99 Restaurant & Pub is a New England casual-dining chain known for pub-style food, sirloin tips, Boneless Buffalo Wings, seafood, burgers, and a neighborhood-oriented dining experience. The 99 Restaurants corporate office and Guest Services mailing address are located in Woburn, Massachusetts.
Guests with concerns about food, service, cleanliness, an incorrect order, or a restaurant charge should normally contact the restaurant manager first. Unresolved concerns can be directed to 99 Restaurants Guest Relations by telephone, email, or the official guest-comment form.
99 Restaurant & Pub Corporate Office Information
- Company: 99 Restaurants, LLC
- Brand: 99 Restaurant & Pub, also called the Ninety Nine
- Corporate and Guest Services Address: 14A Gill Street, Woburn, MA 01801, USA
- Corporate Office Phone: 1-781-933-8999
- Guest Relations Phone: 1-866-998-3558
- Guest Relations Email: 99**************@***********ts.com
- Guest Comment Form: Submit Feedback or a Complaint
- Gift-Card Order Support: 1-866-202-4858
- Official Website: 99restaurants.com
- Restaurant Locator: Find a 99 Restaurant
- Online Ordering: Order Pickup or Delivery
- Careers: 99 Restaurants Careers
- Parent Company: Cannae Holdings, Inc., through its Restaurant Group
- Founded: 1952 by Charlie Doe
The Woburn corporate address is not a public restaurant or guaranteed walk-in complaint counter. Contact Guest Relations before visiting or mailing important correspondence. Older directories may list 160 Olympia Avenue, but current official 99 Restaurants materials direct Guest Services correspondence to 14A Gill Street.
Choose the Correct 99 Restaurants Contact
- Food, service, cleanliness, or employee concern: Contact the restaurant manager first.
- Unresolved restaurant complaint: Call Guest Relations at 1-866-998-3558 or submit the official contact form.
- General corporate or business inquiry: Call the Woburn corporate office at 1-781-933-8999.
- Online pickup order: Contact the restaurant that prepared the order.
- Third-party delivery problem: Contact the restaurant and the delivery platform when responsibilities overlap.
- Gift-card order question: Call 1-866-202-4858.
- Gift-card accessibility request: Contact Guest Relations about obtaining a Braille gift card.
- 99 Rewards concern: Sign in to the account and submit the guest-comment form if the problem remains unresolved.
- Employment inquiry: Use the official 99 Restaurants careers website.
How to File a 99 Restaurants Complaint
Restaurant-level concerns should begin with the manager of the location involved. This gives the restaurant an opportunity to examine the order, transaction, staff schedule, and conditions present during the visit.
- Keep the itemized receipt, online-order confirmation, gift card, or delivery record.
- Record the restaurant address, visit date, and approximate time.
- Contact the manager and explain the problem factually.
- State the resolution requested, such as a refund, replacement, billing correction, or management response.
- Save photographs when they are relevant to food quality, an incorrect order, or restaurant conditions.
- If the concern remains unresolved, call Guest Relations or submit the official guest-comment form.
- Include the restaurant location and describe the response already received from management.
- Keep copies of all correspondence and any promised refund or credit.
A corporate complaint does not guarantee a particular refund, replacement, or disciplinary action. Providing complete, factual information can help Guest Relations identify the restaurant and review the matter appropriately.
99 Restaurants Guest Relations
Guest Relations can be reached at 1-866-998-3558 or 99**************@***********ts.com. Guests may also use the official contact form to provide general comments or describe a restaurant experience.
Helpful information to include with a complaint includes:
- The restaurant city and state
- The date and approximate time
- The receipt or order reference
- The food or service involved
- The manager or employee position contacted
- The steps already taken
- The specific resolution requested
Do not email complete payment-card numbers, gift-card PINs, passwords, identification documents, medical records, or confidential employment information.
Online Orders, Pickup, and Delivery
99 Restaurants offers direct online ordering for participating locations. Restaurant-specific menus, prices, promotions, hours, pickup options, and delivery availability may vary.
For a missing, incorrect, cold, delayed, or canceled order:
- Confirm which restaurant received the order.
- Review whether the order was for pickup, curbside service, or delivery.
- Contact the restaurant promptly.
- Photograph missing, incorrect, damaged, or unsatisfactory items when appropriate.
- Retain the order confirmation and payment record.
- Contact the delivery platform when a third party handled the driver, delivery status, or platform-issued refund.
- Contact Guest Relations if the restaurant does not resolve the matter.
Do not post a full order number, delivery address, private telephone number, or payment information in a public review.
99 Restaurants Gift Cards
99 Restaurants sells plastic gift cards, digital gift cards, and bulk gift cards. Customers can also check a balance through the official gift-card page.
