Reach Out To Firestone Corporate Office – Review and Complaints 

Firestone, Tire Installation. I had an 8:00 appointment to have 4 tires installed on my work van. I arrived prior to 8:00 and was told it would be a couple of hours. My van was taken into the bay at 9:00 and at 10:30 this morning, my van is still sitting in the bay and no tires have been installed! Why make an appointment to have the customer wait for long times? This was a total waste of my time to sit here and wait on my van that I had work to do today and half of the morning is gone and there’s no way installing 4 tires should take over 2 hours to do. I’m a mobile mechanic and this has caused me business. As I walked around to where the bay is and the guys are just shooting the breeze and keeping customers waiting for unusual amounts of time!! Ridiculous!! I had an appointment on Monday morning at 8:00 and when I arrived they couldn’t find my other 2 tires. The guy was in a mood that morning and relayed it to the customers and that Should Never Happen!! I came back and talked to the manager and the manager found the other 2 tires and told them that they don’t look for anything. Then my appointment was rescheduled to today, Thursday, 5 June at 8:00 and now it’s almost 11:00 and my van still isn’t ready. This is totally unacceptable!!!

Firestone, My car was worse after. I came in for an alignment- after an hour+ of waiting, I drove off the lot and it was worse! The steering wheel was not aligned and way to the right to make the car go straight. The crash assist light began to malfunction. This was no issue before the alignment. Came back to Firestone waited for 2 hours and my car is still not even looked at! Still waiting! I will never come back!

Firestone, Disappointed with Recent Service. I recently had spark plugs, struts, and shocks replaced at the Firestone in Brookfield, CT—or at least, that’s what I was told. I’ve used this location in the past and initially had good experiences, especially when I was closely monitoring the work being done. Over time, I began to trust the team and waited in the lounge instead of observing the service. Unfortunately, this most recent visit left me disappointed. Despite the repairs, my vehicle isn’t running any better, and the ride quality has actually worsened. This raises concerns about whether the parts were truly replaced or if low-quality components were used. When I brought this up to the manager, I was told that something else might be causing the issue and was quoted another $200+ for diagnostic work—despite the fact that I had already paid for diagnostics before the service. While the 6-month interest-free offer on their credit card is appealing, I can no longer recommend or trust Firestone based on this experience.

Firestone, Nightmare at Firestone store because incompetent employees. I don’t recommend any one bringing their vehicle to do any type of work at this particular store on South Cooper in Arlington Texas I brought my car in for a change of spark plugs and they said I had to pay an extra $130 for a diagnostic even though I had just asked for a spark plug replacement the service advisor said that it would take about three hours so they would call me when my car was ready it was 10:30 am I knew they close the store at 7 pm so I didn’t hear anything from Firestone by 6:pm I called and the store was already closed I had to miss work because I didn’t have a vehicle to go to work and I’m not getting pay for memorial day either for not making it to work after the holiday so Tuesday I called Firestone and the manager said to go pick up my car that it was ready I got to the store only to find out nothing was done to my car at all , at this point I was extremely upset and with out any one to take my complaint to . So please do not take your car to Firestone complete auto care, because they don’t care at all.

Firestone, Good morning JR, As you are aware, I brought my 2004 Chevy Avalanche into Firestone, store #644358, on 5/10/2025 for a smoke test and full diagnostic workup for a evap engine code error. An error that causes the truck to rough idle, hesitate/shake during acceleration and causes the gas pump to literally stop when attempting to pump gas into the gas tank, which literally takes 20 minutes to fill up due to this issue. The store manager, Andrew, took in the vehicle and informed he knew exactly what the issue was but would run the smoke test to confirm and due the full vehicle inspection. He informed that after the smoke test, they could see leaks and upon them removing the vapor canister it literally fell apart and he said that pellets where throughout the evap system and needed to be blown out and that I also needed a new gas cap. I picked my vehicle up, Andrew stated he was 100% sure the issues were fixed, I paid $560, got my vehicle on the road, same idling issues, same acceleration issue and same gas pump issue. I returned the vehicle, Andrew insisted the vehicle needed to be retested as pellets must be further/deeper into the evap system, assured he would get it fixed this time and promised to have it back to me on Saturday 5/17 and would update me. He also stated he would have his master tech drop the gas tank so that they could further test and blowout pellets. Saturday passed, no call from Andrew, no one answered the phone when I called multiple times and I did not get my vehicle back. Sunday, 5/18, I went back to the shop, Jarrod informed me the work was not completed, the gas tank wasn’t dropped because the Master Tech was not in on Sunday and they would do it on Monday. I informed him I had no vehicle to get to work, he informed me there was nothing he could do but told me to come back on Monday and request a rental car, which Andrew Never offered since my vehicle was not repaired correctly. I picked up the vehicle from Enterprise on Monday evening due to my vehicle still not being completed. I returned the rental vehicle Wednesday evening, otherwise I would be charged for the vehicle, no calls from Jarrod or Andrew regarding the status of my vehicle. I had called Jarrod prior to dropping of the rental car and he informed me, they had done all they could, including replacing the Purge vlv/solenoid at “no cost” which I had told them had already been replaced prior to me bringing my vehicle to Firestone. Jarrod informed me he wasn’t sure if removing the tank and everything else had resolved the problem as they did not get a chance to retest or drive the vehicle. Something in my gut told me to talk to the Master Tech as I proceeded to leave with my vehicle. I spoke with Winston and he informed me that they Did Not drop the gas tank and the only thing he did was a smoke test and installing the new purge vlv/solenoid. This is a major problem and concern as your manager and Jarrod have now lied about work they did not complete which causes me to doubt even the work that’s in the invoice. I drove my vehicle home with the same exact issues as before. I stopped to put gas in my vehicle and could not pump gas into the take without the pump almost immediately stopping, which is now worse than it was before. To say that I’m outraged and angry right now would be an understatement. This entire process has been unprofessional as I could not get anyone to call me back with a status on my vehicle. Every time I called to speak to Andrew he was either out the building, at lunch, at the bank, had just gone home, etc, etc. Also, from the pics below, you can Clearly see this is not a new gas cap, although I’ve been charged for one. I want a full refund of my money, so that I can go get my vehicle fixed by a shop that is competent and honest. I’m waiting on a call back from one of the local news consumer groups.