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Do not prioritize customers! First 6 weeks of my membership were great..it’s a newer place so it’s pretty clean. Issue I have is when something breaks it’s takes weeks or months to fix. steam room is a major reason why some of us go to the one in Washington twp , Michigan ..when it goes down there should be someone to come fix it within 48 hours not 3 weeks..I heard it was down for 5 months before I signed up there…the sauna has been down for 6 months because of a lawsuit with infrared. So why not just go back to the rocks? It’s not that difficult. If I wanted to just work out I would save lots of money and go to a planet fitness..few other minor issues. No weight scale in the locker room…need more wiping stations so we don’t have to walk across the gym to get wipes to clean station. maybe dryers in the locker rooms so our shorts are soaking wet when we put them back in our bags like lifetime has…steam rooms need a push button for steam instead of the heat knob. Everyone thinks it’s a timer and turn it and thats how it breaks.

On Wednesday 1/13/23 on the sixth treadmill from the left if you are looking from the floor at the row of treadmills. To my right, I noticed a treadmill with a tear on the walkway. After I was done on the treadmill I walked to the front desk and spoke with Angle to told me he was the general Mgr. I told him this issue should either be locked out or that he may want to tape an 11 1/2 X11 sheet of paper with an out-of-order. This morning at around 11:00 am I was on the tread mill the the tear was there and the machine is not labeled. I spoke with Angel, and I told him that it is a tripping hazard and that folks up to 80 years old are on these machines. I told him that I am 69 years old and that over my career, I have had to take employees due to preventable accident incidents. When he continued to make excuses I pressed the issue. His response was “I will formulate a plan with the maintenance dept and we will take care of it”. Really? I said some older people can trip and get injured and his response was. We have our members sign a release so I am not worried about getting sued. (Really a known safety issue that is ignored, what lawyer wants to get on this potential case) Is this the normal method of operation of LA Fitness? And, who is coaching this individual? The Lack of concern for a tripping hazard that can cause an injury is Outrageous. I have been a mid-level manager for over 30 years. In such as Coors Brewing Co. in Golden, Colorado, Waste Management, or AT&T, allowing a known safety issue to exist is grounds for termination in these companies. I do not know what your policy is, however as upper-level managers, and you okay with this? I am a USN veteran I have seen several serious injuries in my career that were preventable. The attitude of the GM at the Palm Bay Fitness Center is alarming at best.

LA Fitness, Please Help! We are an elderly couple who wanted to get stronger. We thought with Silver Sneakers help we could get someone to show us how. Our contract was for 1 year. As soon as we had been there 4 months, I was diagnosed with Facial Melanoma. I had to have 2 major surgeries on my face in Feb. 2024. I was house bound for several months, lost weight, had to stay away from people.. So obviously I was not using our trainer at all. Then I got Covid. But my husband, Steve, who is almost 70, got Long Covid in July 2024 and is still sick. He has no energy or strength. He is weak and can barely walk . Unfortunately, there is no cure as of yet. We want to get back to our lives but we are stuck in these medical ditches. Our contract was supposed to be up in Oct. 2024. But LA Fitness has been taking $240.00 out of our meager account for 7 months which totals $1480!!! My husband hasn’t been able to work and we are trying to live on Social Security!!!! I just reread your contract and found out we were supposed to let you know in writing if we need to stop LA Fitness. No One Told Us This!!!!!!!! Ever!!!!!! We are devastated that we didn’t know this. Please help us get our $1480.00 back!! We need it so desperately with my husband not being able to work. Thank you for reading and we pray y’all can help us!!

LA Fitness, Lack of Group Fitness classes at Andorra gym, Philadelphia, PA. To Whom It May Concern, I and the other members of the Andorra location have very few opportunities for group fitness. One of our teachers, Esta, went on a long vacation. She was told that she had to resign and reapply by the district manager. Esta has provided a video of herself teaching both yoga and Pilates. We have been without her 3 classes since August of 2024. Nothing has been done to replace them or her. My questions is: Why can she not be hired back? When it comes to my own body I feel myself getting stiff without the stretches and challenges of Yoga and Pilates.. There is no other yoga or Pilates class at my club. When we, the members have called about these classes we have been told that there are no classes scheduled at these times. We know that is the situation we want them to be reinstated! Additionally, we have no cycle classes either. Please respond to me at this email. I would like to have my question answered.. Right now I do not feel that I am getting enough out of my club although I do work out there 4 times per week. The Andorra Shopping Center where the club is located is about to be refurbished and provided with new shopping opportunities. It would be a shame for LA Fitness to miss this opportunity to make our club grow by not providing us with new group fitness classes or at least the ones that we used to have.

LA Fitness, Concerns About Management at LA Fitness. I am deeply concerned about the management practices at this LA Fitness location. About a month ago, I witnessed an incident where a young man was unfairly accused of inappropriate behavior while simply talking with the front desk staff. The manager then called the police to have him removed from the gym. My daughter started working there the same day, and for a month, she was repeatedly praised for doing an excellent job. However, last Friday, the manager suddenly let her go, citing “poor performance” without any clear explanation. When she left, she was treated coldly, making her feel terrible. She was devastated and confused, as she had received no prior feedback indicating any issues. Many other staff members share concerns about this manager’s leadership. I believe an investigation is necessary, and if this pattern of behavior continues, I will have no choice but to pursue legal action against LA Fitness.