McAlister’s Deli Corporate Office: Headquarters, Address and Phone Number 

Customers may search for the McAlister’s Deli corporate office, headquarters, corporate phone number, Customer Care, complaint department, online-order support, catering assistance, Rewards help, Tea Pass cancellation, gift-card support or an escalation route for an unresolved restaurant complaint.

This page provides McAlister’s Deli headquarters information, verified corporate and customer-care contacts, complaint and escalation guidance, online-order and delivery assistance, Rewards and gift-card information, ownership and leadership details, current reader-review themes, related corporate office pages and answers to frequently asked questions.

McAlister’s Deli Corporate Office and Headquarters Contact Information

• Brand: McAlister’s Deli
• Parent Company: GoTo Foods
• Former Parent-Company Name: Focus Brands
• Ultimate Owner: Roark Capital
• McAlister’s Deli Corporate Address: 5620 Glenridge Drive NE, Atlanta, GA 30342
• McAlister’s Customer-Care Phone Number: 1-888-330-4313
• GoTo Foods Corporate Phone Number: 1-404-255-3250
• Written Guest Feedback and Complaints: Use McAlister’s official online contact form
• Immediate Order or Restaurant Issue: Contact the local McAlister’s Deli involved
• GoTo Foods Chief Executive Officer: Omer Gajial
• EVP and President, Brands: Mike Freeman
• McAlister’s Deli Chief Brand Officer: Danielle Parra
• Business Type: Privately held restaurant and franchise brand
• Official McAlister’s Website: McAlistersDeli.com
• Official McAlister’s Contact Form: Contact McAlister’s Deli
• Restaurant Locator: Find a McAlister’s Deli
• Frequently Asked Questions: McAlister’s FAQs

The Atlanta office is GoTo Foods’ corporate headquarters. It supports McAlister’s Deli and related restaurant brands through executive leadership, brand management, marketing, franchising, technology, supply chain, Human Resources, legal affairs, finance and companywide operations.

For an active order, restaurant condition, catering delivery, missing item, food-quality concern, refund request or employee interaction, contact the local restaurant first. Many McAlister’s restaurants are operated by independent franchise businesses, and the local operator may control the employees, transaction and immediate remedy.

Where Is McAlister’s Deli Headquarters?

McAlister’s Deli corporate operations are supported through GoTo Foods headquarters at 5620 Glenridge Drive NE, Atlanta, GA 30342.

People searching for McAlister’s headquarters, McAlister’s Deli headquarters, McAlisters corporate office, McAlister Deli corporate office or McAlisters headquarters are generally looking for this Atlanta location.

The GoTo Foods corporate headquarters phone number is 1-404-255-3250.

McAlister’s Deli Corporate Phone Number

The best consumer-facing McAlister’s Deli customer-care number is 1-888-330-4313.

The parent-company corporate switchboard is 1-404-255-3250.

These numbers serve different purposes:

• Customer account, gift card or general guest concern: Call 1-888-330-4313.
• Written restaurant complaint: Use the McAlister’s Contact Us form.
• Immediate active-order problem: Call the fulfilling restaurant.
• Corporate or parent-company inquiry: Call 1-404-255-3250.
• Franchise-development inquiry: Call 1-800-227-8353.

The corporate switchboard should not be treated as a guaranteed direct line to a local general manager, franchise owner, catering representative, payroll department, Rewards specialist or delivery driver.

How to Contact McAlister’s Deli Customer Service

Customers can contact McAlister’s Deli by:

• Calling Customer Care at 1-888-330-4313
• Submitting the official online Contact Us form
• Calling the restaurant responsible for the order or visit
• Using the account or app support options for Rewards and online-order issues

McAlister’s Customer Care may help route concerns involving:

• Restaurant complaints
• Online ordering
• Account login or email access
• McAlister’s Rewards
• Tea Pass
• Gift cards
• Catering
• Missing receipts
• Promotional offers
• Unresolved management concerns

How to File a Complaint With McAlister’s Deli

1. Contact the restaurant promptly. The restaurant may be able to replace food, finish an order, supply a missing item, correct a charge or review a refund.
2. Ask for the manager. Explain what happened and the resolution requested.
3. Keep the receipt and confirmation. Save the restaurant, order number, date, time, items and total.
4. Document the problem. Take photographs of missing, incorrect, spilled or damaged food when appropriate.
5. Use the official contact form. Provide the restaurant, order details, management response and requested remedy.
6. Call Customer Care. Use 1-888-330-4313 when additional assistance is needed.
7. Save the response. Retain the submission confirmation, case information and any promised follow-up.
8. Use the responsible outside route when applicable. A delivery platform, card issuer, gift-card provider or franchise company may control part of the issue.

