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Greyhound, Thank You for Upholding Passenger Rights. Thank you, Greyhound, for standing up for passenger rights and civil liberties by refusing to allow warrantless immigration enforcement on your buses. It’s reassuring to see a company prioritize the privacy and legal protections of its passengers.

Greyhound, Endangers Disabled Seniors. May 16 2025 ten minutes before my Akron Ohio departure a Baron Bus email showing New “Alternate Boarding /Disembark for Mansfield Ohio, due to exit Construction. My return 5/17/2025 was scheduled at 4:25pm the Baron Bus Never arrived! Customer service was “ useless? As Senior Cancer/Cardiac Patient (female) I was left “Stranded at the “alternate Speedway gas station in Belleville Ohio!! At 10 pm a Speedway clerk called Greyhound a (3rd time) now we were told the bus they couldn’t locate 4 hours earlier had been Canceled? No help offer for assistance or overnight accommodations or even Uber was made for a “stranded Disabled Cancer patient. The return trip to Akron Ohio was re-Booked for Sunday 5/18/25 after arriving “early Again at the Speedway alternate stop in Belleville Ohio & waiting 2 hours the bus Never arrived Again and Greyhound “ Refused to refund my Ticket price telling me they could try a “ Third time to reschedule later that day !? The damage to my Health/Safety and leaving me “stranded “overnight at a gas station, Greyhound is fully liable I hope a Attorney intervenes.

Greyhound, I purchased a $210 round-trip ticket from Pecos, TX to Sulphur Springs, TX for a friend. Due to a Greyhound driver running late into Dallas, she missed her connecting bus. Despite the delay being Greyhound’s fault, I was told I had to pay an additional $48 to rebook her to the destination that same evening. When I called Greyhound’s customer service, the representative was unhelpful, refused to provide a name, and insisted on the extra charge. My friend, who is over 50 and has a disability, was forced to spend the night at the terminal because no alternative arrangements were made. She received no updates or announcements while waiting. It’s unacceptable that Greyhound doesn’t take responsibility for their delays and expects customers to pay more for their errors. This experience was frustrating and disappointing, and something needs to be done about the way customers are treated.

Greyhound, Horrible Customer Service. I needed to cancel my reservation and put my booking number and contact information in the website and the site kept telling me my information was incorrect. I tried for over an hour to do this – then I called the 800 line only to hear 10 minutes of IVR’;s I didn’t need to hear. While I was on the phone with this person, it was less than 15 minutes before departure – as I was explaining the website, the cancellation time past and she had the nerve to tell me that because it was less than 15 minutes, I would like my entire refund! I am so done with their customer service people who cannot speak English, apologize for everything, and take forever to help you, then they charge $35.00 to cancel and give you a voucher for your refund. I want my money back, a voucher only forces me to take them again. It’s ridiculous how their drivers speak to people – they yell and they are rude.

Greyhound, The worst ride of my life. Greyhound needs to be closed down and this because I left Atlanta on FEb.4 to arrive in New York Port Authority and this did not happen due the Raleigh North Carolina rude and unprofessional people told 22 people that was coming to New York that he cared less and that he was going home he cared less that we can sit there at the station and then we had to call customer service and that we could not have do nothing this caused, me to lose a job and this means that I have lost a house if they don’t contact me with end 24 hours and that means that Is The right thing to do and to send mre my $98.98 dollars back.