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Marcos, No codes accepted over the phone. I tried app. for 30 min, could not get it to work so iIcalled and ordered. I gave them the code and the young man said they are not allowed to take codes over the phone, said well what do you do if online order App. is messed up of course he did not know. So I paid $57.69 for 2 pizzas and 3 20oz soda and then one of the pizzas was wrong. I ordered thin crust and got thick{which I hate} no need to call store as they obviously don’t care.

Marcos, Make your Fiery Pizza available permanently! The pizza that you recently had featuring the buffalo sauce was delicious. Please make it a permanent selection available.

Marcos, What happened to Marcos ? I have been getting pizzas from Marco’s for over two years. The first time I had it was from a location in Richnomd Virginia, and I was so impressed with the quality, and the service, I wanted to find another location closer to where I live. It’;s been my experience, that over the years, all of the “Big pizza” places, Pizza Hut, Dominos, Little Ceasars, even Pappa Johns ( which I swore by ) all went down the corporate, bottom line, cheap way of doing business. It had gotten so bad, I would not order a pizza from any of the fore mentioned at any of their many locations. They all had the same problem, Very Low Quality, and, horrible customer service. Cutting portion size of product, and using cheap, low quality ingredients , and then adding the second kiss of death of hiring incompetent, lazy, blue haired people with bad attitudes, has become the norm for all of the above stores. But then, I was at someone’s house one evening, and they ordered pizza from Marcos. I was immediately sold !! It was the best pizza I’d had in years !!! From then on, whenever I was in Richmond, I wanted Marcos. Then later, I was pleased to find a Marcos pizza near me . Store # 2032 in Yorktown VA. I was ordering a pizza almost every time I was in the neighborhood, and was very impressed with that location as well !! Very good pizza, and very good, competent, customer service. Unfortunately, as I feared it would, as soon as I told all my friends haw great it was, it went bad. I ordered a pizza about a month ago, and I noticed that something was off, (with the product, and the server}, neither was the same as they were on my previous visits. I have worked in food, and beverage, and I know that there are those days when things can go south, but two times in a row, I recognize a problem when I see one. Number one, it was 5 pm, (dinner time), and this location had only one employee in the store. The employee was answering the phone, taking orders by phone, online, and in person. This one person was also making all of the orders received , at dinner time, We ordered 2 large pizzas. one with just sausage, the other with hamburger, onions, tomatoes, and, extra sauce. Soon after placing our order, we were informed that they were Out Of Hamburger. That was problem # 2 . Daily pars need to be kept in all food service businesses. ( There was a Food Lion Grocery right across the street, they could have had hamburger if someone had been on top of it. We settled to substitute with sausage, and got our pizzas at a price of $30 plus dollars and change, and went home. Upon arriving home, we were starving, and ready to enjoy our Marcos pizza however, what we were surprised to discover were two pizzas with so little sauce on them we couldn’t even tell they had any, one of them was supposed to have Extra Sauce, As Our Receipt Indicated That We Paid For, both of them had, not the delicious flavorful, crust that I loved so much, but instead , the most bland tasteless crust I’d ever had. Sauce, and crust, two very important ingredients on a pizza. These problems are due to bad management, and poor management decisions. I wanted to call the corporate office to speak with someone who oversees franchise standards, but was met with still another disappointment of being blown off by the automated answering service, the tell tale give away sign that the company really does not give a damn about its customers. I have been typing now for a very long time, and the longer I go, the more convinced I become that either no one of any consequence will ever bother to read it, let alone take any action to rectify the problem. I’m stopping now with one parting thought. Before I started this review, I took a few minutes so see what other people had shared about their experiences with Marcos Pizza, and after doing so , my one parting thought is ,,,, We all agree that it is disappointing!!

Marcos, Cold pizza! My pizza was left on my porch Cold!! He said he knocked 4 times and called me. I was not by my phone. Why not my doorbell??? Also Amanda the manager did not say sorry this happened. Never again will I order from Marcos!!

Marcos available toppings for specialty pizza. In Marcos ads why cannot you provide the toppings available for a specialty pizza? Your ads are sometimes worthless. One has to order before one can see the available toppings.