Reach Out To Firestone Corporate Office – Review and Complaints 

Firestone, Damage to my car. I initially came to Firestone to get a new tire and an oil change, I was told I also needed a new rim and that they do not sell rims so I went online and ordered the rim. Once I got the rim I took my car back to Firestone so that they could put my new tire on the rim. Less 4 days later my oil light came on showing that my oil was low and I park in a reserve parking space and it is filled with oil. Today I went back to Firestone because my oil is leaking and is low after only two weeks of getting an oil change mind you I have never had any problems with my car and when the salesman raised my hood a part of my car was ripped off and just laying in my car. One of the mechanics (an older male told a younger male) that I was back and they both laughed, I’m not sure what the problem is but I had a BMW to get destroyed in a fire years ago so I was reluctant to go back to Firestone but against my better judgement I did. I would like for my car to be repaired properly and for the issues with the mechanic addressed, this happened at the Park and Mt. Moriah Location thank you in advance.

Firestone, I was decived by your store manager in Marlton, NJ and charged double what I expected to pay for my tires. I had spoken to Rob the store manager at your Marlton, NJ store. I asked him to order two Sure Drive All Season tries for my 2006 Kia Sportage automobile. The tires should have cost $79.99 each. I was not there to deal with Rob personally, because the tires were for a car my daughter was driving. She dropped the car off and apparently insulted and accused her of being a half hour late for her appointment which she was not but was standing in the waiting room waiting for the other salesperson, Chris, to wait on her. When the tires were installed and we paid for them the cost of the tires that were put on this car was $134.99 each. When I called Rob back I told him that I had asked him to order the Sure Drive tires @ $79.99 and my bill was over $350 for two tires and installation. When I questioned him about this he told me that he could not get the tires I wanted and he had told me that. He definitely, had not. (If he had I would have told him not to order the tires because I would not have put $135 tires on an 18-year-old car. I was just looking to get by for a short time.) I am very disappointed with this experience and would like to have the amount of money that I was overcharged refunded to me. (Unfortunately, I am sure I cannot return the tires since they are on the car and have been driven one.)

So, because my daughter was mistreated at the store and the fact that I was overcharged by almost 70% this goes down as a very Bad experience.

Firestone, Don’t trust Firestone dealers !!! They refuse to even give me a reciept for $1,364.41 I even used my Firestone credit card !! Still the Firestone tire center refused to had me Or email me my reciept !!! The tire store is Kennwick, Wash. 17665 N. Columbia CTR Blvd 1-(509) 619-7491 OR 509 783-0657. Don’t trust any of them!!! Shame on them..I paid $1,364.41 and I want my reciept !!! DAM !!!! Get it to me. What is going on?!!!

Firestone, would not rotate my tires even I purchase then there I been doing business there since 2020 never will I go back to any Firestone. Worst place I have ever since this new crew has been hired the other crew was the best Been doing business there since 2020 never will I go to any Firestone place ever again Good Year closer better people to wait on a person not like those at Firestone. The old ones should be back there were the Best.

Firestone, Charged for parts didn’t get. Ordered tires,shocks,alignment. Charged for new stems not installed. Returned to advise. Told by the manager if old stems hard to remove they leave them because the new ones might leak. Really. Long time customer very disappointed.