Toby Keith’s I Love This Bar & Grill is a country-themed restaurant and entertainment concept associated with singer and songwriter Toby Keith. Customers commonly search for the Toby Keith’s corporate office, restaurant phone number, current locations, gift-card support, complaint contacts, careers, or help with a former location.
The present business does not operate like the former nationwide restaurant chain. The official Toby Keith’s website lists restaurants in Oklahoma City’s Bricktown district and Moore, Oklahoma, under Hal Smith Restaurants. A third branded venue operates separately inside WinStar World Casino and Resort in Thackerville, Oklahoma.
For the Bricktown or Moore restaurant, call the location directly or use the official Toby Keith’s contact form. Bricktown can be reached at 405-231-0254, and Moore can be reached at 405-799-0300. Gift-card customers can call 1-833-632-0867. For the separately operated WinStar location, call 866-946-7787.
On This Page
- Corporate office and operator information
- Current Toby Keith’s restaurant locations
- Phone numbers and contact routes
- How to file and escalate a complaint
- Gift cards, orders, and reservations
- Former nationwide locations
- Company and brand information
- Reviews and customer feedback
- Frequently asked questions
Toby Keith’s Corporate Office and Operator Information
There is not one publicly listed corporate office that handles every restaurant using the Toby Keith’s I Love This Bar & Grill name.
The current venues appear on two different operator systems:
Bricktown and Moore Restaurants
- Restaurant operator: Hal Smith Restaurants
- Operator location: Based in Norman, Oklahoma
- Official restaurant website: tobykeithsbar.com
- Official contact: Toby Keith’s Contact Form
- Gift-card helpdesk: 1-833-632-0867
- Operator website: Hal Smith Restaurants
The current Toby Keith’s and Hal Smith websites do not publish a street address as a general walk-in or complaint office. A previously reported Norman address continues to appear in third-party directories, but it should not be presented as the current mailing destination without confirmation from Hal Smith Restaurants.
The number 1-833-632-0867 is published specifically for gift-card assistance. It should not be described as a universal corporate switchboard.
WinStar Thackerville Restaurant
The Toby Keith’s restaurant inside WinStar World Casino and Resort is listed through Traditions Hospitality Group.
- Restaurant address: 777 Casino Avenue, Thackerville, OK 73459
- WinStar contact number: 866-946-7787
- Hospitality operator: Traditions Hospitality Group
- Traditions Norman office: 2460 Boardwalk Street, Norman, OK 73069
- Traditions Norman phone: 405-392-4550
- Traditions Thackerville office: 11073 Rogers Road, Thackerville, OK 73459
- Traditions Thackerville phone: 580-276-9523
- Official venue page: Toby Keith’s at WinStar
Traditions’ office numbers are operator contacts, not substitutes for the restaurant or WinStar guest-service number. Begin with the venue when the issue concerns a meal, reservation, event, employee interaction, or same-day visit.
Current Toby Keith’s I Love This Bar & Grill Locations
Current public restaurant and operator pages identify three Oklahoma venues:
| Location | Address and phone | Operator and official page |
|---|---|---|
| Bricktown | 310 Johnny Bench Drive Oklahoma City, OK 73104 405-231-0254 |
Hal Smith Restaurants Bricktown Location Page |
| Moore | 1199 South I-35 Service Road Moore, OK 73160 405-799-0300 |
Hal Smith Restaurants Moore Location Page |
| WinStar World Casino and Resort | 777 Casino Avenue Thackerville, OK 73459 866-946-7787 |
Traditions Hospitality Group WinStar Restaurant Page |
The Bricktown and Moore pages currently list hours of 11:00 a.m.–9:00 p.m. Sunday through Thursday and 11:00 a.m.–10:00 p.m. Friday and Saturday. Holiday, event, casino, weather, and private-function schedules can change. Call before making a long trip.
Toby Keith’s Phone Numbers and Contact Routes
Use the contact connected with the restaurant and issue:
| Issue | Recommended contact |
|---|---|
| Bricktown meal, service, receipt, lost property, or reservation | 405-231-0254 |
| Moore meal, service, receipt, lost property, or reservation | 405-799-0300 |
| Bricktown or Moore written feedback | Official Contact Form |
| Gift-card purchase or delivery help | 1-833-632-0867 |
| WinStar restaurant visit or venue question | 866-946-7787 |
| Traditions Hospitality operator matter | 405-392-4550 or 580-276-9523 |
| Bricktown or Moore employment | Official Toby Keith’s Careers |
| WinStar employment | Traditions WinStar Opportunities |
| Former national-chain location | Review the receipt, card, lease, or employment record to identify the former operator |
Does Toby Keith’s Have a Customer-Service Email?
The current Toby Keith’s website does not prominently publish a general customer-service email address. It directs customers to its online contact form and asks whether the feedback concerns a particular restaurant.
Using the form allows the company to route the message to the appropriate location. Do not include payment-card numbers, passwords, identification documents, or other sensitive information.
How to File and Escalate a Toby Keith’s Complaint
Restaurant problems are usually resolved most effectively by the location responsible for the transaction.
