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Do not prioritize customers! First 6 weeks of my membership were great..it’s a newer place so it’s pretty clean. Issue I have is when something breaks it’s takes weeks or months to fix. steam room is a major reason why some of us go to the one in Washington twp , Michigan ..when it goes down there should be someone to come fix it within 48 hours not 3 weeks..I heard it was down for 5 months before I signed up there…the sauna has been down for 6 months because of a lawsuit with infrared. So why not just go back to the rocks? It’s not that difficult. If I wanted to just work out I would save lots of money and go to a planet fitness..few other minor issues. No weight scale in the locker room…need more wiping stations so we don’t have to walk across the gym to get wipes to clean station. maybe dryers in the locker rooms so our shorts are soaking wet when we put them back in our bags like lifetime has…steam rooms need a push button for steam instead of the heat knob. Everyone thinks it’s a timer and turn it and thats how it breaks.

On Wednesday 1/13/23 on the sixth treadmill from the left if you are looking from the floor at the row of treadmills. To my right, I noticed a treadmill with a tear on the walkway. After I was done on the treadmill I walked to the front desk and spoke with Angle to told me he was the general Mgr. I told him this issue should either be locked out or that he may want to tape an 11 1/2 X11 sheet of paper with an out-of-order. This morning at around 11:00 am I was on the tread mill the the tear was there and the machine is not labeled. I spoke with Angel, and I told him that it is a tripping hazard and that folks up to 80 years old are on these machines. I told him that I am 69 years old and that over my career, I have had to take employees due to preventable accident incidents. When he continued to make excuses I pressed the issue. His response was “I will formulate a plan with the maintenance dept and we will take care of it”. Really? I said some older people can trip and get injured and his response was. We have our members sign a release so I am not worried about getting sued. (Really a known safety issue that is ignored, what lawyer wants to get on this potential case) Is this the normal method of operation of LA Fitness? And, who is coaching this individual? The Lack of concern for a tripping hazard that can cause an injury is Outrageous. I have been a mid-level manager for over 30 years. In such as Coors Brewing Co. in Golden, Colorado, Waste Management, or AT&T, allowing a known safety issue to exist is grounds for termination in these companies. I do not know what your policy is, however as upper-level managers, and you okay with this? I am a USN veteran I have seen several serious injuries in my career that were preventable. The attitude of the GM at the Palm Bay Fitness Center is alarming at best.

LA Fitness won’t accept membership fees from my health insurance company. Export did for 5 years. United Healthcare paid for my membership at Export fitness for five years. LA Fitness says thats not possible with us. This is sooo dumb. I dont get it. Do they let other health insurance companies pay the membership fees ???

LA Fitness, Lack of Communication to Xsport Members in IL. My husband and I have members with Xsport Fitness for over 10 years. In July we received a letter from Renew Active under United Health Care that our membership payment will not be paid through this program because the Libertyville IL location is not under their program. This is the first time we heard of LA Fitness buying Xsport Fitness. I have been trying to reach a Manager at two LA Fitness locations to find out what we need to do for you to honor our membership. Your Managers are not returning our calls and when I went into the location in Mundelein IL the Manager had no answers and was very rude and condescending. It is now the end of September and we still don’t have any information regarding the termination of our membership. Please advise why our Xsport membership was not grandfathered in under LA Fitness. What do we need to do to reinstate our membership under LA Fitness?

I go to the LA Fitness on Higley Road in Gilbert. The pool tile is disgusting. It has turned black and it hasn’t been power washed since I’ve been going there, about 6 months. This is supposed to be a Signature Club which is a joke as cleanliness is not a big thing there. I’ve never seen them clean the machines and they are filthy around the bottoms. I used to go to the club on Gilbert Road and that club was clean. I hear from other people that go there and they say the same thing about the cleanliness.