Reach Out To Firestone Corporate Office – Review and Complaints 

Firestone, Damage to my car. I initially came to Firestone to get a new tire and an oil change, I was told I also needed a new rim and that they do not sell rims so I went online and ordered the rim. Once I got the rim I took my car back to Firestone so that they could put my new tire on the rim. Less 4 days later my oil light came on showing that my oil was low and I park in a reserve parking space and it is filled with oil. Today I went back to Firestone because my oil is leaking and is low after only two weeks of getting an oil change mind you I have never had any problems with my car and when the salesman raised my hood a part of my car was ripped off and just laying in my car. One of the mechanics (an older male told a younger male) that I was back and they both laughed, I’m not sure what the problem is but I had a BMW to get destroyed in a fire years ago so I was reluctant to go back to Firestone but against my better judgement I did. I would like for my car to be repaired properly and for the issues with the mechanic addressed, this happened at the Park and Mt. Moriah Location thank you in advance.

Firestone shop 21237 Rosedale MD. I already dropped off used oil to this shop a couple of times before for recycling but today, they refused to take my used oil and said that they don’t do that anymore. I thought that any shop, even AutoZone, are supposed to not refuse taking used oil. please make sure that this shop is doing what they are supposed to be doing.

Firestone, Great service + Dominic is so knowledgable & polite! however, your survey site is a scam! Can’t even start it.

Firestone, Poor. Took my 2011 Chevy Malibu into your Reed Road Auto Care center this morning for tires. This vehicle is in my name but driven by my son. We dropped the vehicle off to look at 2 tires that were bad, one has leak and the other had a bulge on interior side of the tire. I did not get a call from the center and at 2:19 I called and asked what was going on with the car and why no call. I was told by the phone rep the manager Robert Brown order 4 new tires without my approval. They said the drop off envelope was authorization to purchase tires. I asked how he come up with these tires he ordered and how he arbitrary made the decision on the cost without my approval. The invoice was to be $800.00 on a car that probably has six months of life left and will need to be sold for small amount. Again, why is he deterring what I was going pay for tires. I talked to young girl on the phone and she put me in a lesser expensive tire. She didn’t tell that they had to be ordered. We drove over there at 6:00 pm to get the car because when I called at 5:45 no picked up the phone. I let the phone ring for 2 minutes and 30 seconds before a pronounced message stated no one is available to take and could not leave a message. When we got over there and was told the tires were not replaced. The rep at night was very nice and asked me what I wanted to do. I decided to leave the vehicle there to finish the tire replacement. Here is the problem- no call, store manager making financial decisions on my behalf with pre-authorization and poor over service. I will be placing this on my community web site, Google reviews and file a complaint with BBB, who knows how many people he pulled this on.

Firestone, Tires and Alignment. Tuesday, Nov 26, I called my local Firestone Store #18201, 600 Chapel Hill Mall, Akron, OH 44310-4301 to schedule an appointment for two front tires and an alignment. I spoke with a female (don’t recall name). An appointment was set for the following Friday, Nov 29, at 10:00 AM. In deciding if I would drop it off and get picked up or would just wait for it, I asked how long it might take and was told about an hour and a half. The tires I asked for were Firestone all weather tires for $109.99 each and a regular front end alignment. A short while after making the appointment the same female called me and said they only had one of the tires I asked for. She offered some other similar tire referencing some “H” number that they had two of. I asked if the price would be the same and she said yes. When I arrived Friday for my appointment a few minutes before 10:00 I was checked in and again asked if it would be about an hour and a half and was told that’s what they’ll aim for. He asked if I was getting picked up or waiting for it. I chose to wait since it wouldn’t be very long. Just over 45 minutes later (about 10:45) my car was finally taken back for its work. At about 12:25 they called my home and said my car was done. I was called up to the counter a couple minutes later to check out with a different person from the one that checked me in. I repeated I was there for two front tires and an alignment and asked how it went. I was told they didn’t do an alignment. Not very happy, I asked how much longer that was going to take. He said about 20 minutes once my car was taken back again. I also asked about the military discount. I was told if I got the lifetime alignment with a $40 black Friday discount, it would be more than the 10% military discount. Whatever, let’s just get this done. Once the alignment was done I was called back up to check out with the same person that tried to check me out earlier. While going over the work I learned that they had put on different tires than I asked for and price matched them to another tire I did not ask for. As I explained how I chose the tires from the web site and what work was supposed to be done the clerk brought up the web site and the tires I asked for weren’t even listed any more. So instead of a pair of Firestone all weather $109.99 tires I got a pair of Bridgestone Taranza $188 tires somehow priced matched down to $127 tires which weren’t what I asked for.

Meanwhile, the person checking me out is feeling awkward and not wanting to throw his coworkers under the bus for not making notes and doing their jobs very well. And throughout the entire appointment nothing about any of it was ever discussed with me. This all came out after the fact and what was I supposed to do? Tell them put my old tires back on and undo the alignment?