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New roof, new house, new insurance, less than 1 1/2 yrs, $15,000…. Claim denied caused by water intrusion. Claims denied because Inspector, a real jerk and ignorant, thought the new roof, approved and inspected when I began with AAA was of poor quality. Can never claim any damage unless I replace the roof AGAIN. Well, good job to your claims department for keeping my money.

AAA Homeowner insurance is terrible, I was out of town for 2 days Thursday 1/23/25 and Friday 1/24/25 when I returned home on Saturday 1/25/25 at approximately 1p. When I returned It had a stink smell in my home, when I walked into my master bedroom the floor had water everywhere baseboard and furniture damage from the water. I filed a claim with AAA they informed me I that I had to have a plumber come out but they wouldn’t pay for the plumber. I hired a plumber, the plumber turned the water off to the bedroom and then called a restoration company. The restoration came on Tuesday 1/28/25 it was still water inside the wall and in the ceiling in the closet. AAA denied my claim stating it looked old on the wall. Yes, once the plumber turned the water the sheetwall dried on the outside from the heat in the house but inside the walls have mold and it’s making me sick I have a headache with chest conjestion. I have spoken with the adjuster Tiffany Tull several times throughout the day once they denied my claim on 1/31/25. Tiffany stated she would have her supervisor Jennifer Lewis call me after an hour I called Jennifer at 2:30p and I left a message. Jennifer never returned my call, I then called Tiffany again at 3:30p she stated Jennifer had left her office for today because she’s on mountain time now I have to be in my home until monday with the mold in my home. This is devastating this is the worst homeowner insurance a person could have I will speak to my attorney on Monday. AAA is the worst homeowner insurance company.

AAA, Cancelation. I am trying to establish as to why my account was canceled? When purchasing house and auto insurance in Sept. I was advised my daughter, who is included on the account, was to be removed because of ‘misconduct’ after numerous telephone calls. I was told it was excessive use – Where upon she visited the Simi Valley office and was informed she had used the service 4 times in the previous 18 months – I would not call this excessive. I wrote 3 letters requesting information as to why I was being canceled – did not receive a reply to any of the letters. This week I received a letter informing me I had been canceled – again no explanation as to why – I had just renewed my membership on Jan 17th after AAA had emailed me my renewal. At this time, I intend writing to the President of AAA as not only do I want an answer to my inquiry, but also their customer service is non-existent as you never receive a call back or a reply to correspondence.

AAA, After Waiting For AAA Roadside Assistance For 3 Hours I Just Received a Text “Updating” Me That The Driver “Should” Be Here Within Another 101 Minutes! I got a flat at approximately 2:00 pm this afternoon (01/23/25). 2:07 pm (O) Initial Call to renew membership and request assistance. I was told someone would be out within 1 hr and 15 mins. 3:22 pm (O) Received a text stating the driver is expected on scene within 15 mins. This is the last text received. 3:43 pm (O) I waited an extra 30 minutes before calling back and was on hold for some time before being asked if I wanted a callback when a cs rep became available. I agreed. 3:48 pm (I) call back, I received a callback and was told the service station and/or driver could not be reached but someone from AAA would reach back out to me within 10 mins. Never received 4:06 pm (O) I again called back and was again told all agents were busy and would I like a callback. I again accepted. 4:10 pm X. I had to use a restroom terribly and walked to my home which is about 2 miles away. My 2 adult sisters stayed with the vehicle. 4:11 pm (I) callback Not having a chance to speak with my sister yet I got a callback and spoke to a AAA rep who couldn’t reach the driver and/or service station. I was on hold with this rep for @5-10 mins before she came back on and said she was escalating the matter to a supervisor as the ticket appeared to be canceled in their system. I waited on hold another 10-15 mins only to get so frustrated I hung up. 4:11 pm (O) My one sister called AAA for a status and the AAA rep placed her on hold, come back on the line and said the driver still had 1-2 service calls ahead of me and she didn’t know when the driver would arrive. After waiting for 2 hours, and not having any idea when a driver was going to show up, my sister opted to cancel the service call at this point. She contacted another towing company who arrived within 35 minutes! 5:00 pm (Txt) Received a text update from AAA stating the driver is expected to reach my location in 101 minutes! What is going on!? I just attempted to contact AAA Corporate but the number listed on this site (407) 444-7000 just rang and rang. I am insisting on a refund and reimbursement for a rim because after 2 hours I had to move to a safer location and out of the way of traffic as it was getting dark. I will Never, Ever use AAA services again!

AAA, I’ve been a member for 28 years but haven’t used any services for two years. When I had a dead battery this morning, I called for a jump start and was told that they couldn’t help me for two days because our area was in an emergency situation. We haven’t had snow or ice foe several days but supervisor Jason said that because I was home and safe I wasn’t a priority. I don’t know if it’s just an Ohio Issue but when I’ve needed assistance in other states, I’ve always received help the same day. When my membership expires, I will not renew. Why pay for a service that’s not available except on their schedule. Just a waste of money!