Reach Out To Walmart Corporate Office Headquarters 

Walmart, Unbagged Delivery Order. My large delivery order arrived in my front porch with nothing bagged. What the heck?

Walmart, Scan & Go Experience Needs Improvement. I have been a loyal Walmart+ member for several years and have always appreciated the convenience of Scan & Go. As an elderly customer who travels 45 minutes to Walmart, I have relied on this feature for an easier shopping experience. However, my most recent visit left me feeling embarrassed and frustrated. After spending over three hours shopping and carefully bagging my items as I always do, I approached the designated Scan & Go checkout. A store associate stopped me and said I could not use the service unless my items were unbagged in the cart. I had never been told this before. When I asked for a manager, I was forced to wait, feeling humiliated as other customers watched the situation unfold. The manager eventually allowed me to proceed without unbagging my groceries, but the entire experience was unacceptable. If Walmart has changed its Scan & Go policies, there needs to be better communication: Notify Walmart+ members of any policy updates. Update Scan & Go instructions on the Walmart website. Provide clear shopping bags for easier verification at checkout Offer a dedicated register with a cashier for Walmart+ members. Install a scanning system similar to what Sam’s Club uses for efficiency. Scan & Go should be a seamless and convenient service, not a source of frustration and embarrassment. If these issues persist, I will have to reconsider my Walmart+ membership and shopping at Walmart altogether.

Walmart, no call back. On 11/18/24, I made a complaint about apple juice getting moldy and concern for my health after ingesting it. I was told that the store manager would call, hasn’t happened. Perhaps I should send the photos to the Health department?

Walmart, Delivery driver took my order. I placed an online grocery order to be delivered the following day. What I received was someone else’s order. I immediately contacted Walmart and was told to receive a refund I needed to take the incorrect order to Walmart if I wanted a refund. They refused my request. I have the delivery person’s name and the name of the person whose order I received. I am in my late 60’s and disabled and it’s physically impossible for me to take it back. They refused to come and pick it up and told me to keep it. Now they will not reimburse me. I’m out $82 and live on a fixed income. I can’t afford to pursue legal action. It’s terrible!!

TREATMENT OF CUSTOMERS! No need to say anything. Look at the picture – this is customer service?