Reach MINI Cooper Corporate Office Headquarters 

MINI Cooper, They don’t have negative numbers.. shame it would be -10! Mini has been harassing me online in Facebook for 2 months .. they will not / do not honor optouts, hide profile or block profile I have 12 different screenshots with dates .. to prove what I am saying, I think a class actin law suit is in order , of course you cant upload all 12 jpg’s …but trust me I have them………..

BMW MINI of Rockland Mass – Service Dept took advantage of situation. I brought my Mini Cooper (which was running perfectly) into MINI BMW of Rockland, Mass. for a recall. I was quoted nearly $8,000 for “additional suggested work”. I politely told them to just do the recall. Service called me and told me the hood latch was seized (which it was not when I brought it in) and it would cost $900(?!) for repair. I told them to do the recall and I would have my local mechanic repair the hood latch. They then told me they could not complete the recall because they needed to get to the battery to re-program car after they did the recall, so they had to do the work – – but they “mis-quoted” the rate to me and instead of $900 it is now $1400 for hood latch repair (but are doing me a favor by sticking to the $900 quote). I called my Mini mechanic and he said he’d do the latch & cable repair for $500 ($200 for parts and $300 for labor). I called Mini and told them I could get the hood latch repaired for $500 and then all of a sudden, the repair went from $1400 down to $591 (plus taxes). (?!?!) I was very displeased with how that entire transaction went down, but I told them to do the repair at the dealership so they could complete the reprogramming due to the recall. They got me – and I had to pay for the repair. To make matters worse, I picked up the car this morning (and did not even drive it off the lot) and I could hear a sound from underneath the car (again, it drove perfectly a week ago before I brought it in for the recall). I drove back into the Service bay and was told “it has been sitting for a few days so the brake rotors are rusted”. Frustrated, I left the lot and began my trek home. I barely got onto the highway when the check engine light came on and the car was sputtering and chugging. I called Mini and I had to drive it back to the dealership. After 20 minutes, they told me that after working on it, the tech did not securely clamp a hose, therefore the engine light came on and the engine was sputtering down Rte 3 – but “it should be all set now”.I drove the Mini home (with my $658.24 hood latch) and am hoping and praying they didn’t miss anything else. Service Dept: (rate going from $900 to $1400 to $658.24) – Terrible Business!! – I asked for itemized breakdown and they would not provide me a quote. Service Tech: (not completing a basic task of securing a hose causing rework and potential damage to vehicle) Very dissatisfied and will not visit or recommend that dealership again. 2 stars out of 10. PS: I am on my 2nd Mini Cooper – I am pleased with the Mini product / just a word of caution to those who may do business with that dealership. I am disgusted with BMW MINI of Rockland MA. It Is Wrong for Dealerships / Service departments to take advantage of people!

MINI Cooper, Head light wiring harness. My 2014 MINI Cooper convertible has had both headlight harness has melted and have stock lights in it,I feel like MINI Cooper should have had a recall on this problem, I have spent $1200 dollars to fix this problem.

As an 80-year-old man, this was the nastiest behavior I have ever seen from any group of salespeople in my entire life. I would recommend that you take them ALL out for retraining in human compassion and kindness and professional behavior. I literally felt as if I had been bullied by that Russian and the salesman who would not take our cash offer because his price was firm? Get real. Here’s my review: We drove to the Mini-Cooper sales office and I met with the most bullying, obnoxious people I ever saw. I greeted them with my greets. The receptionist was caught up in herself and Tri said he had an 8:30 appointment and she checked. . . oh, he’s not here yet (It was 8:41 when we arrived). Then I met a Russian salesman and spoke my few words of Russian and then in English asked him where he was from. When he said Moscow. I rejoined that I had been there and loved it and that our group had been marched around from place to place but I, ever the consummate explorer, had escaped and gone out on the Metro and traveled to various places alone. The Mini Cooper man then said I was watched and. . . (in bullying frightful matter) passed by me slowly and said I was STILL BEING watched. (That was 45 years ago when I was in Moscow) yet this salesman walked behind me and said again, three times, “you are still being watched.” It may have been a joke but what kind of greeting is that for an 80 year old man who’s come to the showroom with cash to buy a Mini Cooper. From then on out it got crueler and crueler. Tri went for his test drive, I remained and of course the salesman did not introduce himself to me or ask my name. Just a remark to Tri, is he going? Tri said no, we had pre-decided that and they left. When the came back Tri made his offer and the salesman said. THIS IS THE PRICE. He then proceeded with that nonsense of the special things and the money they had invested to ensure it was “certified” Tri and I continued our negotiations but the salesman said this was HIS PRICE. Then he asked if it would cash or credit. Tri and I both said credit—but the salesman said and I quote, “(99 % of buyers buy on credit-because they know they will be trading it in in two years and the have more buying power then. I told the salesman that we had given him an offer and he could consider it and get back to us. OH No, he said, my price is firm. I, as most of you know, was a salesman for over 25 years –I started selling cemetery lots, pre-need and later sold everything from replacement kitchen cabinet door fronts to health insurance programs, to encyclopedias, and there was always wiggle room for me to offer my clients a lower price. You, in all fairness, need to allow a customer to give you a 0 Star rating–because that is your real rating.

Mini Cooper is a lemon! As soon as my warranty was up on my 2019 Mini Cooper, the battery died, and the starter died 6 months later. I only have 13,000 miles on it. Bought it in 2020, it was a loaner in 2019 with only 200 miles on it. I took it in last week and spent $225 for the diagnostic, everything was good except for the starter, paid another $1,467. Had it home for 5 days and now the engine light is on, and they say I have to pay another $225 to diagnose it again within the same week!

I want to get rid of this car! The customer service is so NOT for the customer. I cannot recommend it.