Flanigan’s Corporate Office Headquarters 

Flanigan’s, Lunch Fan credits. My wife and I make it a habit of having lunch at Flanigan’s Miramar ever Friday. For the last two (2) weeks we have not received our club reward stamp. Very disheartening. The service has also been spectacular, however!!!!

If I order a kid’s skateburger for pickup = no problem. I ordered one in a restaurant along with 2 regular meals, an appetizer, and a beer and they denied me the burger because I’m not a kid. I canceled the entire order – left with my family and will not return. I understand it’s heaven forbid $5 cheaper but that is not why I ordered it. I order it because it’s not gunked up with a ton of calories and junk that I don’t want or need and because it is the portion size I prefer. Other restaurants respect this request. They have no problem respecting my meal choices. Your cheap policy lost my business on principle It was unnecessary.

Jennifer, I totally understand what you went through, here we are a few years later and last night my family and I went through the same situation at this location. Not sure if was the same manager and hostess but coincidence that the hostess’s name also started with an S, I could not get her name because she covered her name tag, afraid that I was going to write a review about her poor customer service ways.

Extremely disappointed to walk into a Flannigan’s location and see this happening, Flannigan’s is a family-style restaurant/bar with a nice ambiance not what this location is showing.

The hostess at a restaurant should be kind, well-spoken, and trained, the hostess is the first face you see when you walk into a restaurant. Why would Flanigan’s hire this rude little girl with no manners to represent the restaurant? This girl at the Pinecrest location, short a brunette, name starting with S, hand-talking, has no business being the face of your restaurant. She handles herself like she is in the middle of a high school fight and the manager letting this happen was what really upset us all.

A hostess should always be alert keeping an eye on available tables, more so when customers have been waiting for a while. A hostess should keep track of how long customers have been waiting on her list and touch basis with the customers to make sure they are not upset about the wait. Not all standing by the counter talking and joking with each other ignoring customers and when we approach them is like we are bothering them.

Flanigan’s, please do not ignore our complaints, revisit this location with your corporate training, it is sad that such a nice location as Pinecrest is giving such bad treatment to customers.

Thank you!

Was at Flanagan’s last nite in Kendall , they had no info on new location coming to homestead