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Kia, Uncertifiable. We recently purchased a used vehicle from QEW KIA in Toronto, a 2011 Rondo EX. The vehicle had been designated certified by the service department at the point of sale. Upon driving the vehicle and taking it to our own mechanic, safety issues were discovered: faulty brakes and faulty exhaust being the most flagrant. The service manager has not responded to our recent email (though in an earlier email she admitted that the car should not have been certified given the issues), nor has the manager of the dealership contacted us, as we are asking for compensation to have these issues resolved. Along with this, the communication within the service department appears to be less than optimal as they are in a general state of confusion whenever we approach them to have work done. A mess.

I Love Kia. Disabled Navy Veteran here, Owner of a Kia Optima, Kia has always been very helpful and have always taken care of me. Kia’s warranty on their vehicles is what will keep me loyal to them when it’s time for me to buy a new one, if and when I’m able to afford it next. I’m really needing a new Kia vehicle but sadly I’m unable to afford a new Kia so I pray my current car keeps being good to me for a long time. My dream Kia, would either be the Telluride or the brand new Kia Truck. For my own safety, due to my disability, I desperately Need a new vehicle that has all the Safety features in it. I sure hope some things change around for me that some day I can have an updated Kia.

Kia 2020 Niro Engine dead. Kia refuses to honor my warranty which is good until 104,000 miles. I have 79,000 miles on it. Even after engine recalls and engine lights services in 6/24 they want with $6600.00 or 17 oil receipts which I don’t have. Most oil changes were done in my garage and receipts destroyed in a flood which I sent them a copy of the claim. Corporate refuses to call me back. My car has been sitting in their lot since July 31, 2024. They refuse to repair it. I have filed complaints with Attorney Generals office, BBB, Consumer Protection Agy, Corporate and these people refuse to talk to me. I am still paying for this car but no longer have it. Their customer service is awful. Many other people and tow truck drivers has said engine dying and warranty denying to fix it is very common with Kia. I just sent all documents to an attorney.

Kia, Recalls. I have a Kia Optima that has several Recall issues . It seems they don’t ever have the parts to repair things that are on recall. I took my car to a Kia dealer for repair on recall items a low pressure fuel tube. The dealer said the tube was on order and they would send me a post card when the part comes in. I am still waiting to get it repaired the dealer still dose not have the part from Kia. In the meantime Kia advises not to drive the car if engine light is on until the part is replaced. Nice? so I guess they plan to pay unemployment because I can’t drive the car (they tell you via letter not to drive the car if engine light is on until the low pressure fuel tube is replaced. so where are the parts? Dealer has not yet received them. I purchased the car thinking Kia was a good brand and I would have minimal maintained. l have been waiting a month and nothing. I should of bought a Ford at least you can get the parts to fix it. I am sure there are thousands of people out there that are spending good hard earned money for a car that they can’t drive. One thing I can say Kia is good at sending you recall letters.

Kia EV6 in an emergency! Thanks to my EV6 we were able to provide power for our refrigerator, small appliances and some lights over a 10 day period.