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LG, Terrible & Clueless Customer Service. Purchased 98″ QNED 4K TV on 12/2/24 and it was delivered on 12/11 with Handy installation on 12/13/24. It was discovered when Handy plugged in the TV that the screen was damaged. Called LG and informed and they scheduled pickup and replacement and we were told that the same people that pick up would deliver and we didn’t need to have Handy to return because everything had already be done so when delivered they would unbox & hang. On 1/6/2025 damaged tv was picked up and we were told that someone else would deliver replacement. When replacement tv was delivered they refused to unbox & hang and said they were not responsible unable to talk with LG the delivery was refused and would need to be rescheduled. I’ve called customer service numerous times and nobody knows anything and can’t help me and I’m given the runaround and told that they have escallated and sent email to get me scheduled and would call me back in 48 hours with updated which never happens. When I call back I have to repeat everything and told the same thing over & over with no one calling me back with an update even after promised to handle my case since it’s been so long. Last week got transferred over & over and was on the phone for an hour & a half and spoke to Cris who said she would oversee everything and reassured me that she would call me back in 48 hours still nothing. Here it is two months after ordering 98″ TV over $4,ooo Dollars spent I still have no TV and can’t get any answers. I’m ready to get refund and suggest everybody avoid LG products as they have terrible customer service.

LG, customer Service and refrigerator repair issues. Zero ratings. The refrigerator stop freezer stop working and then the whole refrigerator went out. Our Home Warranty sent out LG on August 23rd to repair our refrigerator. By the way the refrigerator was still warranty through LG. LG advised it was a bad compressor and replaced it. The freezer worked until August 29th. We called LG to advised the freezer had stopped working. They advised no one could come out until September 9th. The representatives showed no sympathy for our concerns that our food was spoiling. We called Home Warranty to advise the refrigerator stopped working. By then the whole refrigerator went out. Home Warranty sent another Technician out on September 6th that stated the LG technician had did bad work job and he could not repair the refrigerator. We had already bought ice trying to keep our food but ended up buying a small refrigerator to save the rest of our food. We called corporate office but only reached a recording that referred us to a diagnosis group. They also advised no one could com out until September 9th. The LG technician did come out on September 9th. He bought in multiple equipment and never explained what he was doing/ He was vague in answering questions. We left the room so he could do his work. My husband check on in from time to time and told him to holler out to him when needed. The next thing we heard the front closing. The LG technician had left without saying a word. He left two empty chemical cans on the counter and there debris left on the floor from his work in front of the refrigerator. My husband called the technician to ask if he was gone. He said the refrigerator should work for 5 more years and he left cans on the counter because he couldn’t find the trash can. Well, if he had advised us he was finished we would told him where the trash was. While cleaning up the debris he left on the floor, I notice a couple of holes in our tile that wasn’t there before he did the work. This is where he pulled the refrigerator out to do the work. Just bad customer service and experience through out the service. I would give a zero ratings.

LG, Negligent customer service agents did not own up to their responsibility in selecting and providing a certified technician. My LG refrigerator has 4 years left of the 10 year warrantee on the compressor. Lg gave me the name of a certified technician Star services located at 103 Sugar Court, Cottageville, SC t29435. I reached out to a Mr. Richard who said he could come out on July 22,2024. At that time he accessed that it was the compressor. And I called LG customer service and they said they would send the letter of authorization only to the repair person at S.T.A.R. Services, LL( Mr. Richard)

After several failed attempts Mr Richards notified me that he received the authorization link to order the compressor. Mr. Richard required a $90.00 fee to come out to our home and half cost of his labor up front.$434.00. Mr. Richard came out 5 tiimes, each time he had another problem, LG did not update software, then he was waiting on a part that he accidently cut.. On the third visit created a chemical fire in my kitchen that infused the whole house. Mr. Richard said he accidently cut a wire and needed to replace it. At that point he begged that I give him an opportunity to fix his mistakes. On the fourth visit he informed me that the refrigerator was repaired and I need to wait 24 hours for it to cool. After 24 hours I called LG customer service and was told to wait another 24 hours. I had been calling LG about the service all along. and now after the last call was told the was not responsible for the result. I strongly disagree since the star services and I relied that he was certified to work on LG refrigerators and they sent the part to him and not me. They had been communicating witth hiim on the repair. Bottom line Mr, Richard tried to intimidate me after he could not repair the refrigerator and refuse to refund my money. I contacted LG customer service and explained the situation who they had no accountability in matter. I asked for a manager and the person said he was the manager and their was no one above him tthat would speak with me. I reached back to Mr. Richard at STAR Services and asked for warrantee on his work. I received no reply. I’m left with no recourse but to seek legal counsel from our Military Office.

LG, I have been having trouble with my TV since day one. I contacted them and they said it was my internet. Not being technically savvy. I believe them. I moved and tripled better internet. Still the same problem and much more. In the middle of a program it would freeze and then jump back to the main screen. Or just go black with sound. It’s now out of warranty and they will not do a thing about it. Just give me things to try. Instead of replacing it with a good TV. I’m disabled and have to spend time at home and it was giving as a gift. I can’t afford to replace it and shouldn’t have too. I donated the Panasonic that I had and wish I had it back. I had it for fifteen years and never had any problems with it. I was just told I should upgrade to a new smart TV. So friends got me one. I moved on the other side of the US for better healthcare services. I have been asked for help and now they don’t even respond. It’s a shame. The picture is fantastic. When it’s working. You would think they would help but I guess they don’t care. They have their money and enjoying my misery. This TV is nothing but a lemon and because they just dropped me like a hot potato. I’ll never have a LG product in my house ever again. I even have videos of some of the issues. Also don’t know why Consumer Reports likes them. Makes me wonder about them too. If they have such a high rating for this piece of junk. I had a Panasonic for fifteen years and wish I still had it. I’m getting ready for my next operation. One of many coming up and I’m stuck with this LG with even worse customer service. I really think it’s really sucky of them to just stop responding. I guess they realize it’s a piece of junk and can’t fix it.

LG TV Order Delayed, No Resolution from Customer Service. I purchased an LG TV online on 01/31/25, and as of today, 02/12/25—almost two weeks later—I still have not received it. The customer service experience has been terrible. Every time I call, I receive an apology and am told that the TV was shipped to RXO on 02/03/25. However, when I contact RXO, they state they have not received it. Despite calling nearly every day, I keep hearing the same response: my issue is being escalated, and I will receive a call back. So far, three different LG representatives have made this promise, yet I have heard nothing. When I ask to speak with a supervisor, I’m told they are either on lunch or unavailable. LG has taken my money, but I have no TV. Should I contact an attorney or reach out to media outlets to get attention on this? This level of customer service is unacceptable. RXO insists they haven’t received the TV, while LG continues to claim they shipped it on 02/03/25. This situation is beyond frustrating!