Reach Optimum Corporate Office Headquarters 

Optimum, Customer Service is Not a priority. I had a situation with my bill per usual service turned off after asking for a different billing date I’m speaking with a representative and I requested the supervisor well he asked for what excuse me that’s unacceptable but this wasn’t the first a representative have done this no matter what the situation is if an supervisor is requested you should say hold on one moment they Never Called A Supervisor then placed me on hold hung up called me back to hang up again I’m over it.

Optimum, I have been on Vacation mode for 15 months call in every 3 months to continue Vacation they keep switching me to full payment I have not been able to return boxes due to distance. I’m done! No one would help me in the Caribbean mostly I have been with this company 30 yrs and pay $250 monthly before I bought a second home. I will be notify several government agencies in regards to this matter. I’m currently up to date except for the $376.00 they are currently charging me for two months (I reduced services to the lowest they would allow)I payed $168.00 of the balance not a penny more. P.S the company was sold since then they are horror and many of their employee’s are extremely unprofessional.

Optimum, Keep charging account months after calling to disconnect service. I called on 4/8/25 to disconnect my internet service called them again on 4/11/25 and one more time last month to make sure it’s off. Optimum is still taking $80 out of my account. I visited local office can’t help me. Very poor customer service. I will never use Optimum again.

Optimum, Billing my dead mother for TV Service for several months now, however I’m not sure how such service can be provided since you already received the boxes back months ago. I have sent the Death Certificate as requested. This has cause me excess stress, anxiety and mental anguish on top of the grief of losing my mother. I have done everything requested of me and you still you can seem to get her account correct. FYI – Optimum also owes her because you were billing her for 4 boxes and she only had 2. This has been going on for almost a year and I have wasted a ridiculous amount of time on the phone with your staff who said she would be credited and has not. We have been customers since the start of cablevision and even a Director for New12CT at one point. So you will be losing a whole family of loyal customers. Sad what has become of this company.

Optimum, I reached out to Optimun regarding a text message that I received on 4/21 and 4/23/25 “stating If I needed help with my past due balance a agent could be able to make it more affordable, I called the 888 number back and spoke to 1 representative and was told she would be able to reduce my bill by $50.00, (at the time I did not have the money to pay the remaining balance) so I received another text message on 4/23/25 about the same issue, I called back the 888 number and spoke with a Rep named Antionette, and she begins to tell me that text message that I received did not come from “Optimum” What?!!, Optimum is definitely playing Games with people, I ask to speak with a supervisor and I have Yet to receive a call Back!!! I’m so done with the over priced Cable service, I will be switching to someone else!!