Reach Gold’s Gym Corporate Office Headquarters 

Gold’s Gym, Billing. To: Aldous and Associates/Gold’s Gym Coorporate Headquarters From: Caren A. Pauley, RE:Excessive Charges by Gold’s Gym. In September of 2024, I decided to discontinue my membership in the Gym and informed the management of my decision. I paid a fee in person at the front desk at that time which I was told would settle my entire account. The gentlemen was called Jin, I believe, and he checked by phone with the headquarters before confirming that that would be my final payment. When I joined as a charter member and expressed some doubt about membership, the personnel constantly stated “cancel at any time”. Since that time I have been billed amounts on my credit card which correctly supported my claims and now I haven’t heard from you. Gold’s gym never made good on its claims to offer classes for senior citizens. I am 80 years old.The atmosphere was extremely dark, as they did not illuminate parts of the gym area and the music was deafenening. I asked if the music could be lowered and they said no.When asked about specific pieces of equipment, the administrators at the front desk said they did not know anything and I would have to ask a personal trainer none of whom ever seemed to be available unless booked for a hefty extra fee. Membership for me no longer made any sense. I trust that you will correct your records and drop these charges which surely are intended to bolster the sagging membership of an unsuccessful branch of the Gold’s Gym franchise. Sincerely.

Gold’s Gym, Smells very very bad. Humid very humid no air. Smells bad. Very humid no air circulation.

Gold’s Gym, Access to Gold’s Gym without using their App on my cell phone! I can’t used Apps that require my finger print to set up. I tried to explain this to the manager on the gym in Austin Hwy in San Antonio and was given a hard time by the manager there, when I entered on a different day to discuss cancelling my membership because I wasn’t given access without the App. That person working there that day was polite and said all they needed was my phone #, so I thought that would be oK for me. Then I go today to find that same manager there and he gives me trouble again and said he didn’t like the attitude I had with him for not just giving the access using my phone number. Gold’s Gym used to have key chain cards for access that didn’t require an App on my cell phone before nor were they that difficult to deal with. This gym has a swimming pool which for someone of my age could use for my age.

Gold’s Gym Arcadia, California Contact Issue. I am not a customer of Gold’s Gym, but apparently a customer joined the Arcadia, California franchise and used my telephone number. This individual apparently did not pay is bill and for several years Gold’s Gym in Arcadia has been calling and texting me asking for payment. I have repeatedly called and texted them, explaining the situation and requesting that they stop contacting me. Each time I contact them they assured me that they would remove my phone number from their account information. And then they contact me again. The text I received today was from a third party financial services firm that basically threatened to take the bill to collections. I don’t live in Southern California, I have never been a member of, and I live over 700 miles from Arcadia. Please stop trying to contact me.

Gold’s Gym, It came to my attention this week via the Goods Unite Us app that Golds Gym’s donations to the Republican party outweigh their donations to the dems by a margin of 98% to 2%. That is so very disappointing and I will be looking for another gym asap.