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AutoNation, Unresponsive & disregardful to the customer. I wrote a review about 5 weeks ago and it seems to have been taken down. In December 2024 I took my vehicle to AutoNation Henderson and we are now here at April 15, 2025 and I still do not have my vehicle back. They have left me without a vehicle with no regard on how I will get to work or take care of my personal day to day life. I have also requested a phone call from corporate with those requests also being ignored! I would not recommend anyone to purchase from this company!

AutoNation, Do not trust this company! Here is the chronological timeline of events: 1. Vehicle Purchase: On 3/5/2025, I purchased a 2011 Jeep Wrangler Unlimited Sport 3.8L 6 CYL GAS EGT Natuarally Aspirated, from AutoNation Ford Katy. I was assured that the vehicle had been inspected and acceptable but I told them that I would still be having my mechanic look at it as they have been trusted by us for almost 15 years. 2. Mechanic’s Concerns: Shortly after the purchase, I took the vehicle to my trusted mechanic, who identified several serious issues, including: The Oil Pan Gasket And Or Rear Main Seal, Leaking,Thermostat,Housing And Lower Radiator Hose Seeping, Excessive Surface Rust In The Undercarriage, Past Due For All Fluid Services And Tune Up. Based on these findings, my mechanic advised me against keeping the vehicle due to its many major issues. 3. Attempted Vehicle Return: Upon learning about these issues, I returned to the dealership and requested to return the vehicle. They tried to get me to keep the vehicle so I asked for a bumper-to-bumper warranty to cover the vehicle while I was paying the loan. I was then told that the manager said no. So, I said “OK, here’s the keys, please hand me back the list as I will be putting it in my Google review, along with the VIN etc.”

4. Bumper-to-Bumper Warranty Granted: Following my statement about the Google review, the dealership took action. After approximately one hour, I was informed that a 3-year bumper-to-bumper warranty already existed as we had signed for it when we bought it. So, knowing that the vehicle was covered and I could get these issues handled I left. 5. Additional Issues Discovered: After leaving the dealership with the vehicle, I later discovered the following additional issues: The coolant system was almost completely dry. The power steering fluid container had a hole, causing it to be empty. The brakes failed 3 times. The 3rd time forced me to rely on the parking brake to avoid an accident.

6. Returning the Vehicle for Repairs: I returned the vehicle to the dealership for repairs on 3/11/2025. I was provided with a loaner vehicle, but I was informed that repairs could not begin because the warranty had not yet been fully set up.

7. Ongoing Delays: A week has now passed, and the warranty is still not activated. The dealership has not yet inspected the vehicle, and no repairs have been initiated. This delay is unacceptable, given the urgency and severity of the issues. I have been calling and calling and I have reached out to the corporate office Monday and it has not been 3 days and no response.

AutoNation, Purchased a vehicle and found out later it was involved in a $120k accident settlement. I wasn’t made aware of. And has mechanical issues AutoNation won’t address.

AutoNation Collision Bellevue, WA. I bought my car from AutoNation Ford in Bellevue, WA. It had some scratches on it so they told me to take it to RestoreFX and they will buff scratches out. An employee damaged my car. So I brought my car in to be repaired Apr. 2024. Was told it would take 30 days. 87 days later I am told I can pick up my car, and bring back when additional parts arrive. Aug. 2024 I drop off my car again. Sept. 2024 I find out that AutoNation Collision doesn’t know how to fix my car and to pick it up. I also find out that the wiring from body to door has been cut and altered. AutoNation Collision refuses to fix and threaten to call the authorities if I don’t leave their property.

AutoNation, Poor and Unprofessional Customer Service. I am writing to express my dissatisfaction with the level of service I received today at your AutoNation Mesa in relation to an appointment I had for an alignment. I drove from Blythe, California for the appointment, and was told by your team that the alignment would take approximately two hours to complete. However, after waiting for two and a half hours, I checked in with the service department only to be informed by the Service Advisor, Travis, that they had just begun working on my truck. At this point, I was already frustrated by the lack of timely communication and the delay, which resulted in a poor customer service experience.

I requested to speak with a manager and was able to speak with the Service Director, Barry Miller. I explained the situation and asked for some feedback on how the situation would be resolved. To my surprise, his response was dismissive, stating, “I don’t have to tell you anything.” When I inquired about his superior, he claimed that he had no boss and was the boss himself. This was deeply concerning and unacceptable behavior from someone in a leadership position. In an attempt to escalate the matter, I later spoke with the Manager of AutoNation, who questioned why I was traveling to Mesa when there are closer AutoNation locations. While I appreciate his response, I found it puzzling that when I purchased my truck for $70,000, no one questioned “why” I chose that location. I trust that you take customer satisfaction seriously and will address both the poor communication and lack of professionalism I encountered today. I would appreciate it if you could inform me of the steps you will take to ensure that this situation is rectified and that no other customers experience the same treatment. Thank you for your attention to this matter. I look forward to your response.