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Infiniti, Customer service. There was none!!!!!

Infinity Certified Vehicle Purchase not so certified! I am going to submit a formal complaint regarding the Ramsey, NJ Infinity dealer. We purchased a ‘certified vehicle’ with approximately. 14,000 miles and 4 months later the vehicle needed brakes, windshield wipers and the axel greased. We brought the vehicle to another Infinity dealership and they said the vehicle should not have been sold this way.

There have been numerous reports of engine failure due to problems in the manufacture. There does not appear to be any consideration for this, and with only 64,400 miles on my 2017 I am greatly disappointed.

The financial impact is serious

.I am reaching out to ask for some help from the manufacturer for this $16,000 repair.

I purchased this auto based on their reputation and supposed quality.

I have an Infiniti Q60, 2018, V341517 which I purchased March of 2021. It was a low-mileage lease return. Since I had purchased five other Infiniti’s in the past I was very pleased with the new purchase. However, after 37156 total miles, I was informed that the Rear Cross Member Bushings was leaking fluid and it was not covered under any warranty. I was very disappointed to find out that it cost me $2397.60 for the repair. The vehicle is very well maintained and in the past two years, I have only driven it a little over eleven miles. I feel that for a vehicle of this type, the repair should never been needed. I purchased, what I thought was an extended warranty but to my surprise it did not cover the repair.

I was wondering if Infiniti can warrant the repair and refund the money I paid?

Thanks for your consideration.

May I have someone reach out to me regarding our vehicle service quotes? We have been waiting for a week for an update after speaking to a Service Director at the San Antonio Infinity off of I10. We were provided a service quote for our vehicle and the quote was emailed to my husband and now the San Antonio dealership is not honoring what was quoted. Are the fees for each Infinity location different?

Please contact me or advise if this is the correct location to reach someone at corporate. The staff member did not have a phone number or email of where we could escalate our concerns.