Service from the 103rd Street Jacksonville, Florida location. I received phenomenal, above and beyond customer service from Rhyxan Baker, Management Assistant, and Cristephano Louisnat, Assistant Manager, located at the 4373 103rd St., Jacksonville, Florida location on 1/7/2025. Both gentleman were welcoming, professional, knowledgeable, and patient. They ensured I was taken care of promptly and they were very thorough from explaining the rental process to reviewing the paperwork, to reviewing the vehicle for any issues. Both gentlemen are the epitome of excellence in customer service! There is a saying in business that holds true which is, “To know your customer is to know our future (Anonymous, n.d..) These gentlemen know their customers and are well on their way to advancing into senior leadership with Enterprise Car Rental! Thank you Rhyxan and Cristephano for a great experience!

Enterprise, The office at the airport in Dominican Republic Las America airport. That office called me to let me know that I have a car there waiting. I asked for military discount and the agent stated that its in the statement already. No discount was there. Not much help with the agent. The car I wanted to use was not there also. Some what happy with the company, not so much with the office in Dominican R.epublic or its agent.