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Do not prioritize customers! First 6 weeks of my membership were great..it’s a newer place so it’s pretty clean. Issue I have is when something breaks it’s takes weeks or months to fix. steam room is a major reason why some of us go to the one in Washington twp , Michigan ..when it goes down there should be someone to come fix it within 48 hours not 3 weeks..I heard it was down for 5 months before I signed up there…the sauna has been down for 6 months because of a lawsuit with infrared. So why not just go back to the rocks? It’s not that difficult. If I wanted to just work out I would save lots of money and go to a planet fitness..few other minor issues. No weight scale in the locker room…need more wiping stations so we don’t have to walk across the gym to get wipes to clean station. maybe dryers in the locker rooms so our shorts are soaking wet when we put them back in our bags like lifetime has…steam rooms need a push button for steam instead of the heat knob. Everyone thinks it’s a timer and turn it and thats how it breaks.

LA Fitness, Broken equipment. I frequent 5 LA Fitness locations. My main gym is Kirkland, WA which is a Signature Club. The manager is good, works hard, cares. But it appears that the corporate management could care less. This gym has far more broken down machines, which sit broken for weeks, machines that work have issues also. The other locations I go to have fewer broken machines and newer, better quality machines. The Kirkland location draws more people than the other locations, you would think that LA Fitness management would give more assistance to this gym. This is early January, so busy time, I watched an elderly woman try 3 different bikes and finally give up. Come on LA Fitness WA management, give this location some attention.

LA Fitness, Firing of the best trainer? I am disgusted at the firing of Mar, my trainer at the Brookhaven, PA branch of LA Fitness. He is well respected, competent, caring and loved by all. I have been seeing him for 2 years and he is the only reason that I attend training sessions. They have reduced the number of clients he was assigned to causing him to seek partime work elsewhere to supplement his income. They have not hired any trainers that were well qualified nor reliable. Other trainers they hire are there one day and don’t show up the next. Mar is always there and is always willing to help anyone that has a question or a problem. He was an asset to your organization. I refuse to sign up for another trainer especially since they can’t seem to find anyone as qualified as Mar. I was notified that I had a training appointment this past monday and when I went in there was no trainer there! They don’t have any available because they don’t have any, so why would you fire someone who is competent,well respected and reliable. Management is lacking, machines are not maintained and repaired in a timely manner so I would advise you to look into these problems at your Brookhaven, PA branch. I’m considering dropping my membership and others I have spoken to may do the same.

LA Fitness, Your Port Jefferson NY location in Suffolk County has had equipment out of service for months. All leather is ripped on many machines leg Bilateral curls and so on. Management complacent on fixing it. I’m ready to cancel unless this is addressed. Bathrooms dirty as well.