- Identify the restaurant and operator. Determine whether the issue involves Bricktown, Moore, WinStar, or a former nationwide-chain location.
- Contact the restaurant promptly. Food, service, delivery, lost-property, and receipt concerns are easier to investigate close to the date of the visit.
- Ask for the manager on duty. Provide the visit date, approximate time, table or order number, and requested resolution.
- Keep the receipt. Save the itemized receipt, payment record, online-order confirmation, photographs, and delivery-platform messages.
- Request a reference or manager name. Record who handled the complaint and any promised follow-up.
- Submit written feedback. Bricktown and Moore customers can use the official Toby Keith’s form when a telephone complaint remains unresolved.
- Escalate to the correct operator. Contact Hal Smith Restaurants for its locations or WinStar and Traditions Hospitality for the Thackerville venue.
- Review the promised resolution. Confirm that a refund, replacement, account credit, or gift-card adjustment was completed.
What to Include in a Restaurant Complaint
- Restaurant location
- Date and approximate time of the visit
- Order, check, reservation, or confirmation number
- Items involved
- Names or descriptions needed to identify the interaction
- A concise explanation of what occurred
- Previous contacts with the restaurant
- The specific resolution requested
Do not post a complete payment-card number, home address, private telephone number, medical information, or employee personal information in a public review.
Food-Safety or Allergy Concerns
Contact the restaurant immediately when the concern involves an undeclared allergen, possible foodborne illness, foreign material, or unsafe food handling. Preserve the receipt, packaging, remaining food, photographs, and a timeline of what was consumed.
Seek medical care when symptoms are serious. A restaurant complaint form is not a substitute for emergency care or a report to the appropriate local health department.
Delivery and Online-Order Problems
For a missing, late, incorrect, or damaged order, determine whether the purchase was placed directly with the restaurant or through a delivery platform.
Contact the restaurant about food preparation and missing menu items. Contact the delivery platform when the concern involves driver conduct, delivery tracking, platform credits, or a platform-controlled refund. Avoid requesting two refunds for the same transaction.
Gift Cards, Orders, Reservations, and Events
Gift Cards for Bricktown and Moore
The official Toby Keith’s and Hal Smith websites offer gift-card purchasing and balance-checking services. For gift-card purchase or delivery assistance, call 1-833-632-0867 or visit the Hal Smith Gift Card Page.
Before purchasing, confirm where the card can be redeemed. Gift cards connected with Hal Smith Restaurants should not automatically be assumed valid at the separately operated WinStar venue.
WinStar Gift Cards and Offers
Contact WinStar at 866-946-7787 about a WinStar-issued gift card, casino offer, dining credit, Club Passport benefit, hotel package, or venue-specific promotion.
Do not assume that a WinStar dining benefit can be used at Bricktown or Moore.
Old Toby Keith’s Gift Cards
A card sold by a former nationwide-chain location may have been issued by a different legal entity. Current restaurants may be unable to access the old operator’s gift-card records or balance.
Check the back of the card, purchase receipt, original email, and terms for the issuer’s name and contact information. Call the intended restaurant before traveling or placing an order.
Reservations and Private Dining
Call the restaurant directly for reservation availability, accessibility requests, large parties, private dining, catering questions, or event arrangements. Policies and minimums can differ by venue.
The Bricktown and Moore location pages provide their current private-dining routes. WinStar group events should be arranged through WinStar’s venue and event contacts.
Live Music and Entertainment
Performance times, age rules, seating availability, and cover policies can change. Verify the schedule with the specific restaurant rather than relying on an old social-media post or event listing.
Former Toby Keith’s Locations and the Old Nationwide Chain
Toby Keith’s I Love This Bar & Grill once expanded into numerous markets outside Oklahoma. Many of those restaurants closed during the 2010s, and additional casino locations later closed.
Former venues have included locations in or near:
- Las Vegas, Nevada
- Tulsa, Oklahoma
- Foxborough, Massachusetts
- Dallas and Houston, Texas
- Phoenix, Mesa, Peoria, and Tucson, Arizona
- Denver, Colorado
- Rosemont, Illinois
- Syracuse, New York
- Orlando, Florida
- Woodbridge, Virginia
- Folsom and Rancho Cucamonga, California
The present Bricktown, Moore, and WinStar contacts should not automatically be held responsible for a former restaurant’s gift card, lease, payroll record, refund, or transaction.
When pursuing a legacy issue:
- Identify the legal business name printed on the receipt, gift card, pay statement, or contract.
- Determine whether the restaurant was company-operated, franchised, licensed, or located inside a casino.
- Check whether the payment-card issuer offers a dispute process.
- Contact the former property owner or mall only for information it is permitted to provide.
- Avoid sending sensitive documents to addresses copied from old business directories.
About Toby Keith’s I Love This Bar & Grill
The restaurant concept began in Oklahoma in 2005 and was named after Toby Keith’s song “I Love This Bar.” The venues became known for country-themed interiors, music memorabilia, live entertainment, large bars, Southern-style food, burgers, barbecue, steaks, and the fried bologna sandwich associated with Keith.
