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New roof, new house, new insurance, less than 1 1/2 yrs, $15,000…. Claim denied caused by water intrusion. Claims denied because Inspector, a real jerk and ignorant, thought the new roof, approved and inspected when I began with AAA was of poor quality. Can never claim any damage unless I replace the roof AGAIN. Well, good job to your claims department for keeping my money.

AAA, I’ve been a AAA Plus Member for four years and had no issues until November 2024, when my membership was canceled without notice due to a change in payment structure from monthly to annual premiums. I wasn’t informed of this change. After speaking with a representative, I made the required payment to reinstate my membership, but instead of restoring my Plus Membership, I was downgraded to Classic with a new membership number. When I called to resolve this, the representative couldn’t assist, so I was transferred to a supervisor named Blanca. Unfortunately, Blanca was unprofessional, rude, and dismissive. She placed me on multiple holds without explanation, and when she finally called back, she argued with me rather than resolving the issue. Her behavior was completely unacceptable and far below the standard of service I expect from AAA. This experience has left me deeply frustrated and considering canceling my membership altogether. I hope AAA addresses this issue to prevent similar experiences for other members. Sincerely, A Disappointed Member

AAA, Worst tow ever. We called a tow in 12/09 2:20pm tow truck arrived the next day 11:45 am after many false statements.

AAA Hudson Valley Travel agents No Help. Three attempts to call “my” AAA Local which is nearly 90 miles away which is so inconvenient. All three times I tried to make an appointment to ask questions and hopefully book a trip to Portugal, Spain and Morroco. And rent a car and find a guide. One call was never returned and the final agent loudly and gruffly said No-one Goes To Europe In January. Duh like I’m some kind of idiot. Needless to say I said little and hung up on her. Something I would never do. I was the Reservation Manager at the Hotel Pierre. I know service. I still need help But I no longer want to go to the Hudson Valley AAA Office as they are less than helpful My father was a proud member for 50 years and I’m a member for over 25 years. This can’t be the AAA I remember from the good ole days. Please advise.

AAA, Membership renewal. Good afternoon: I am hoping someone gets this that can and will help. I have been a member for years. When I went to renew a day early, it would not allow me saying I was late which I was not. So, I just applied for a new membership, so I did not have to call to go back and forth. So, I signed up and paid but No information was sent about my membership. I contacted your company several times for help with this only to get standard form letters, email and texts that did not address the issues. I requested help on the many emails only get many form responses than asking me to send copies of the emails to who was sending them? I requested many times to talk to a rep for our area and company, but they would never give me any information. Totally ignored that request. In every email they acted like they were unaware of my memberships until again I request information to contact our area rep Again no response to that request. They made some comment on new member must give permission for Auto Paid which I am not a new member and I went through your Corp office years ago to get that corrected. But they sent an email saying they are canceling. Scary how they treat a long-term member but even new members being treated this badly so wrong. Is there anyone there that can help me please?Thank You