- Gift-Card Information: 99 Restaurants Gift Cards
- Gift-Card Order Questions: 1-866-202-4858
- Guest Relations and Braille Gift Cards: 1-866-998-3558
- Guest Relations Email: 99**************@***********ts.com
Keep the gift card and proof of purchase when reporting an activation, delivery, balance, or redemption problem. Do not publicly disclose the card number, barcode, PIN, balance, purchaser information, or receipt.
99 Rewards Program
99 Rewards provides members with promotional offers, birthday benefits, account access, and rewards connected with qualifying visits or direct online orders. Current benefits, minimum purchase requirements, exclusions, and expiration periods are listed on the official 99 Rewards page.
Third-party delivery purchases and gift-card purchases may not qualify for rewards. Program terms and offers can change, so review the current rules before relying on an older promotion.
For missing rewards or account problems:
- Sign in using the email address associated with the account.
- Confirm that the purchase met the current qualifying requirements.
- Keep the receipt or direct online-order confirmation.
- Check whether the reward has expired.
- Submit the official contact form if the matter remains unresolved.
Refunds, Charges, and Billing Complaints
For an incorrect restaurant charge, duplicate transaction, disputed tip, or promised refund:
- Obtain the itemized receipt.
- Contact the restaurant manager.
- Identify the amount and transaction involved.
- Ask for written confirmation of any refund or adjustment.
- Allow normal card-processing time for an approved credit to appear.
- Contact Guest Relations if the restaurant does not resolve the issue.
If a completed charge is not recognized by anyone authorized to use the payment account, contact the restaurant and the card issuer promptly. CorporateOfficeHeadquarters.com cannot view transactions, issue refunds, reverse charges, or access 99 Rewards accounts.
Food Allergies, Nutrition, and Food-Safety Concerns
99 Restaurants provides current nutrition and allergen information through its online menu resources. Ingredients, preparation methods, suppliers, substitutions, and available menu items may change.
Customers with an allergy or dietary restriction should:
- Review the current nutrition information.
- Tell the server and manager about the allergy before ordering.
- Ask about ingredients, substitutions, shared equipment, and cross-contact.
- Avoid relying exclusively on an older menu or third-party delivery listing.
For a serious allergic reaction or medical emergency, call 911 or seek immediate medical help. A corporate complaint form is not an emergency medical service.
If a guest suspects foodborne illness or finds a foreign object, preserve the receipt, photographs, packaging, and remaining product when safe. Contact the restaurant and Guest Relations. Serious sanitation or food-safety concerns may also be reported to the local health department responsible for that restaurant.
99 Restaurants Careers and Employment
The official careers website lists restaurant positions and other available employment opportunities. Roles may include servers, bartenders, hosts, cooks, dishwashers, managers, and restaurant-support positions.
Current job openings and application instructions are available through the 99 Restaurants careers website.
Current or former employees with payroll, benefits, W-2, scheduling, or workplace concerns should use the internal manager, Human Resources, payroll, or employee-support route supplied by 99 Restaurants. Guest Relations should not automatically be treated as an employment-record or payroll department.
Who Owns 99 Restaurant & Pub?
99 Restaurant & Pub operates through 99 Restaurants, LLC and related companies. The brand is part of the Restaurant Group reported by Cannae Holdings, Inc., a publicly traded holding company.
Cannae identifies Ninety Nine as one of its majority-owned restaurant investments. J. Alexander’s proposed acquiring 99 Restaurants in 2017, but that transaction was not completed. J. Alexander’s Holdings should therefore not be identified as the current parent company of 99 Restaurants.
Investors and business contacts can review current information through the Cannae Holdings website.
99 Restaurant & Pub History
Charlie Doe opened the first Ninety Nine restaurant at 99 State Street in Boston in 1952. The restaurant’s name came from that original street address.
The concept expanded throughout New England and neighboring Northeastern markets while maintaining its focus on comfortable casual dining, community involvement, and pub-style American food. Today, the brand operates more than 90 restaurants across seven Northeastern states.
99 Restaurant & Pub Menu and Services
Menu selections may include:
- Boneless Buffalo Wings
- Broiled sirloin tips
- Burgers and sandwiches
- Steak and chicken entrées
- Seafood
- Salads and bowls
- Appetizers and pub food
- Kids’ meals
- Desserts
- Beer, cocktails, and other beverages
- Pickup and delivery
- Catering through participating locations
Prices, products, promotions, alcohol service, hours, and availability differ by restaurant. Use the official location directory and current menu before visiting or ordering.
99 Restaurants Reviews and Complaints
No reader reviews are currently displayed on this CorporateOfficeHeadquarters.com page. Be the first to share a factual, firsthand experience with a 99 Restaurant location, Guest Relations, the corporate office, gift-card support, online ordering, or 99 Rewards.
