Verizon Corporate Office – Headquarters, Phone & Ownership 

Verizon, Customer service is a challenge. I recently called to try and lower my $4K annual bill. I spoke to a Representative named Monte in Texas, who was going to return a call to me in two days. This never happened! How long does it take to place a call to explain the current status ? I didn’t give up, and was lucky on another call to talk to a Representative named Helen. She returned a call to my cell phone, that I missed. This was my fault, and I wanted to apologize, I called again and spoke to Tanisha in Virginia. This woman was another Verizon treasure. Tanisha tried to help. First, she alerted Helen that I was calling. Next Tanisha tried to solve my rebate problem. In doing so, she was forwarded to SIX other people. I’m glad she was on the phone because nobody would ever believe how incompetent these people are, and how Tanisha was routed from bad to worse. Verizon has two Representatives, Helen and Tanisha, that they should be proud of. These two women were polite and Smart. .My call with Tanisha lasted over two hours. Poor showing on Verizon’s part!

Verizon, Fios fine but contacting Verizon awful. I changed my credit card and after, Much frustration finally got a person. I have two separate accounts. 42 minutes later was able to change credit card numbers. Never was able to link two together. What really drives me crazy is after getting a person they said thanks for being a Verizon customer for over 25 years!! Your automated system is difficult.

Verizon, I purchase a brand new Apple Watch from Apple and the latest iPhone17 Pro and switched to Verizon. The 2 new Apple devices do not pair together. The tech blew out all my data on my watch. I returned the watch to Apple, and now, Verizon is giving me the run around. I also has several issues with the data transfer. I knew I shouldn’t have switched. I was warned and didn’t listen.

Verizon flip/flops on service. I use my computer to communicate with my out of state family, several are deaf. I have “unlimited” usage, which basically is not true because after a certain amount of usage, it slow so far down one can’t even send a e-mail. In the past, I have called and added data when I am out of high speed data- -I called yesterday, taking up to Two Hours to get 10 more gigs, was told I could only get 5 gigs for a price of $35.00, and even then. Major event, Two Hours I was on the phone with Verizon, he couldn’t figure out how to add the data- never got it corrected. Just flat Horrid service and I Needed that data due to a family emergency going on. Nine years with Verizon, always received extra data, ten gigs, now a total waste of My time and no extra data- -wish I could charge them MY time dealing with this! Verizon does Not care about their customers at All, proven fact!

Verizon, After receiving a bill for an account I never opened and phones I never purchased, I contacted Verizon right away. Instead of help, I was sent in circles. Their upload system repeatedly errors out, two Verizon stores offered no assistance, and even after filing a police report, I still couldn’t get a clear answer. I was asked to provide proof of who I am, yet whoever opened the account and ordered the phones in my name apparently didn’t have to verify anything. The police even said this should be Verizon’s responsibility to investigate, since they have the account details, order information, and shipping address. To make matters worse, the address I’m supposed to send documents to changes depending on who I talk to. Nothing is consistent, and every department just passes the issue to someone else. I’ll be switching all of my Verizon services as soon as possible. This has been the most frustrating company I’ve ever dealt with when trying to resolve a serious problem.