Reach Verizon Corporate Office Headquarters HQ 

Verizon, Not told truth about phone pricing! I am 79 yrs old and have been a Verizon customer for 22 years. My current phone will not handle a SafePilot program for my insurance company, so I am having to change phones. The first 2 people I spoke with told me that (due to my longevity with the company) we could get Pixel 9 phones free…just pay the sales tax. They said they would be mailed to our local Verizon office where we could pick them up and pay for them there. Now, I have been billed $152 for 2 phones (tax plus some service charge I was never told about) I was even originally told I had to pay $99 for one of the phones, because they only had some higher gig available – not told this to begin with. And I had to sign some kind of finance agreement to get the phones. I also had to pay for them now. This is Not what I was told! I feel like I’ve been sucked into a bottomless pit of lies. The first lady I talked to said nothing about any of this (she was to call back when we were ready to receive the phones, but never called). I called and talked to “Milo” who also said the only payment we’d have to make was the sales tax, and that the phones could be paid for when we picked them up. Our connection was dropped, so I called back today, and the above is what I had to do. Not happy! I don’t mind making a decision when I’m told all the terms up front, but the “upgrade” charge and the finance agreement are horrible surprises. Your company has definitely become non-customer oriented.

Verizon, Very poor customer service. I have been doing business with Verizon for over 21 years. I went in and upgraded my mother’s cell phone this week. We were having issues transferring data from her old phone to the new phone. Went back to the store where the phone was purchased. The young lady who was assisting us did inform me that there is a $30.00 charge to transfer data. I told her I did not need her to touch the phone if she could just tell me how to do it I would do it myself. While she was trying to give me instructions, the manager walked over to her, and I guess he ask her what she was doing. I stated to him because we (my mother and I) had not paid for help we were asked to leave the store. I simply told him “It is a shame you can come in here and spend x-amout of money, but you can’t get help setting up your new phone”. He said, “have a good day”. I told him I will never do business with Verizon ever again. Once I have paid this phone off, I will be switching to a different phone carrier. Customer service goes a long way with me, and I do read reviews. I hope I did not get the young lady in trouble just for trying to help me out. I also know one customer will not hurt the business by far, but after 21 years this is ridiculous.

Verizon, Very poor customer service/antiquated customer support. Returned a faulty Gateway Box and discovered how poorly managed Verizon is and why doesn’t management fix the situation.

Verizon, Billed for iPad sent back. I’ve spent hours days on this billing issue!! The iPad in question has been sent back and Verizon is still charging me for🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

I visited a Verizon store in Houston for a “free upgrade,” which ended up costing $136. The staff member I dealt with, whose name was Tellisa (not sure of the spelling), was unprofessional, rude, and disrespectful. The customer service was appalling, and I suspect I was overcharged. After nearly two hours of frustration, I decided to return the new phone. When I asked for a manager, I was told he had just left, but they claimed to have spoken to him on the phone—another apparent lie. The next day, I returned to the store since they never answer their phone. I spoke to Augustin, the manager, who was equally dismissive and rude. He claimed to already know the whole situation, even though he hadn’t spoken to me directly. The assistant manager was allegedly in the back but never came out to address my concerns. This experience was highly disappointing. The staff seemed more focused on misleading customers than providing honest service. I will not return to this location, and I warn others to watch for hidden charges and poor customer service.