A useful complaint is factual and chronological. State what was ordered, what went wrong, how the restaurant responded, what remains unresolved and the specific correction requested.

What to Have Before Contacting McAlister’s Corporate Office

• Restaurant city, state and street address
• Store number when shown on the receipt
• Date and approximate time
• Order or confirmation number
• Items and quantities ordered
• Items and quantities received
• Purchase total
• Ordering method
• Pickup, dine-in, McAlister’s delivery or third-party delivery information
• Manager’s name or position
• Photographs or screenshots
• Previous complaint or case number
• The specific resolution requested

Remove full payment-card numbers, passwords, gift-card credentials, private employee details and other unnecessary personal information before sending documentation.

McAlister’s Restaurant and Order Complaints

Common reasons customers may contact restaurant management or Customer Care include:

• Long pickup waits
• An online order that was not ready
• An unavailable ingredient discovered after ordering
• Missing food or drinks
• Incorrect sandwiches or toppings
• Food temperature or quality
• Portion concerns
• Restaurant cleanliness
• Employee or manager conduct
• Catering delays
• Incorrect charges
• Refund disagreements

Report an order error while the restaurant still has an opportunity to inspect and correct it. Keep the food and packaging long enough to photograph or show the problem when safe and reasonable.

McAlister’s Online-Ordering Complaints

Online-order issues may involve:

• Wrong restaurant location
• Missing confirmation
• Duplicate order
• Incorrect pickup time
• Unavailable menu item
• Payment error
• Order not appearing in the account
• Reward or offer not applying
• Account email or login problem

For an active order, call the fulfilling restaurant rather than waiting only for a corporate response. The restaurant can confirm whether the order was received, whether an ingredient is unavailable and whether a replacement or cancellation can still be processed.

If the account email is no longer accessible or account recovery fails, call McAlister’s Customer Care at 1-888-330-4313.

McAlister’s Delivery Complaints

The proper support route depends on how the delivery was placed.

• McAlister’s website or app: Contact the fulfilling restaurant and McAlister’s Customer Care.
• Third-party delivery platform: Contact that platform for driver, delivery or payment issues.
• Food-preparation problem: Contact the McAlister’s restaurant even when another company delivered the order.
• Missing or damaged order: Contact both businesses when responsibility is unclear.

Keep the order confirmation, delivery time, driver or support messages, packaging and photographs.

Spilled, Opened or Damaged McAlister’s Orders

Report spilled soup, leaking containers, open beverages, torn packaging, crushed sandwiches or another damaged order promptly.

1. Photograph the bag and affected items.
2. Do not consume an item that appears opened, contaminated or unsafe.
3. Call the restaurant.
4. Contact the delivery platform when it supplied the driver.
5. Ask for a replacement, refund review or another appropriate correction.
6. Save the case or support response.

How to Request a McAlister’s Refund

Start with the business that processed the payment.

1. Contact the restaurant promptly.
2. Provide the receipt or order number.
3. Identify the missing, incorrect or disputed item.
4. Ask whether the restaurant will replace the item, correct the charge or review a refund.
5. Request written or emailed confirmation of an approved adjustment.
6. Contact Customer Care if the matter remains unresolved.

Contacting the corporate office does not guarantee a refund, replacement, complimentary meal, gift card or Rewards credit.

A pending payment-card authorization may differ from a completed charge. Ask the restaurant and card issuer whether the transaction is pending, posted, reversed or refunded.

Unauthorized Credit-Card Charge Concerns

A later unauthorized card charge does not by itself establish that a restaurant or employee caused the fraud.

When an unfamiliar or unauthorized charge appears:

1. Contact the card issuer immediately.
2. Lock or replace the card when advised.
3. Review recent transactions.
4. Dispute unauthorized charges through the issuer.
5. Keep the McAlister’s receipt and transaction information.
6. Contact McAlister’s if the disputed charge itself identifies a McAlister’s restaurant or transaction.

