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Hilton, Bad Customer Service – You are in the Customer Sevice business and this was Bad! Att: Danny Hughes – Area President Americas. RE; 4 night stay at Home2 Suites by Hilton Lawrenceville – Atlanta Sugarloaf. I received terrible customer service at the front desk throughout our 2-room 4 night stay. Be aware of Alma (she would not give me her name at check-in. She gave me 2 room cards and I had 2 return twice as the first cards did not Work. In addition, She claims they were out of Hilton Honors complimentary bottles of water. They tried to charge for parking when the website clearly states that parking is Free. They said I had to register my car via a QR code and pay $12 per night, even though the website says there is free parking. I had to call Hilton Corporate Service and finally after the 3rd day of putting up with the hotel front desk BS the gave me complimentary parking for my 4 night stay. Hilton Corporate Customer Service said I would be called in regards to this, but I never got a call. Hilton Corporate needs to look into the local Home2 hotel issues! I think you have a renegade Franchisee on your hands. Home2 also claims they have a “Satisfaction Guarantee” which they would not honor. As a long time Hilton Honors member, I would expect Hilton to to make this a priority as recent reviews have been similar to mine, and the location should live up to their “Satisfaction Guarantee”. Thank you for your consideration.

Hiton, Dumpy Hampton Inn, is Not a Hilton. Plaster walls are discolored throughout the room. Tub caulking peeling off & moldy. My 16-year-old grandson could do a better job caulking the tub area. Ceramic tile in Bathroom is separating and moldy. I have a serious heart condition (mitral valve replaced) & COPD. I Cannot remain here breathing this mold in. Rusty plumbing in tub & toilet area. Bathroom wallpaper & colors throughout appear to be from the 70’s. Moldy spots along the baseboard casement, throughout the room. The refrigerator is empty, with not even a bottle of water. No vending machines on the floors. The microwave is not clean. A layer of dust is on top of everything. Bed, TV, artwork etc…..When I took off my socks, they were black from the dirty floors and there is some disgusting goop stuck to them, that I wouldn’t touch. I threw my socks out.

Hilton,Conflicting Hilton Honors Accounts. I Need help deleting a ghost account. My Hilton Honors# and password pull up Different accounts under my name. The website is current and correct. The Hilton Honors App is Not. I’ve deleted the App and reloaded it several times. I’ve followed directions to wipe cache memory of the App but it still pulls up same info. This has been a problem for 2 years ! No one in Hilton seems to want to help solve this issue. It is an issue because the App virtually Useless to me (cannot make reservations cannot check in for digital key etc).

I am about the point to switch to IHG or Marriott for the lack of inconvenience. Need some admin help on this one.

Hilton, Disappointed in our stay at Hilton Sorrento Palace. We booked a once in a life time vacation with Perillo Tours. Our stay in Sorrento was our 2nd stop. We had booked this vacation a year ago. When we arrived apparently Hilton had “over booked” and they were asking some people to go to another hotel for the night with rewards when they came back for the 2nd and 3rd night. Unfortunately we did not jump fast enough. So we were given a room on the bottom floor below the lobby. This looked like a Howard Johnson motel room. The hallway smelled as if they just painted. The room was missing pictures on the wall. The bathroom counter was stained. The curtains were hanging on the floor and we had linoleum floors. We found out there was a conference there and they would be leaving the next day. We could not change rooms, because there were none! We deserved a better room than this. I asked if the rooms on the bottom floor were any way the same as rooms on the 1st or 2nd floors. The receptionist said they were different. Very disappointed with our stay at the “Hilton Sorrento Palace” Palace??? I would have been a little happier if the receptionist had said something to us.

Hilton, I had booked a room pending the snow storm. I walked in the building and immediately was greeted by an unprofessional front desk clerk. During my short unfortunate stay I saw 4 different front desk clerks. We got checked in dropped our bags in the room and immediately went straight down to the restaurant to get a drink and order food. We went back up to the room and did a full inspection. The room was dirty, there was hair in the shower, hair in the toilet, hair on the ground in the bathroom, hair and dirt that were obviously swept into the corners of the room instead of being picked up properly. I immediately called the front desk, I told the front desk clerk that she could come to the room so she could be witness to the conditions of the room. She said instead she could just offer another room. So we went to the next room, immediately I contacted the front desk again. The room was in the Same condition as the previous room. She stated that she took notes and that she could move me rooms again, or comp breakfast. I no longer had faith in moving rooms, as from what I had seen the previous two rooms. I was exhausted. The next morning housekeeping came and woke me up stating that I should’ve been checked out by then, when I had a noon checkout time. I spoke the the next front desk clerk who greeted me by stating “you’re room 330 aren’t you?”, so every staff member was aware and just blatantly ignored and mistreated me. I contacted corporate and placed an internal complaint.

I was then contacted by one of the managers at the location who was profoundly rude to me and denied offering a refund for the room and stated I was lying about the complaints. I contacted corporate again, and was told that I would be contacted.

I have been given the run around, over and over again, I have been mistreated and ignored over and over. This is absolutely unacceptable behavior for a business. This should be reconciled properly. I wouldn’t wish this on anyone.