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Do not prioritize customers! First 6 weeks of my membership were great..it’s a newer place so it’s pretty clean. Issue I have is when something breaks it’s takes weeks or months to fix. steam room is a major reason why some of us go to the one in Washington twp , Michigan ..when it goes down there should be someone to come fix it within 48 hours not 3 weeks..I heard it was down for 5 months before I signed up there…the sauna has been down for 6 months because of a lawsuit with infrared. So why not just go back to the rocks? It’s not that difficult. If I wanted to just work out I would save lots of money and go to a planet fitness..few other minor issues. No weight scale in the locker room…need more wiping stations so we don’t have to walk across the gym to get wipes to clean station. maybe dryers in the locker rooms so our shorts are soaking wet when we put them back in our bags like lifetime has…steam rooms need a push button for steam instead of the heat knob. Everyone thinks it’s a timer and turn it and thats how it breaks.

On Wednesday 1/13/23 on the sixth treadmill from the left if you are looking from the floor at the row of treadmills. To my right, I noticed a treadmill with a tear on the walkway. After I was done on the treadmill I walked to the front desk and spoke with Angle to told me he was the general Mgr. I told him this issue should either be locked out or that he may want to tape an 11 1/2 X11 sheet of paper with an out-of-order. This morning at around 11:00 am I was on the tread mill the the tear was there and the machine is not labeled. I spoke with Angel, and I told him that it is a tripping hazard and that folks up to 80 years old are on these machines. I told him that I am 69 years old and that over my career, I have had to take employees due to preventable accident incidents. When he continued to make excuses I pressed the issue. His response was “I will formulate a plan with the maintenance dept and we will take care of it”. Really? I said some older people can trip and get injured and his response was. We have our members sign a release so I am not worried about getting sued. (Really a known safety issue that is ignored, what lawyer wants to get on this potential case) Is this the normal method of operation of LA Fitness? And, who is coaching this individual? The Lack of concern for a tripping hazard that can cause an injury is Outrageous. I have been a mid-level manager for over 30 years. In such as Coors Brewing Co. in Golden, Colorado, Waste Management, or AT&T, allowing a known safety issue to exist is grounds for termination in these companies. I do not know what your policy is, however as upper-level managers, and you okay with this? I am a USN veteran I have seen several serious injuries in my career that were preventable. The attitude of the GM at the Palm Bay Fitness Center is alarming at best.

LA Fitness, Safety Issue LA Fitness East Ridge Road Rochester New York. For weeks we have been complaining that over 50% of the Parking lot lights are not working, leaving portions of the lot in darkness. This has fallen on deaf ears. Multiple car break-ins, Homeless person in the dumpster and A real safety concern. This concern is not just from me, but a group of us who use the facility at night.

LA Fitness, Broken equipment. I frequent 5 LA Fitness locations. My main gym is Kirkland, WA which is a Signature Club. The manager is good, works hard, cares. But it appears that the corporate management could care less. This gym has far more broken down machines, which sit broken for weeks, machines that work have issues also. The other locations I go to have fewer broken machines and newer, better quality machines. The Kirkland location draws more people than the other locations, you would think that LA Fitness management would give more assistance to this gym. This is early January, so busy time, I watched an elderly woman try 3 different bikes and finally give up. Come on LA Fitness WA management, give this location some attention.

LA Fitness, Wait tines to use an exercise machine.Please post a sign at check in, asking members to refrain from using cell phones while using workout equipment. I am tired of waiting for an exercise machine to become available due to someone sitting on it and operating their cell phone. Every time I go to the club, several people are sitting on machines only to be busy on their phones. This needs to be quickly addressed. I suggest each club post a warning at the front, where you check in, asking members to refrain from using their phones while using machines.