Reach Gentle Dental Corporate Office Headquarters 

Gentle Dental, Long-Time Patient Treated Poorly by Rude Receptionist. I’ve been a loyal patient at Gentle Dental for over 12 years. In November 2024, I scheduled a dental appointment for 2:30 PM on May 6, 2025. A few days before the appointment, I received a text message from your office stating the new time was 1:30 PM, with no request to confirm—only instructions to call if the new time didn’t work. I arrived at 1:15 PM and checked in. The receptionist, a young woman with a noticeably dismissive attitude, told me I would have to wait until 2:30 PM. When I explained the time change and tried to show her the text, she said she didn’t care and insisted the original time stood. I informed her I had made other arrangements and could not wait. She then told me I would be marked as a no-show and charged. When I asked to reschedule, she coldly told me to leave and call back in June for another appointment. Later that evening, I received a text from her claiming there were “technical issues” and that the missed appointment was my fault. I responded that I would be filing a complaint. The next morning, she sent another message falsely claiming I yelled at her and that the office had called me to explain the issue—which is untrue. I received no such call or voicemail. She did finally state that I had not been charged. As an 80-year-old retired U.S. Marine, I expect to be treated with basic respect—especially after more than a decade as a patient. This receptionist’s behavior was completely unprofessional and reflects poorly on your office. I’ve now received yet another text to reschedule, but frankly, this experience has made me question whether I want to continue my care with Gentle Dental.

Gentle Dental, I received a unauthorized charge on my American Express credit card from your company. I had used Gentle Dental over a year ago. I used your plan for a one-time charge only. I no longer use your company and do not plan to in the future. This is a fraudulent charge and I expect a credit issued immediately. If the credit is not issued within 48 hours further action follows.

Extremely rude employee who handles billing!

I Questioned a $50 invoice from them, the person I spoke with kept insisting that I need to call my insurance company and basically chastised me for not knowing all the ins and outs of my policy. I told her multiple times I had never been billed for basic cleaning and she kept saying my insurance must have changed and they (GD) changed systems so maybe this was an old bill. FINALLY, after 5 minutes of going back and forth about my insurance, she looked up my service. turns out that they (GD) charged the insurance for x-rays that never happened and then billed again when they actually happened which caused the bill to me. when she figured this out her response was human error and oh well. This is FRAUD, by billing insurance then billing me is illegal. The question is how often do they do this and have people just pay them the money NOT due to them? Been with the same office for over 16 years and she made it so uncomfortable I am thinking of moving my family elsewhere!

AVOID. AT ALL COSTS. Good luck getting any help, and then they will spend a year billing you for services they didn’t do. I am still getting bills for things that didn’t happen. I was told I had 6 cavities, when I got a second opinion, I had 1. I transferred care, and now keep getting bills in the mail for care I have not received. I canceled my future appt, and was billed $75 for “no show”. Insurance pays for 1 x-ray a year, they continue to bill me directly for the imaging. I have left numerous messages, but no one has ever called me back. I went into the office, once but never got a return call from the manager, and another time I happened to run into the manager. The manager called me a liar, and told me they have never received any voicemails. Stated would call me back within the week. I never received a callback, but am still getting bills. I called “corporate”, and the customer service – was zero help. Supposedly I will get a call back. HA. I see how they handle their business.

I paid $3,000.00 to get work done got transferred for my job and couldn’t do care 2 years later I still can’t get my money back. Nobody returns your phone calls when you happen to catch them they lie and say checks in the mail. Don’t recommend them