The concept later expanded into a nationwide chain through operators and licensing arrangements. That expansion should be distinguished from the current Oklahoma restaurants.
Today:
- Hal Smith Restaurants presents the Bricktown and Moore restaurants on the official Toby Keith’s website.
- Traditions Hospitality Group lists the Toby Keith’s venue at WinStar World Casino and Resort.
- The official restaurant pages do not present one national corporate office for every past and present venue.
Restaurant customer service is also separate from Toby Keith music, merchandise, licensing, estate, foundation, or fan-club matters. Use the organization connected with the particular purchase or request.
Toby Keith’s Competitors and Related Corporate Office Pages
Customers researching Toby Keith’s may also find these restaurant, sports-bar, and entertainment-dining corporate office pages helpful:
- Hooters Corporate Office
- Twin Peaks Corporate Office
- Buffalo Wild Wings Corporate Office
- Dave & Buster’s Corporate Office
- Bubba Gump Shrimp Co. Corporate Office
- Texas Roadhouse Corporate Office
Toby Keith’s Reviews, Complaints, and Customer Feedback
Customer experiences can differ by location, operator, visit time, event schedule, menu selection, and ordering method.
When leaving a Toby Keith’s review below, consider including:
- The Bricktown, Moore, WinStar, or former location involved
- Whether the experience involved dining, takeout, delivery, entertainment, a gift card, or private event
- The date and approximate time of the visit
- Whether a manager was contacted
- How long the restaurant or operator took to respond
- Whether the concern was resolved
Do not post payment information, private contact details, reservation passwords, identifying medical information, or accusations against individual employees.
Frequently Asked Questions About Toby Keith’s
Is Toby Keith’s I Love This Bar & Grill still in business?
Yes. Current official pages identify restaurants in Bricktown, Moore, and at WinStar World Casino in Thackerville, Oklahoma. They are presented through two different operators.
How many Toby Keith’s restaurant locations remain open?
Three currently active Oklahoma venues can be verified through public operator pages: Bricktown, Moore, and WinStar Thackerville. The official Toby Keith’s website lists only Bricktown and Moore because the WinStar venue is presented separately.
Where is the Toby Keith’s corporate office?
The current restaurant website does not publish one universal corporate-office street address for all venues. Hal Smith Restaurants, which operates Bricktown and Moore, states that it is based in Norman, Oklahoma. The WinStar venue is associated with Traditions Hospitality Group.
What is the Toby Keith’s corporate phone number?
There is no single published customer-service number for every venue. Call Bricktown at 405-231-0254, Moore at 405-799-0300, or WinStar at 866-946-7787. The number 1-833-632-0867 is published for gift-card assistance.
How do I complain to Toby Keith’s?
Begin with the manager at the restaurant responsible for the transaction. Bricktown and Moore customers can then use the official Toby Keith’s contact form. WinStar customers should contact the casino venue and, when appropriate, Traditions Hospitality.
Does Toby Keith’s have a customer-service email address?
The current Toby Keith’s website does not prominently publish one general customer-service email address. It provides an online contact form that routes feedback according to the selected restaurant and issue.
Are all Toby Keith’s locations owned by the same company?
Current public websites indicate separate operating arrangements. Bricktown and Moore appear on the Hal Smith Restaurants system, while the WinStar venue appears on WinStar and Traditions Hospitality pages.
Can I use a Hal Smith gift card at the WinStar location?
Do not assume that gift cards are interchangeable between separately operated venues. Call the intended location and provide only the card type or issuer information needed to check acceptance.
Can I use an old Toby Keith’s gift card?
Acceptance depends on the company that issued the card. A card from a closed former nationwide-chain restaurant may not be connected with any current Oklahoma operator. Review the card terms and call before visiting.
Is the former Las Vegas Toby Keith’s restaurant open?
No. The former restaurant at Harrah’s Las Vegas closed and did not reopen. Old Las Vegas pages, telephone numbers, and promotions should not be treated as current.
Is the former Tulsa restaurant open?
No. The former Toby Keith’s venue at the Hard Rock Hotel and Casino Tulsa permanently closed in 2020.
How do I apply for a job at Toby Keith’s?
Use the official Toby Keith’s careers page for Bricktown and Moore positions. WinStar applicants should use the careers route provided by WinStar or Traditions Hospitality.
Does Toby Keith’s offer private dining or group events?
Bricktown and Moore provide private-dining information through their location pages. Contact WinStar separately for group dining or casino-resort events.
What are the current restaurant hours?
Bricktown and Moore currently publish hours of 11:00 a.m.–9:00 p.m. Sunday through Thursday and 11:00 a.m.–10:00 p.m. Friday and Saturday. Call WinStar or review its live venue page because casino restaurant hours can change.
CorporateOfficeHeadquarters.com is an independent information and review website. It is not affiliated with Toby Keith’s I Love This Bar & Grill, Hal Smith Restaurants, Traditions Hospitality Group, WinStar World Casino and Resort, or the Toby Keith estate.