Reach LA Fitness Corporate Office Headquarters 

LA Fitness, To whom it may concern, I am writing to report an ongoing issue of repeated contact and dishonesty I have experienced with LA Fitness. As a loyal customer for over seven years, I feel compelled to bring this matter to your attention for resolution. Since August 6, 2024, I have endured consistent phone calls from LA Fitness. Additionally, there have been disputes regarding membership payments that remain unresolved. On March 13, 2025, I contacted the LA Fitness Corporate Office and spoke with Dan, a manager, about the excessive calls and the membership payment issues. The matter at hand involves four disputed charges of $39.99 each, totaling $159.96. During my conversation with Dan, he agreed to remove two of these charges, leaving a balance of $79.98. However, despite these disputes, LA Fitness continues to demand payment using the same account or another card for the disputed charges. I believe this behavior demonstrates a clear example of a large corporation taking advantage of its customers. Furthermore, I requested confirmation about my access to their facilities during this period of dispute. Dan assured me I could continue to use the facilities until I received my new card. However, upon visiting the gym on March 13, 2025, another representative informed me that I could not enter unless I paid in cash, as I had not yet received my new card. This contradictory information caused confusion and frustration. The representative then reviewed the notes and stated I had only five days to provide a new card. However, there was no prior mention of this five-day timeframe. I called the Corporate Office again on March 13 to clarify why the notes seemed to have changed. Their response was unsatisfactory, as it appeared the system had been altered without any justification. The inconsistent and dishonest handling of this matter has left me no choice but to report these issues to the Better Business Bureau (BBB). If LA Fitness fails to honor their original agreement and continues their unfair practices, I will escalate this matter further by contacting the Department of Justice and consumer affairs. I formally request the following resolutions: Immediate cessation of the excessive phone calls. Transparency and accountability regarding disputed charges. Assurance that I can access the facilities as promised until this matter is resolved. The ability to reactivate my membership at its current rate within a 30-day period, in accordance with the agreement. Thank you for your attention to this matter. I trust that you will help resolve this issue to the best of your ability. Sincerely.

LA Fitness, Club Member Staff. I am a Club Member staff at LA Fitness in Owings Mills Maryland. I need to speak with someone about my issues at this location regarding my job.

LA Fitness, Never trust this place at all! my parents are 84 and 85 years old, they were scammed by this place, First of all, my parents do not speak enough. English to have a conversation and cannot read English at all. There is a guy there who said he speaks spanish, but he just does a little, and talk my parents into signing for this “Private training classes”. At the time of signing my parents explained to him they were not willing to sign a 6 month contract or a $1240 contact, so the guy asked them if they were ok to sign for one month instead for $240, and they agreed to that. Well the month has passed and they did not go to the gym at all since they got hurt during training, and to their surprise, they were billed another $240 for the following month. when they went to ask what these charges were about, they were told that they “Signed A Contract For 6 Months” and therefore they needed to pay whether they were taking the training classes or not, my mom told the same guy who was there to make them sign the contract that clearly was a miss understanding because he could attest that this was an error, the guy washed his hands and told my mother ” There is nothing he could do and if my parents need, they could contact a lawyer”. I have called corporate customer service and request to dispute these contract and charges, I was told there is nothing they can do because it was a signed contract, so they have no choice but to pay out at 50 % or pay it in full. Reading the contract, I called the place to request and e mail to cancel the service in writing, and I was told by the area Manager, Hattie, that I cannot cancel the gym membership nor the training services unless they pay the contract first. So now their bill will still come month to month until forever, since they are refusing to cancel their membership. Is this legal!!!!!!?????

LA Fitness, Men’s steam room out of service for at least 6 weeks. I was advised they are waiting for an electrician . For six weeks, I don’t think so. Location is Cliffwood, NJ , a Signature Club. Also the men’s sauna has been shut down for about a year. I was advised, someone was injured in a similar type sauna in another location is suing LA Fitness and a new one would be installed. I doubt that happens in my lifetime.

LA Fitness, Please Help! We are an elderly couple who wanted to get stronger. We thought with Silver Sneakers help we could get someone to show us how. Our contract was for 1 year. As soon as we had been there 4 months, I was diagnosed with Facial Melanoma. I had to have 2 major surgeries on my face in Feb. 2024. I was house bound for several months, lost weight, had to stay away from people.. So obviously I was not using our trainer at all. Then I got Covid. But my husband, Steve, who is almost 70, got Long Covid in July 2024 and is still sick. He has no energy or strength. He is weak and can barely walk . Unfortunately, there is no cure as of yet. We want to get back to our lives but we are stuck in these medical ditches. Our contract was supposed to be up in Oct. 2024. But LA Fitness has been taking $240.00 out of our meager account for 7 months which totals $1480!!! My husband hasn’t been able to work and we are trying to live on Social Security!!!! I just reread your contract and found out we were supposed to let you know in writing if we need to stop LA Fitness. No One Told Us This!!!!!!!! Ever!!!!!! We are devastated that we didn’t know this. Please help us get our $1480.00 back!! We need it so desperately with my husband not being able to work. Thank you for reading and we pray y’all can help us!!