Conns Corporate Office in the United States is located in The Woodlands, Texas. Below are details about Conn’s including their address, contact numbers, and an overview of the company.
How To Contact Conn’s HomePlus Corporate Office Headquarters
Conns Headquarters Corporate Office: Overview
Conn’s Corporate Office Address: 2445 Technology Forest Blvd, The Woodlands, TX 77381, USA
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Conns, Took 11 days to process a payoff. I originally purchased my furniture at BadCock Furniture, LLC in June 2024. Shortly after I purchased my furniture they went out of business. At the time of my transaction, I took the sales representative assured me that I wouldn’t be penalized if I paid my account off early. Nevertheless, Conns Corporation is charging me all the interest that was not to be charged and penalizing me because it took them 11 days to process my payoff plus, I gave them a payment for the month of May because they were sitting on my payoff. I am going to contact the Texas BBB and also going to contact a Texas news station to report their ill legal business practices and wanting to charge me 35% interest. I have an excellent credit history and paid the payment on time each month.
D B
Response from Corporate Office Headquarters
To resolve this issue fairly, I respectfully request the following: Immediate Interest Reversal: Adjust my account to remove the additional interest charges that accrued due to Conn’s delay in processing the payoff. The delay was on your end, and I should not be penalized for that. Refund or Credit for Extra Payment: I ask for a refund or account credit for the additional May payment, which was only necessary because my payoff was not processed in a timely manner. Written Confirmation: Provide a detailed breakdown showing how the final payoff was calculated and how the extra interest and payment were applied. Credit Reporting Protection: Ensure no negative information is reported to credit bureaus as a result of this processing delay. If Conn’s is unable or unwilling to resolve this matter directly, I will escalate the issue by: Filing a formal complaint with the Texas Better Business Bureau (BBB) Submitting a complaint to the Consumer Financial Protection Bureau (CFPB)
Contacting a Texas consumer investigative news outlet to report what I believe are unfair lending practices. I remain open to resolving this matter amicably but expect a fair and timely resolution that reflects my history of on-time payments and full payoff intent.
Conns Disappointing Call Issue
May 16, 2025
Conns, Unwanted Calls from Conn’s. A number kept calling my cell phone for a week, and when I looked it up, it turned out to be from Conn’s/debt collection. The first customer service rep I spoke with told me to “just answer the phone”—but I have no business with Conn’s! I also tried calling corporate, but their numbers weren’t working. When I called customer service again, I spoke with Rose, who was more helpful. She looked into it and found that my number was in their system, but she couldn’t explain why—which is concerning. She said she removed it, and I hope that’s the end of it. If I receive any more calls, I will be filing complaints with the FTC, FCC, and about Do Not Call list violations. I don’t appreciate unsolicited calls or having my privacy disrupted. I’m thankful I’ve never done business with Conn’s—now I definitely won’t.
L P
Conns Installation Issue
October 2, 2024
Conns, trying to get my installation fee return. I bought a 75 inch TV, only thing I was told was to purchase a mount for the TV, which I did I kept calling for them to set up an appointment finally it was done they came out to install the TV. The mount was off and they couldn’t install the TV which it had already set on the floor for day my dad went an bought the mount I needed and put the TV up himself I have been calling Conns to return the $349.07 for the installation all I hear is Justin is the only that can make the adjustment he will call you back. I was told that twice I still have not heard from anyone.
T B
Conns Terrible Customer Service
September 3, 2024
Conns, Your Customer Service is truly the worst I have encountered. Conns representatives arbitrarily change delivery dates without notification of doing so. Nobody contacted me to confirm delivery and they decided to just change the delivery date. Nobody will help a customer I paid for the product in full online.
F J S S
Conns Interest Payment
December 13, 2022
Hi bought a mattress set on credit two years ago and paid it out within a year yesterday today I got a text saying that I had an interest payment of $700 and some dollars apparently they said I missed the last payment which was $157. I asked why wasn’t I contacted by mail. I paid in advance they didn’t contact me but they could attach, the interest on I called to ask if they could work with me as far as getting some of that interest reduced because you can see I was making payments in advance in good faith. I was a good customer and all they could tell me was, they couldn’t help me. I am on a fixed income because I’m retired. I’m barely making ends meet, but I pay my bills on time.
