People search for the Frontier Communications corporate headquarters when an internet outage, billing problem, cancellation dispute, service issue, account concern, property damage claim, or unresolved support ticket needs escalation. Frontier Communications is now a Verizon company, but many customer support, billing, technical support, and account issues still route through Frontier’s own support tools.
This page includes the updated Frontier Communications corporate address, Frontier corporate office phone information, Frontier Communications headquarters details, complaint routes, review themes, and related CorporateOfficeHeadquarters.com links for internet, fiber, phone, billing, and telecom issues.
Frontier Communications Corporate Office and Headquarters Contact
The Frontier Communications corporate office moved from Norwalk, Connecticut to Dallas, Texas. Frontier’s Dallas headquarters is now the main office location for people searching for Frontier Communications headquarters, Frontier Communications HQ, Frontier corporate office, or Frontier Communications main office.
- Company: Frontier Communications
- Parent Company: Verizon Communications Inc.
- Frontier Communications Corporate Headquarters Address: 1919 McKinney Avenue, Dallas, TX 75201, USA
- Frontier Corporate Phone Number / Main Office: +1-972-445-0042
- Frontier Product Sales: +1-800-921-8101
- Frontier Automated Bill Payment: +1-800-917-7489
- Frontier Enterprise Sales and Customer Service: +1-866-603-6979
- Frontier Secure Support: +1-888-620-3663
- Identity Protection Support: +1-855-326-5595
- Media Contact Email: ch************@*tr.com
- Official Website: Frontier.com
- Frontier Help Center: Frontier Help Center
- Frontier Contact Page: Frontier Contact Us
Frontier Communications Address and Headquarters Update
The old page listed the Frontier Communications corporate address as 401 Merritt 7, Norwalk, CT 06851. Frontier announced that it was relocating its corporate headquarters from Norwalk, Connecticut to Dallas, Texas. Frontier’s current principal executive office is listed as 1919 McKinney Avenue, Dallas, TX 75201.
This means searches such as “Frontier Communications headquarters,” “Frontier Communications corporate headquarters,” “Frontier Communications corporate address,” “Frontier Communications main office,” “Frontier Communications home office,” and “where is Frontier Communications headquarters address” should now point to the Dallas headquarters rather than the old Norwalk office.
Some older business records and customer pages may still reference Frontier Communications Norwalk CT. That information is useful for historical context, but the updated corporate headquarters route is Dallas, Texas.
Frontier, Verizon, and Customer Support Routing
Frontier is now a Verizon company, but Frontier customers should still use Frontier support tools for most account, billing, internet, outage, phone, TV, equipment, and technical support issues. Verizon ownership does not mean every Frontier complaint should start with Verizon corporate office.
If your issue involves Frontier internet, fiber service, phone service, billing, equipment returns, or cancellation, start with Frontier support. If your issue involves broader Verizon corporate ownership, merger concerns, or Verizon services outside Frontier, review the related Verizon corporate office page.
Choose the Correct Frontier Communications Support Route
Calling the Frontier corporate office is not always the fastest way to fix a service or billing issue. Use the route below based on the problem:
- Internet outage or slow service: Use the Frontier Help Center, outage checker, troubleshooting tools, or support chat.
- Billing or account question: Sign in to your Frontier account, use chat, or review billing support in the Help Center.
- Product sales: Call +1-800-921-8101.
- Automated bill payment: Call +1-800-917-7489 and have your 17-digit account number ready.
- Technical support: Use Frontier’s technical support tools, chat, ticket status, and outage checker.
- Cancellation or retention: Use Frontier’s cancellation support route and keep proof of the cancellation date, equipment return, and final bill.
- Business or enterprise customer: Call Frontier Enterprise at +1-866-603-6979.
- Frontier Secure or identity protection: Call Frontier Secure at +1-888-620-3663 or identity protection support at +1-855-326-5595.
- Unresolved corporate complaint: Write to Frontier Communications, 1919 McKinney Avenue, Dallas, TX 75201, with your account number, ticket numbers, and requested resolution.
