Festival Foods’ Support Office is located at 1724 Lawrence Drive, De Pere, WI 54115. The published corporate telephone number is 920-964-3400. Guests who need immediate help with a purchase, refund, incorrect price, product problem, employee complaint, Click N Go order, or another store-specific issue should normally contact the Guest Services department at the Festival Foods location involved.
Festival Foods is a Wisconsin supermarket chain offering groceries, fresh meat and seafood, produce, deli products, bakery goods, prepared meals, beer, wine and spirits, household merchandise, catering, curbside pickup, digital coupons, and Gas Rewards. The company operates 42 stores under the Festival Foods banner.
Festival Foods Corporate Office and Guest Support Information
- Operating Company: WI Foodliner, Inc.
- Retail Banner: Festival Foods
- Parent Company: 1939 Group, Inc.
- Support Office Address: 1724 Lawrence Drive, De Pere, WI 54115
- Corporate Office Phone: 920-964-3400
- Immediate Store Assistance: Contact the Guest Services department at the store involved
- Help Center: Festival Foods Help Center
- Submit a Support Request: Contact Festival Foods Support
- Store Locator: Find a Festival Foods Store
- Click N Go Pickup: Festival Foods Online Shopping
- Returns: Festival Foods Return Policy
- Gas Rewards: Festival Foods Gas Rewards
- Gift-Card Questions: 608-783-5500
- Gift-Card Email: gi*******@*******ds.com
- Careers: Festival Foods Careers
- Official Website: FestFoods.com
The number 920-964-3400 is associated with the Support Office and is also published for privacy questions. Festival Foods does not prominently identify separate public telephone numbers for Human Resources and nationwide retail Customer Service.
For immediate assistance, Festival Foods directs guests to their preferred store. Each store page provides its own Guest Services and, when available, Click N Go telephone numbers.
Where Is Festival Foods Headquarters?
Festival Foods’ headquarters, which the company calls its Support Office, is located at:
WI Foodliner, Inc.
Festival Foods Support Office
1724 Lawrence Drive
De Pere, WI 54115
The Support Office manages company leadership, merchandising, store operations, marketing, technology, legal matters, finance, employment, purchasing, community programs, and other companywide functions.
It is separate from the Festival Foods grocery store located at 1001 Main Avenue in De Pere. Customers should not visit the Lawrence Drive office to return groceries, request a price adjustment, collect an online order, or resolve an immediate food-quality problem.
Festival Foods Ownership and Leadership
Festival Foods traces its history to 1946, when the Skogen family began operating neighborhood grocery stores. The first store carrying the Festival Foods format opened in Onalaska in 1990.
In October 2025, 1939 Group, Inc. completed its acquisition of Festival Foods and Hometown Grocers. The new holding company is owned by the Schnuck family, which also owns Schnuck Markets.
Festival Foods continues operating under its own name, with its Wisconsin stores, local identity, community programs, and Support Office remaining in place.
- Festival Foods Chairman and Chief Executive Officer: Todd Schnuck
- 1939 Group President: David Bell
- Former Festival Foods CEO: Mark Skogen, who departed when the acquisition closed
The old description of Festival Foods as independently owned by the Skogen family and its employee stock ownership plan is no longer current. It is now part of the Schnuck family-owned 1939 Group.
Corporate Office vs. Local Store Guest Services
The Support Office handles companywide business operations. Local stores handle most individual shopping concerns.
Contact the store’s Guest Services department first for:
- Incorrect prices or missed discounts
- Returns, exchanges, and refunds
- Spoiled, damaged, or unsatisfactory food
- Missing or incorrect Click N Go items
- Checkout delays or employee complaints
- Product availability and special requests
- Receipt-copy requests
- Coupon problems
- Gas Rewards corrections
- Catering, bakery, deli, or meat-department orders
Festival Foods’ store locator provides the address, operating hours, Guest Services number, Click N Go contact, available departments, and services for each location.
How to Escalate a Festival Foods Complaint
Begin with Guest Services or the department manager at the store involved. Ask for the store director when the first employee cannot resolve the matter.
Prepare:
- The store city and address
- The date and approximate time
- The receipt or transaction details
- The product name, brand, size, and UPC when relevant
- Photographs of damaged or spoiled merchandise
- The employee or department already contacted
- The specific refund, replacement, correction, or response requested
For unresolved concerns, submit a request through the Festival Foods Help Center. Select the appropriate topic, such as Click N Go, delivery, Gas Rewards, coupons, food safety, or a general request.
