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Kia, Customer ” service ” ?? Not even the President/CEO at Kia Corporate headquarters will respond to an issue with a Dealer……

My husband owns a Kia Rio and was bought for our daughter. She then couldn’t afford it and the car was repoed. We paid to get it out of impound and followed the Exact directions Kia had told us to to make an appointment to pick it up and hour away. When we payed to get it out of jail I asked numerous times if it was still in the location they had told us. Fast forward to a week later and we meet our appointment date, called the place where it was to verify Again. Yup it’s here. We wait 45 Minutes and watched them circle around only for my husband to go in and they tell him “We Can’t Find It”…………… Called Kia multiple times to confirm and they tell us yes, it should be there that’s what is in our system. Guess What…..it’s in a whole different town 4 Hours away from where we live. We took off work, drove a total of 2 hours to not get back our car that Kia said was there. But guess what, they won’t budge on bringing the car back to where it was suppose to be. I will Never own a Kia again because the finance place is a joke. We will be taking off another day to go get our car……..and lose 2 daily wages again! I hope this gets to the right person!

Kia, Optima burning oil. We had purchased Kia optima 2015, after 80K milage it started to burn oil when we called dealership, they said Kia has extended warranty for engine replacement. We started the process (Southwest Kia Mesquite) and later they started to ask for all the oil change receipt/proof and gave us hard time. At the end since we were missing two receipts, they declined it by saying lack of maintenance. The overall service was bad they had car for three weeks in dealership and no proper response. We had to keep on calling them for update. If they know car is burning oil after certain mileage and have extended warranty, then I don’t know why they are not fixing it. I had problem few years back with trunk latch too and fixed it myself and Kia is recently doing recall and fixing trunk latch. Kia do not want to take responsibility, communicate with consumers and fix issues at all.

Kia, Torn seam on passenger seat 2024 Kia Sportage SX Prestige. The passenger seat on the vehicle has torn at the seam. The car has 14,800 miles and the dealer has refused to replace the cover or repair it. They claim that I damaged the seat which is not true. I have read of many complaints by Kia owners of the same issue. In fact, I was told by the service manager at my dealership, Kis Mall Of GA, that he could not understand why they would not fix it because he had seen many seat seam tearing issues with Sportages and Sorrentos. I complained to Kia customer service and that was a joke. They said they reviewed the claim and no further action would be taken. I offered to send them photos but they refused. I sent photos of the damage to a repair expert who also stated he had seen similar damage to other Kia’s and stated that the material had lost its elasticity.

I would think twice about purchasing another KIA product.

Frank Tedeschi

Hoschton, GA

Kia, Advertisement. I write to let you know how tired we are of the woman who shrieks “I wanna see you…..”At least take off the ridiculous fake hair extensions’