For a customer-service-focused guide, see the related Frontier Communications Customer Service page on CustomerServiceNumbers.com.
What to Have Before Contacting Frontier Corporate Office
Before contacting Frontier Communications corporate office, Frontier support, or Verizon-related escalation channels, gather the details that help identify the account, service address, ticket, bill, or damage claim.
- Frontier account number and service address
- Name on the account and ZIP Code, but do not post private account details publicly
- Ticket number, order number, repair appointment, or cancellation confirmation
- Dates and times of outages, slow service, missed appointments, or service calls
- Speed test results, outage screenshots, modem/router error messages, or app screenshots
- Copies of bills, autopay confirmations, payment records, cancellation notices, or refund promises
- Equipment return tracking number and receipt, if applicable
- Photos of property damage, cable damage, contractor work, or utility markings if relevant
- Names or notes from chat, phone, technician, contractor, supervisor, or field appointments
- A short written explanation of what happened and the resolution you want
How to Escalate a Frontier Communications Complaint
Frontier Communications corporate office complaints are easier to escalate when you have a written timeline and support records. This is especially important for service outages, billing disputes, cancellation problems, equipment return charges, property damage, contractor complaints, missed appointments, slow internet, and unresolved technical support tickets.
- Start with Frontier support: Use the Help Center, chat, ticket status tool, outage checker, or account support route.
- Keep a case history: Save ticket numbers, chat transcripts, call times, technician appointment records, and promised callback dates.
- Ask for supervisor review: If the first support route does not resolve the issue, ask for escalation to a supervisor or specialized support team.
- Document billing issues: For continued charges, autopay problems, refunds, or cancellation disputes, keep your bills, payment records, and cancellation proof.
- Document property damage: For contractor, underground line, lawn, fence, driveway, or utility damage, take photos and keep claim numbers and repair estimates.
- Escalate in writing: If support does not resolve the complaint, send a written complaint to Frontier Communications, 1919 McKinney Avenue, Dallas, TX 75201.
- Use outside options when appropriate: For unresolved billing or service complaints, consider your state public utility commission, state attorney general, FCC complaint process, card issuer, or local consumer protection office.
Common Frontier Communications Issues and Complaint Routes
Internet Outages and Slow Speeds
Many Frontier complaints involve internet outages, slow speeds, fiber problems, router issues, service interruptions, or repeated technical support tickets. Use the Frontier Help Center, outage checker, and technical support tools. Keep speed tests, router logs, outage screenshots, and technician appointment details.
Billing, Autopay, and Continued Charges
Billing complaints may involve incorrect charges, autopay problems, surprise fees, continued billing after cancellation, refund delays, or difficulty getting a final bill corrected. Keep every bill, confirmation number, payment record, cancellation notice, and chat transcript when escalating.
Cancellation and Equipment Return Problems
Customers often escalate complaints when service is canceled but bills continue, equipment return fees appear, or a returned router or ONT is not properly credited. Save your cancellation date, equipment return tracking number, receipt, final bill, and any written promise from Frontier support.
Missed Appointments and Technician Complaints
If a technician does not arrive, a repair ticket is closed before the issue is fixed, or a field technician leaves without resolving the service problem, document the appointment window, ticket number, technician notes, and follow-up requests. Ask support to reopen or escalate the ticket if service is still not working.
Contractor and Property Damage Claims
Frontier fiber work, underground line installation, trenching, or contractor activity can lead to complaints about damaged lawns, fences, sprinkler systems, existing internet lines, driveways, or utility markings. Take photos immediately, save repair estimates, and submit a written damage claim with the service address and date of work.
Frontier Secure, Identity Protection, and Account Security
If your issue involves Frontier Secure, identity protection, account security, or suspicious notifications, use the dedicated Frontier Secure support route. Be careful not to share passwords, one-time codes, full Social Security numbers, or banking details in public comments or unverified support channels.
Frontier Business and Enterprise Issues
Business and enterprise customers may have issues involving fiber service, phone lines, static IPs, outages, service-level expectations, billing, account management, or installation delays. Use Frontier Business or Enterprise support and keep circuit IDs, account numbers, service addresses, ticket numbers, and outage timelines.
