Reach JCPenney Corporate Office Headquarters 

JCPenney, Concerns About Safety and Accessibility. At the Hemet, CA location, the store allows homeless individuals to use the restrooms, which employees and shoppers also have to use. Unfortunately, some of these individuals may be under the influence of illegal substances or display aggressive behavior, creating an unsafe environment. Installing numerical locks on the restroom doors seems like a simple and effective solution to ensure safety for everyone. Additionally, I have yet to receive my W2 form, which has been frustrating. I would appreciate assistance in resolving this matter.

JCPenney, I ordered the 12″ Round Butterfly Wall Clock last year and received the Black background with gold numbers wall clock instead. After multiple Emails to multiple addresses , as of today 03/04/2025 I have not received my original ordered clock, nor ANY responses. The clock was to have been a Christmas gift for a family member. I gave them a wrapped gift package with a picture of the Butterfly wall clock enclosed and an explanation. Very embarrassing .

JCPenney, Shopping at JCPenney gave me ringworm.. On Saturday, February 1st, I tried on 3 bras at the JCPenney in Brandon, Florida and caught ringworm as a result. Those are the only things that touched my skin where the fungus developed aside from my own undergarments, which were freshly washed before I put them on. I cannot believe a store that was once considered a cornerstone retailer in the United States has devolved into what JCPenney, as they like to call themselves, has become. This is painful, embarrassing and horrific. I will Never shop at JCPenney again, and for over 4 decades it has been where I purchased well over 80% of my and my family’s clothing and shoes. Time to find a new place to shop, because I am never going back. Keep the measly 10 dollar rewards…I already spent that on a doctor’s visit and medication anyway.

JCPenney, Very disappointed. I have worked in the retail and hospitality field for many years, and I know what good customer service is all about. I will say that I was very disappointed in the Johnson City, New York store. I had the pleasure to be waited on in jewelry by The store manager. However, I walked out of there not wanting to spend my money with JCPenney. I was looking at a Hello Kitty Necklace, I asked him the price and he gave me the after the 25% coupon. I then asked him if I could put the necklace on hold until Monday and will pay for it then. The manager said that it is their policy to only do 24 hour holds (Today is Saturday). That was only 2 days that the item will be on hold. He said if the necklace is not there when I come in on Monday that will try to order it for me and I would get the 25% coupon discount. I felt that The store manager had the power to make an exception when holding the necklace. As a sales associate you should go above and beyond to make the customer want to shop and feel happy. After, that conversation, I felt unhappy and I didn’t want to come back on Monday to get the necklace. He just lost a potential sale. Just a FYI, I had shopped in the jewelry department before and the sales lady let me put some earrings on hold for 3 days. I am very disgusted and I don’t ever want to shop at your store again.

JC Penney Store in Charleston, WV. This Is A Great Store. JC Penney Needs To Maintain This Store And Keep It Open. It has a very large customer base and serves the capitol city of Charleston, West Virginia extremely well. To close this store would be a major mistake. We do not have another large retailer in the business district of downtown Charleston. JC Penney is a landmark and has a monopoly on the market here. We value access to a very reputable chain and the high-quality of merchandise it presents to its customers. JC Penney is in a prime location at the Charleston Town Center where it has foot traffic from downtown businesses, major hotels, civic centers, athletic events, festivals, and the like. Local patrons would be required to travel between 1-2 hours to another JC Penney store and these are located in lesser populated areas. It does not make sense to close this store. Please Keep This Store Open For The Good Citizens Of This City Ana State, JC Penney Great Customers, And The Employees. They are like family!!! We love the Store Manager John and his great crew including Sox (she is from Boston), Rosemarie, Barb, Tiara, Kubra, Sandy, Patty, Shannon, Perry, James, Steve and all of the salon. Charleston will be adding a large sports complex to this same locale within the Town Center. It will attract large numbers to attend major events. Please Reconsider And Keep This Store Open.