Written corporate correspondence may be sent to:
Festival Foods Support Office
Attn: Guest or Corporate Correspondence
1724 Lawrence Drive
De Pere, WI 54115
Mailing the Support Office does not replace an urgent food-safety report, a store return deadline, or a time-sensitive Click N Go cancellation.
Festival Foods Returns and Refunds
Festival Foods generally treats a receipt as valid when the payment method and purchase date are readable and the purchase occurred within the previous 30 days.
Current return terms include:
- Eligible receipt returns receive the purchase or sale price shown on the receipt.
- The refund generally goes back to the original payment method.
- If the original debit or credit card is unavailable, a cash refund may be issued.
- No-receipt returns generally receive a Festival Foods gift card at the current retail price.
- Identification may be requested for no-receipt returns exceeding $50.
- EBT refunds must be returned to the original EBT card.
- eWIC products generally qualify only for an identical exchange.
Products generally excluded from return include alcohol, tobacco, gift cards, lottery products, stamps, trading cards, and certain services purchased at the Service Desk.
Festival Foods may restrict or refuse a return or exchange. Guests seeking a refund for spoiled or unsatisfactory merchandise should take the item, packaging, or receipt to the store’s Guest Services department when practical.
Missing Receipts and Price Adjustments
A store may be able to locate and reproduce a receipt within 90 days of the purchase using information such as the item UPC, payment card, check number, transaction amount, or Gas Rewards account.
Receipt-copy requests may require 24 to 48 hours to complete.
Guests who believe they were overcharged should visit Guest Services at the store. Bring the receipt and identify the shelf price, advertised price, digital coupon, or other promotion involved.
Click N Go Pickup Orders
Click N Go is Festival Foods’ curbside grocery-pickup service. It is available at most Festival Foods locations, although a small number of stores and Express Market locations may not participate.
Contact the fulfilling store for:
- Missing or substituted products
- Incorrect quantities
- Late pickup orders
- Product-quality concerns
- Order changes or cancellations
- Receipt and payment questions
Festival Foods may place a temporary card authorization equal to the higher of $5 or 10% of the item total. This allows for weighed products, bottle deposits, tax, and substitutions. The authorization generally disappears within 24 to 72 hours after the completed order is charged.
Additional order changes can create more than one temporary authorization. These pending holds are not necessarily duplicate completed charges.
Festival Foods gift cards are not currently accepted for Click N Go orders. Clipped digital coupons can be applied when the order is submitted.
Instacart and DoorDash Delivery Complaints
Festival Foods offers grocery delivery through Instacart and DoorDash. These companies provide the ordering platform, shopper, driver, delivery tracking, service fees, and many refund decisions.
Contact Festival Foods when the problem involves store merchandise or food preparation. Contact the delivery platform when the concern involves:
- A missing delivery
- A driver or shopper complaint
- Delivery fees or tips
- A platform-issued refund
- An order placed through the delivery company’s app
Festival Foods’ return policy states that Instacart purchases are not eligible for a Festival Foods store refund or exchange and must be resolved with Instacart.
Gas Rewards and Digital Coupons
Festival Foods Gas Rewards members generally earn one point for each qualifying dollar spent. Every 10 points provides one cent off per gallon at participating Kwik Trip locations.
Gift cards, lottery tickets, stamps, and other Service Desk services generally do not earn Gas Rewards.
Most rewards issued through Kwik Trip expire 30 calendar days after being earned unless a promotion states otherwise. Fuel discounts generally apply to one transaction of up to 30 gallons or $125 in fuel, whichever occurs first.
Missing Gas Rewards should be reported within 30 days. When the card was not scanned, a store may be able to adjust qualifying points if the guest brings the receipt to the Service Desk within 24 hours.
Digital coupons must be clipped before payment or before submitting a Click N Go order. They cannot generally be applied retroactively to an earlier transaction.
Festival Foods Gift Cards
Festival Foods gift cards can be purchased online or through participating stores. Gift-card questions can be directed to 608-783-5500 or gi*******@*******ds.com.
Gift cards are excluded from Festival Foods’ standard return policy and do not earn Gas Rewards points. They cannot currently be used to pay for Click N Go orders.
Do not publish a complete gift-card number, barcode, PIN, or balance screenshot in a public review.
Food Safety and Product Recalls
Stop using or consuming a product that appears spoiled, contaminated, improperly stored, recalled, or unsafe. Preserve the receipt, packaging, lot number, expiration date, UPC, and photographs.
Report the concern to the store manager or Guest Services. Serious illness should also be reported to an appropriate medical provider and local or state public-health authority.
For recalled merchandise, follow the instructions in the manufacturer or government recall notice. A recall may require disposal, return, replacement, or contact with the manufacturer.