Useful review topics may include:
- Food quality and order accuracy
- Restaurant cleanliness
- Server or manager interactions
- Pickup and delivery experiences
- Refunds and billing corrections
- Gift cards and rewards
- Allergy accommodations
- Guest Relations response time
- Whether the concern was resolved
99 Restaurants Competitors and Related Companies
99 Restaurant & Pub competes with national casual-dining chains, regional family restaurants, local pubs, and independent restaurants throughout the Northeast.
Related CorporateOfficeHeadquarters.com pages include:
- Applebee’s Corporate Office
- Chili’s Corporate Office
- Olive Garden Corporate Office
- Friendly’s Corporate Office
- Perkins Corporate Office
- Ruby Tuesday Corporate Office
Official 99 Restaurant & Pub Resources
- Official 99 Restaurants Website
- Guest Comment and Contact Form
- Restaurant Locator
- Online Ordering
- 99 Rewards
- Gift Cards
- Nutrition Information
- Careers
- Privacy Policy
- Cannae Holdings
Frequently Asked Questions About 99 Restaurants
Where is the 99 Restaurants corporate office?
The corporate office and Guest Services mailing address is 99 Restaurants, LLC, 14A Gill Street, Woburn, MA 01801.
What is the 99 Restaurants corporate office phone number?
The Woburn corporate office can be reached at 1-781-933-8999.
What is the 99 Restaurants Guest Relations number?
Call Guest Relations at 1-866-998-3558. Guests can also email 99**************@***********ts.com or use the official contact form.
Is 160 Olympia Avenue still the corporate address?
Current official 99 Restaurants materials direct Guest Services correspondence to 14A Gill Street in Woburn. The older 160 Olympia Avenue listing should not replace the current address.
How do I complain about a 99 Restaurant?
Contact the restaurant manager first. If the concern remains unresolved, call Guest Relations or submit the official guest-comment form with the location, date, receipt information, previous response, and requested resolution.
Who owns 99 Restaurant & Pub?
99 Restaurants is part of Cannae Holdings’ Restaurant Group through 99 Restaurants Holdings and related operating companies.
Is 99 Restaurants owned by J. Alexander’s?
No. A proposed transaction involving J. Alexander’s and 99 Restaurants was announced in 2017 but was not completed. J. Alexander’s Holdings should not be listed as the current parent company.
How do I get help with a 99 Restaurants gift card?
Visit the official gift-card page. For gift-card order questions, call 1-866-202-4858. Guest Relations can assist with general gift-card questions and Braille gift-card requests.
How do I apply for a job at 99 Restaurants?
Search and apply for openings through the official 99 Restaurants careers website.
Privacy and fake-support warning: Do not publish payment-card numbers, gift-card numbers or PINs, passwords, complete order numbers, home addresses, private telephone numbers, employee IDs, payroll records, tax forms, medical information, or identification documents in a public review.
Verify telephone numbers and links through 99restaurants.com before providing account or payment information. 99 Restaurants support should not require payment by gift card, cryptocurrency, wire transfer, or remote access to a device.
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CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.
We independently review official company websites, contact pages, privacy policies, corporate filings, gift-card information, ownership records, and visible reader submissions. We are not operated by 99 Restaurants or Cannae Holdings.
Page Update Note
This 99 Restaurant & Pub corporate office page was updated on August 15, 2026. The update replaces the outdated 160 Olympia Avenue address with 14A Gill Street, distinguishes the corporate office from Guest Relations, verifies the Guest Relations telephone number and email, removes the unsupported “Press 3” instruction, adds gift-card support, corrects the parent company from J. Alexander’s Holdings to Cannae Holdings, and adds current complaint, ordering, rewards, employment, nutrition, privacy, and review information.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with, endorsed by, or sponsored by 99 Restaurant & Pub, 99 Restaurants, LLC, 99 Restaurants Holdings, LLC, Cannae Holdings, Inc., any restaurant location, employee, delivery provider, ordering service, gift-card processor, rewards provider, payment processor, or government agency.
This page is provided for corporate-directory, informational, review, and complaint purposes only. It is not medical, allergy, food-safety, employment, legal, financial, or privacy advice. Addresses, telephone numbers, ownership, restaurants, menu items, promotions, gift-card rules, rewards, and complaint procedures may change. Verify important information directly with 99 Restaurants.
Share Your 99 Restaurants Experience
Have you contacted a 99 Restaurant manager, Guest Relations, the Woburn corporate office, gift-card support, online ordering, or 99 Rewards? Share the restaurant location, approximate date, general issue, contact route used, response time, and whether the concern was resolved.
Please keep reviews factual and based on firsthand experience. Do not publish private customer, employee, payment, gift-card, medical, payroll, or account information.