Reach Hilton Corporate Office Headquarters HQ 

Hilton, Bad Customer Service – You are in the Customer Sevice business and this was Bad! Att: Danny Hughes – Area President Americas. RE; 4 night stay at Home2 Suites by Hilton Lawrenceville – Atlanta Sugarloaf. I received terrible customer service at the front desk throughout our 2-room 4 night stay. Be aware of Alma (she would not give me her name at check-in. She gave me 2 room cards and I had 2 return twice as the first cards did not Work. In addition, She claims they were out of Hilton Honors complimentary bottles of water. They tried to charge for parking when the website clearly states that parking is Free. They said I had to register my car via a QR code and pay $12 per night, even though the website says there is free parking. I had to call Hilton Corporate Service and finally after the 3rd day of putting up with the hotel front desk BS the gave me complimentary parking for my 4 night stay. Hilton Corporate Customer Service said I would be called in regards to this, but I never got a call. Hilton Corporate needs to look into the local Home2 hotel issues! I think you have a renegade Franchisee on your hands. Home2 also claims they have a “Satisfaction Guarantee” which they would not honor. As a long time Hilton Honors member, I would expect Hilton to to make this a priority as recent reviews have been similar to mine, and the location should live up to their “Satisfaction Guarantee”. Thank you for your consideration.

Hiton, Dumpy Hampton Inn, is Not a Hilton. Plaster walls are discolored throughout the room. Tub caulking peeling off & moldy. My 16-year-old grandson could do a better job caulking the tub area. Ceramic tile in Bathroom is separating and moldy. I have a serious heart condition (mitral valve replaced) & COPD. I Cannot remain here breathing this mold in. Rusty plumbing in tub & toilet area. Bathroom wallpaper & colors throughout appear to be from the 70’s. Moldy spots along the baseboard casement, throughout the room. The refrigerator is empty, with not even a bottle of water. No vending machines on the floors. The microwave is not clean. A layer of dust is on top of everything. Bed, TV, artwork etc…..When I took off my socks, they were black from the dirty floors and there is some disgusting goop stuck to them, that I wouldn’t touch. I threw my socks out.

Hilton,Conflicting Hilton Honors Accounts. I Need help deleting a ghost account. My Hilton Honors# and password pull up Different accounts under my name. The website is current and correct. The Hilton Honors App is Not. I’ve deleted the App and reloaded it several times. I’ve followed directions to wipe cache memory of the App but it still pulls up same info. This has been a problem for 2 years ! No one in Hilton seems to want to help solve this issue. It is an issue because the App virtually Useless to me (cannot make reservations cannot check in for digital key etc).

I am about the point to switch to IHG or Marriott for the lack of inconvenience. Need some admin help on this one.

Hilton Outrage. I erroneously canceled my Expedia reservation online, immediately calling Hilton (within a minute or so) to explain my error. Hilton charged me $355 and refused to either reinstate the reservation or refund the room cost. To me, this is tantamount to stealing. There is no reason why Hilton can’t allow me to correct an online mistake within a minute of having made it.

Hilton, Terrible service. On 8 January 2025, I reached out to the customer service department regarding my experience as a displaced traveler and stay at the Double Tree Hotel in Charlotte N.C. Although the airline accommodated the passengers affected by the chain of events, those circumstances should not factor into the state of the facilities, the treatment by the staff, and more importantly the laissez-faire demeanor displayed by the Double Tree leadership. As I reflected on the chain of events which included an unpleasant and unsafe environment, unclean room, rude and unhelpful staff, and shuttle service failures, I kindly request that you rescind the good will gesture, as it on all levels appears insufficient in addressing the chain of events that transpired, and lacks any appearance of corrective action, responsibility, and deliberate measure by the Double Tree, or Hilton to ensure that not only myself, but other patrons don’t experience the same level of dissatisfaction/experience. While I had expected to resolve this matter promptly, the response I received was far from satisfactory.