Frontier Communications Email Address Questions
Frontier does not promote one universal public email address for all customer complaints. The public media contact email is for press inquiries, not ordinary customer support. For account, billing, internet, cancellation, or outage issues, use the Help Center, chat, ticket status tools, or the correct Frontier department.
Fake Frontier Support Numbers and Internet Scams
Be careful with fake Frontier support numbers, phishing emails, refund texts, modem upgrade scams, router security pop-ups, and callers claiming they need remote access to fix your internet. Use Frontier.com, the MyFrontier app, or official Frontier support channels. Do not share passwords, payment codes, banking information, remote-access permissions, or account PINs with unverified callers.
Frontier Communications Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include service outages, slow internet, difficulty reaching a live support person, unresolved technical support tickets, cancellation problems, continued billing after cancellation, refund frustration, contractor or property damage claims, and lack of follow-up after service or damage reports.
Several reviews describe issues with specific service areas, technician visits, or contractor work. Reviews on this page are individual experiences and may not represent every Frontier customer, state, city, technician, contractor, or support interaction. Because Frontier service varies by location and network type, include your service address area and ticket history when escalating a complaint.
About Frontier Communications
Frontier Communications provides fiber internet, broadband internet, phone service, business connectivity, and related communications services in multiple states. Frontier has focused heavily on fiber expansion and high-speed internet service. The company moved its headquarters to Dallas and is now part of Verizon.
People searching for “Frontier Communications corporate,” “Frontier Communications corporate office,” “Frontier Communications corporate headquarters,” “Frontier Communications home office,” “Frontier Communications HQ,” “Frontier internet HQ,” “Frontier corporate phone number,” or “address for Frontier Communications” are usually looking for the Dallas headquarters, a support escalation route, or the right place to send an unresolved complaint.
Related Frontier and Telecom Corporate Office Pages
Readers looking for Frontier Communications corporate office information may also find these related CorporateOfficeHeadquarters.com pages useful for internet, fiber, cable, phone, wireless, billing, and service complaints:
- Verizon Corporate Office Headquarters – parent company for Frontier after the acquisition
- AT&T Corporate Office Headquarters – telecom, internet, wireless, and fiber competitor
- Comcast Corporate Office Headquarters – Xfinity internet, cable, and billing competitor
- Cable One Corporate Office Headquarters – Sparklight internet and cable competitor
- T-Mobile Corporate Office Headquarters – wireless and home internet competitor
- Cox Communications Corporate Office Headquarters – internet, cable, and phone competitor
- Corporate Offices in Texas – related Texas headquarters pages
Frontier Communications Competition
Frontier Communications competes with internet, fiber, cable, wireless, and phone providers including Verizon, AT&T, Comcast / Xfinity, Cable One / Sparklight, T-Mobile, and Cox Communications.
Customers often compare these companies when dealing with fiber availability, internet speed, equipment fees, outages, installation delays, cancellation problems, billing disputes, service appointments, customer support access, and corporate complaint handling.
Related Resources
- Official Frontier Website
- Frontier Contact Us
- Frontier Help Center
- Frontier Internet Support
- Frontier Billing Help Center
- Frontier Cancel Service
- Frontier Order, Ticket, and Outage Support
- Frontier and Verizon Merger Information
- Frontier Communications Customer Service on CustomerServiceNumbers.com
- ChargeOnMyCard.com – use this if you see an unfamiliar Frontier, Verizon, internet, fiber, modem, equipment, autopay, or telecom charge on your card
- ThinkItsAScam.com – use this for fake Frontier support numbers, internet service scams, modem upgrade scams, phishing emails, refund texts, and suspicious payment requests
- ZeroStars.org – share broader company reviews and complaints
Frequently Asked Questions
Where is Frontier Communications corporate headquarters?
Frontier Communications corporate headquarters is now located at 1919 McKinney Avenue, Dallas, TX 75201.
What is the Frontier Communications corporate address?
The Frontier Communications corporate address is 1919 McKinney Avenue, Dallas, TX 75201. This replaces the older Norwalk, Connecticut headquarters listing.
