Reach Out To Firestone Corporate Office – Review and Complaints 

Firestone, Damage to my car. I initially came to Firestone to get a new tire and an oil change, I was told I also needed a new rim and that they do not sell rims so I went online and ordered the rim. Once I got the rim I took my car back to Firestone so that they could put my new tire on the rim. Less 4 days later my oil light came on showing that my oil was low and I park in a reserve parking space and it is filled with oil. Today I went back to Firestone because my oil is leaking and is low after only two weeks of getting an oil change mind you I have never had any problems with my car and when the salesman raised my hood a part of my car was ripped off and just laying in my car. One of the mechanics (an older male told a younger male) that I was back and they both laughed, I’m not sure what the problem is but I had a BMW to get destroyed in a fire years ago so I was reluctant to go back to Firestone but against my better judgement I did. I would like for my car to be repaired properly and for the issues with the mechanic addressed, this happened at the Park and Mt. Moriah Location thank you in advance.

Firestone, I’m writing this e-mail because the way you are misleading your customers. I started with your website we were told that we had established an appointment for Wednesday with the store at 10135 Bloomingdale Ave Tampa, Fl after we called the store and told there was 4 or 5 cars that had appointments at the same time. So I asked how this could be, and was told that their system does not show appointments made online. So then they made an appointment for Sunday at 12pm.When I showed up at noon they told me that they would not be able to align my truck. I would like an answer,how all the time and trouble my wife and I will compensated for the incompetent of your Company and store? As of now we will not use your services in the future.

Firestone Misdiagnosed Rack and Pinion being defective.

2222 Clearview Pkwy Metairie, LA 70001-2437. 10/23/24. Tires rotated and balanced. : Note: Alignment was not preformed because of “excessive play” in Rack and Pinion according to Firestone . Estimate to replace Rack and Pinion $955.05. On 28 Oct 2024 At the Firestone store with truck on lift and viewing the Rack and Pinion, with Chase , a Firestone mechanic and he said: “ movement on the (passenger side ) inner tie rod” , and can see visible fluid and a little darkness on boot indicating power steering fluid is leaking into boot , which means you have a bad seal in your rack and you cannot do just the seals. That is why the right side (passenger side ) has movement and this side ( drivers’ side ) does not. It is nice and tight and clean. Leak is causing right side tie rod to go bad. 10 Dec 24. Rack and Pinion replaced at “ Auto Care Service of Metairie” At a cost of $836.33.. The mechanic told me that there was nothing wrong with the Rack and Pinion. 12 Dec 24 Rack and Pinion inspected at home. As I removed the right side boot, I anticipated a plethora of fluid to emerge. There was no fluid leaking from the boot. The inner tie rod was in pristine condition. Still had grease and no movement.. It was evident that Firestone had Misdiagnosed the Rack and Pinion being defective. Did not require replacement. 13 Dec 24 I talked to the Shop Manager “Mike” that he misdiagnosed, i,e., “Rack and Pinion needed to be replaced because the inner tie rod was bad caused by leaking seals.”Repair was not required. I informed Mike that I was not mad or upset . All I wanted was an apology. He refused to apologize. He said he did not misdiagnose. I asked Mike to explain to me how he did not misdiagnose and he said “ this discussion is over with.” He turn his back on me and walked away. He was rude and unprofessional. I will bring my business elsewhere.

I recently visited your location at 5505 S Cooper in Arlington, TX, to have a radiator flush and new coolant for my 1994 Lincoln Town Car. When I arrived, I was informed that the machine they use would not fit my car. They then mentioned they could perform the service another way, provided the radiator wasn’t too rusty.

After the service was completed, I checked the radiator upon returning home and found the water to be brown and slimy. I had paid $213.25 for this service and was extremely disappointed with the results. I returned to the location when the manager was available to address the issue. The employee who initially assisted me denied ever stating that the machine wouldn’t fit my car. The manager suggested there might be a leak, so I paid an additional $94.53 for a block test, which confirmed there was no leak. My experience with your customer service was terrible, as was the quality of work performed. Over the years, I have spent thousands of dollars at Firestone, but this experience has completely eroded my trust in your company. However, after this ordeal, I am done with Firestone.

Firestone failed to find my brake problems. Had brakes vibrating & noise on turning. Tech had car on lift, spinning wheel. I told him to lower the car and get someone on the driver seat to actuate the brakes to create sound. They replaced both front shocks & strut assys…sway bar and stabilizer bar.. Same Problem. came back next day..replaced brake rotor on pass aside One Only..and used the old brake shoes. Said rotor was warped….No Fix. Drove to Toyota and replaced both rotors and shoes …reimbursed by Firestione…..Still some vibration… and Toyota found the pass side rim was warped and Firestione had put in on the drivers side, and also the pass side wheel bearing & hub was severely damaged and a new rim was needed. Now my car runs like new and is safer. Firestone failed to find the problem in spite of the high cost which as doubled but done right at Toyota. My attorney told me to wrote to Firestone first to see what Firestone offers for compensation. I have all invoices if you need them.