Festival Foods Careers and Human Resources
Festival Foods publishes store-associate, store-leadership, seasonal, and Support Office openings through its official careers website.
The corporate phone number should not be described as a direct Human Resources, payroll, benefits, or employment-verification line. Applicants should use the contact information connected to the official job listing.
Current associates should use the manager, payroll system, benefits contact, or internal Human Resources route supplied by Festival Foods or the employing entity.
Festival Foods Reviews and Complaints
Five reviews were visible on CorporateOfficeHeadquarters.com when this page was updated. Individual reviewers described checkout staffing and wait-time concerns, an employment interview, requests for discontinued products, and complaints about employees or managers at particular stores.
These reviews are individual, unverified accounts. They do not establish an overall Festival Foods rating or prove a companywide pattern.
A useful review should identify the store city, approximate date, department or service involved, support route used, response time, and whether the issue was resolved.
Festival Foods Competitors and Related Corporate Office Pages
Festival Foods competes with Wisconsin and Midwest grocery retailers including Woodman’s Markets, Pick ’n Save, Metro Market, Sendik’s, Piggly Wiggly, ALDI, Walmart, Meijer, Costco, and regional independent grocers.
Schnuck Markets is now a sister company under 1939 Group rather than an ordinary unrelated competitor.
- Schnucks Corporate Office
- Kroger Corporate Office
- ALDI Corporate Office
- Walmart Corporate Office
- Albertsons Corporate Office
Official Festival Foods Resources
- Official Festival Foods Website
- Festival Foods Help Center
- Submit a Support Request
- Store Locator
- Click N Go Shopping
- Return Policy
- Gas Rewards
- Festival Foods Company History
- Terms and Privacy Policy
- Festival Foods Careers
Frequently Asked Questions About Festival Foods
Where is Festival Foods’ corporate headquarters?
Festival Foods’ Support Office is located at 1724 Lawrence Drive, De Pere, WI 54115.
What is the Festival Foods corporate phone number?
The published Support Office number is 920-964-3400.
What is the Festival Foods Customer Service number?
Festival Foods does not prominently publish a separate nationwide retail-support number. Contact the Guest Services department at the preferred store or submit a request through the Help Center.
Is 920-964-3400 the Festival Foods HR number?
It is the Support Office number, not a separately identified public Human Resources line. Applicants should use the official careers website.
Who owns Festival Foods?
Festival Foods is owned by 1939 Group, Inc., the Schnuck family-owned holding company that also owns Schnuck Markets and Hometown Grocers.
Who is the CEO of Festival Foods?
Todd Schnuck became chairman and CEO of Festival Foods and Hometown Grocers after the 1939 Group acquisition closed in October 2025.
How many Festival Foods stores are there?
Festival Foods currently reports 42 stores throughout Wisconsin.
How long do I have to return an item?
A receipt is generally considered valid when the purchase date is within the previous 30 days. Product exclusions and payment-specific rules apply.
Can I return an item without a receipt?
Eligible no-receipt returns generally receive a Festival Foods gift card at the current retail price. Identification may be required for returns over $50.
How do I complain about a Festival Foods store?
Contact the store’s Guest Services department or store director first. Escalate an unresolved concern through Festival Foods’ online support-request form.
Can I use a Festival Foods gift card for Click N Go?
No. Festival Foods currently states that gift-card payments are not accepted for online Click N Go orders.
Who handles an Instacart refund?
Refunds for purchases placed through Instacart must be resolved directly with Instacart rather than through Festival Foods’ store-return process.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Festival Foods’ Support Office from local Guest Services departments, Click N Go teams, Instacart, DoorDash, Kwik Trip, gift-card support, and the 1939 Group. This page was reviewed using current Festival Foods contact, ownership, return, online-order, Gas Rewards, privacy, careers, and reader-review information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Festival Foods, WI Foodliner, Inc., 1939 Group, Schnuck Markets, Hometown Grocers, Kwik Trip, Instacart, DoorDash, any Festival Foods store, employee, supplier, or Guest Services representative.
This page is provided for informational purposes. Addresses, telephone numbers, executives, ownership, store locations, return rules, rewards terms, delivery services, prices, and complaint procedures may change. Verify important information through Festival Foods’ official website and the store involved.
Share Your Festival Foods Experience
Have you contacted Festival Foods’ Support Office, a store director, Guest Services, Click N Go, Gas Rewards, gift-card support, delivery support, or the careers team? Share the store city, general issue, approximate date, contact route used, response time, and whether the concern was resolved.
Please do not publish complete receipts, payment information, Gas Rewards numbers, gift-card codes, home addresses, private telephone numbers, email addresses, employee records, or other confidential information.