Reach Optimum Corporate Office Headquarters 

Optimum,You have someone that represents your business that is invading my privacy. I don’t know what has become of the internet providers and cable. I have an on going problem with a service person that has just messed the apartment that I live in for 3 years. First, by not taking out the set up that he put in when someone else was living there 4 years ago, by request. Then shutting down an intercom system where someone else is answering the door bell for their apartment. Where are their packages? Letting some other resident use this persons address to keep their cable even though they didn’t ask for this change, and can keep their cable just fine without doing this mischief. And invading the person’ privacy by setting up camera in their apartment where they can be seen Without their consent. Is this what your equipment is for? Do you know who has equipment in their apartment and who doesn’t? What does it take to get this to stop! The terrible laws of NJ?

Optimum, Sold us a service with a guaranteed rate for the first year. By the second bill they increase the price by 20%. Called them (wasted hours on phone) and they said there is nothing they can do. Deceptive Pricing, False Advertising.

Optimum, Terrible service. My internet has been giving issues for about a month. Have called had stuff reset by the automated system. Had a live person do several things. Nothing helped. Had a tech come to the house. Nice guy that did some stuff but as soon as he left Internet down again. Called again. Several hours and multiple people they said they can do nothing. Have to send another tech 5 days later. I get a call from tech support telling me they found the problem and have an engineering team working on it and should be fixed within 24 hours. And because of that they cancelled my Friday appointment. We work from home so no work for a few days. 4 days later in Thursday Internet started working and we got excited to have it back. Short lived. It died in a couple hours. Called again. They said it will be another 5 days they have to send a tech again. No explanation as to why they cancelled my tech. No care or sense of urgency and just a hope we get it fixed. I asked for someone that can resolve my issue and she said there is no one. I asked for a number to someone higher and it was refused. She told me she would escalate but would do me no good and someone would get back in 72 hours. We really don’t have options here for internet unfortunately. Monopoly at its worst. I would rate the customer service as negative 1000 stars if that was available. I get stuff happens but it’s how those issues are handled. This was handled very badly I will be shocked if someone reaches out to me over this review.

Optimum, Dishonored Promotional Deal and Overcharged

I agreed to a promotional deal with an Optimum salesperson after an hour-long call, where the terms were clear—no mention of a 21-day activation deadline. Due to various complications and the need to coordinate with my separated spouse across states, it took weeks to switch my mobile line. My first promotional bill was correct, but the following month, I was billed 47 times the agreed amount. When I contacted customer service, they suddenly introduced a new condition requiring activation within 21 days—something never mentioned during the initial agreement. Despite their salesperson setting clear terms, Optimum refuses to honor the deal. This is deceptive and unacceptable.

Optimum, Billing error. Several months ago, returned a non-working cable box to Roxbury NJ Cablevision store. Was told prior to return that I did niot need to return the remote. Went to store and made the swap. No one was in the store except he woman at the counter and a male clerk. She made the swap but offered no receipt. It took several phone calls to remove a “second” cable box charge from my monthly bill. Customer service said to pay the “second” cable box charge and it would be removed on another bill. The “system” couldn’t do it at that time.Then a monthly charge for a “second” remote appeared. More calls to customer service with assurance that charge was removed. It has not been removed and no amount of calling to customer service helps. The amount of the charge is small. However,it is not true. I still only have one remote.