What is the Frontier corporate office phone number?
The Frontier corporate office phone number listed for the Dallas principal executive office is +1-972-445-0042. For product sales, call +1-800-921-8101.
What is the Frontier internet corporate office phone number?
For Frontier internet issues, use Frontier Help Center, chat, ticket status, and outage tools first. The corporate office phone number is +1-972-445-0042, but customer internet support is usually handled through Frontier’s support channels.
Where is Frontier Communications headquarters address?
Frontier Communications headquarters address is 1919 McKinney Avenue, Dallas, TX 75201. The company relocated its headquarters from Norwalk, Connecticut to Dallas.
Is Frontier Communications still in Norwalk CT?
Frontier formerly listed 401 Merritt 7 in Norwalk, Connecticut as its headquarters. The company announced a headquarters relocation to Dallas, Texas. Some older records may still show the Norwalk address, but the updated corporate headquarters address is Dallas.
Is Frontier Communications owned by Verizon?
Yes. Frontier is now a Verizon company. Frontier customers should still use Frontier support channels for billing, internet, technical support, equipment, and account issues unless Frontier or Verizon provides different instructions.
How do I file Frontier Communications corporate office complaints?
Start with Frontier support, save your ticket numbers and chat records, ask for escalation, and then send unresolved complaints in writing to Frontier Communications, 1919 McKinney Avenue, Dallas, TX 75201. Include your account number, service address, dates, tickets, photos if relevant, and requested resolution.
What is Frontier’s payment mailing address?
Frontier lists regular mailed payments to Frontier, PO Box 740407, Cincinnati, OH 45274-0407. Overnight payments are listed to Frontier, 5050 Kingsley Drive, Cincinnati, OH 45227-1115.
Is Frontier customer service available 24 hours?
Frontier states that Giga automated chat support is available 24 hours a day for billing, account topics, and troubleshooting. Live customer service agents are available by phone or chat during business hours.
Does Frontier have a customer service email address?
Frontier does not promote one universal public customer service email address for all account, billing, or technical support issues. Use Frontier Help Center, chat, ticket status, account tools, and department-specific support routes.
What should I do if Frontier keeps billing me after cancellation?
Save the cancellation confirmation, final bill, autopay records, equipment return tracking, and any chat or phone notes. Contact Frontier support and ask for billing escalation. If the issue remains unresolved, consider contacting your card issuer, state consumer protection office, or the FCC complaint process.
What should I do if Frontier contractors damaged my property?
Take photos, document the date and location, keep the contractor name if known, collect repair estimates, and submit a written claim through Frontier support. Keep all claim numbers and follow up in writing if no one responds.
How can I avoid fake Frontier support numbers?
Use Frontier.com, the MyFrontier app, and official Frontier support links. Be cautious with sponsored search ads, fake router security warnings, refund texts, modem upgrade calls, phishing emails, or anyone asking for gift cards, remote access, banking codes, or full payment details.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate office, headquarters, phone number, complaint, and review information to help readers find the correct escalation path. For Frontier Communications, we focus on headquarters updates, Verizon ownership context, official Frontier support routes, related COH telecom pages, and reader-submitted review themes. We are not affiliated with Frontier Communications or Verizon.
Page Update Note
This page was updated on June 26, 2026 to correct Frontier Communications headquarters from Norwalk, Connecticut to Dallas, Texas, add Verizon ownership context, update support routing, add Frontier business and payment contact details, summarize current review themes, include scam-warning information, and add related COH telecom links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Frontier Communications, Verizon Communications Inc., any Frontier business unit, or any Frontier contractor. This website is for informational, review, and complaint purposes only. Company names, trademarks, service marks, and logos belong to their respective owners.
Share Your Experience
Have you contacted the Frontier Communications corporate office, Frontier Communications headquarters, Frontier Help Center, Verizon, customer support, technical support, billing, or a local technician about a complaint? Share your experience below to help other readers understand how Frontier handles internet outages, billing problems, cancellations, slow speeds, property damage claims, equipment returns, and corporate escalation.
