AutoNation Corporate Office Headquarters 

Two Autonation Dealers in PBC (One Build and Price worked very well; One very bad). I’m ordering my fourth BMW in four years from the first dealership; the other, in more than a month of having received my request for quote for a 2025 Corvette, has yet to provide one to me. I contacted the salesman at the dealer, I had GM forward the request for quote to, and that I ordered and bought a 2019 Corvette from. Subsequently I exchanged emails and calls with him, and after a month I’ve gotten nothing from him. I finally called GM and waited quite some time while the agent called the Greenacres dealer, and that barely prompted them. I consider this a great indication of a major problem!! What does this say about GM’s operations and about Autonation dealers?

AutoNation, I Was sold a car that had not passed inspection. On June 12, 2024 I bought a 2013 Fiat 500 Abarth from AutoNationUSA in Austin, Texas. The dealership told me they would send my license plates through the mail. On August 11, 2024, my paper plates expired. I tried calling the dealership to no avail. When I attempted to get another paper plate, I was told that DMV could not issue one since the vehicle had not passed inspection before the sale. I got the car inspected and got new paper plates. But DMV said that Auto Nation still had not Registered the car in my name. I called Corporate Headquarters expecting some relief. Instead, I got another run around about how sincerely they cared for their customers, and they would look into it. Two weeks later, I am still waiting to hear from anyone. Meanwhile, I am out the cost of inspection and the cost by DMV of issuing another temporary license.

AutoNation, SUV repair issue. I purchased an extended warrranty on my suv. My vehicle has been sitting at AutoNation Ford Memphis for over 3 mos! Just keep exchanging loaner cars. Claiming that they have been sold or too much mileage. I don’t know what’s going on in the service department, but I need my vehicle fixed! The last loaner is just giving me the blues!! The electric Mustang Mach e. Just throw the whole vehicle away! !t’s more harm than good! Definitely not worth the hassle! Just a nice frame! Can’t hardly find a decent charging station! I need someone from corporate to email me as soon as possible regarding this issue!

Failed to include rear differential in warranty claim!

Although AutoNation Ford in Katy, TX repaired my F150 transmission under warranty they did not repair the rear differential that was also presenting issues, as documented by Service Advisor and mechanic. This oversight is unacceptable, resulting in over $3,000 in potential costs to myself. The truck remains at AutoNation Ford in Katy, TX due to safety concerns.

In Oct 23 I bought a 2010 Jeep Liberty. As of Jan 8th I had not received my metal tags or inspecation sticker. I called on Jan 8 an was told that they were in the mail, standard answer like check in the mail. Since I hadn’t received them by Jan 17; I called again as I had been stopped by Local Law Enforcement as my temporary tags had expired. Again, I was told that they are processing them, i.e. basically it’s in the mail. This delaying tactic should have been an embarassment to your company. I could not recommend your company to anyone because of this. By the way, the only person at your San Antonio location that gave me a real answer was Oscar Montesdeoca Palacios. Someone should be held accountable by your GM.