A public review may describe the timing and concern, but it should not accuse a restaurant or employee of stealing card information unless reliable evidence supports that conclusion.

McAlister’s Catering Complaints

McAlister’s offers catering at participating restaurants. Services may include sandwich trays, boxed lunches, salads, spuds, desserts, beverages and other group options.

For a catering complaint, retain:

• Catering confirmation
• Restaurant location
• Event date and serving time
• Guest count
• Items and quantities ordered
• Items and quantities received
• Pickup or delivery details
• Photographs
• Restaurant or catering representative’s response

Report missing or incorrect catering items immediately so the restaurant has an opportunity to correct the order before the event ends.

Use the official McAlister’s catering page or contact the local restaurant for current menu and availability information.

McAlister’s Gift Cards

McAlister’s offers physical and electronic gift cards through its official website.

• Gift-Card Customer Care: 1-888-330-4313
• Official Gift-Card Page: McAlister’s Gift Cards

Gift-card purchases are generally nonrefundable unless required by law. Customers seeking a qualifying state-required cash redemption should contact Customer Care.

For a lost or stolen card, McAlister’s may be able to research and replace the balance when the customer has proof of purchase. Replacement is not guaranteed.

Keep:

• Purchase receipt
• Activation receipt
• Gift-card email
• Approximate remaining balance
• Purchase date and location
• Card information, shared only through a verified private channel

Privacy warning: Do not publish a complete gift-card number, PIN, barcode, balance screenshot or activation receipt.

McAlister’s Rewards

McAlister’s Rewards is the brand’s free loyalty program. Current public benefits include:

• Points on qualifying purchases
• A free Famous Tea for joining
• Birthday benefits
• Exclusive offers
• Saved favorites
• Order history
• Receipt scanning

Rewards, point requirements, expiration terms, eligible purchases and promotional benefits can change. Check the current account and offer terms before making a purchase based on an expected reward.

Rewards and promotional offers may not apply to third-party delivery orders and may not be combined with another offer.

Missing McAlister’s Rewards Points

For missing points:

1. Confirm that the correct Rewards account was used.
2. Check the receipt and order history.
3. Use the receipt-scanning feature when eligible.
4. Save the restaurant, date, amount and order number.
5. Contact Customer Care at 1-888-330-4313 if additional help is needed.

Do not post the account email, password, verification code, complete receipt barcode or saved payment information publicly.

McAlister’s Tea Pass Complaints and Cancellation

McAlister’s Tea Pass is available through an eligible McAlister’s Rewards account and provides a qualifying daily tea during the applicable pass period.

Important conditions include:

• The daily tea must be redeemed through the participating McAlister’s system.
• Tea Pass cannot be redeemed through a third-party delivery provider.
• Service fees or taxes may apply to certain orders.
• An unused daily tea does not carry over.
• An unused daily benefit is not refunded.
• Cancellation and account terms apply.

Review the current Tea Pass details before purchasing because pricing, eligible beverages, redemption periods and cancellation rules can change.

• Tea Pass Information: McAlister’s Tea Pass
• Tea Pass Terms: Tea Pass Terms and Conditions

McAlister’s Nutrition and Allergen Information

McAlister’s publishes nutrition, ingredient and allergen information for its menu.

McAlister’s products may contain:

• Sesame
• Milk
• Eggs
• Tree nuts
• Peanuts
• Wheat
• Soybeans
• Other allergens associated with individual ingredients or shared preparation

McAlister’s cannot guarantee that a menu item will be free from an allergen because cross-contact may occur.

Guests with serious allergies should:

• Review current official ingredient information.
• Contact the restaurant before ordering.
• Tell restaurant staff about the allergy.
• Ask about ingredients and shared preparation areas.
• Follow advice from a qualified healthcare professional.

• Nutrition Information: McAlister’s Nutrition Guide
• Ingredient Search: McAlister’s Ingredient Search

Food-Safety or Illness Concerns

A customer who believes a meal may have caused an illness or allergic reaction should seek appropriate medical care. CorporateOfficeHeadquarters.com cannot diagnose an illness or determine its cause.

Keep:

• Receipt
• Restaurant location
• Foods consumed
• Date and time
• When symptoms began
• Packaging or product information
• Private medical documentation

Contact the restaurant and McAlister’s Customer Care. Serious suspected sanitation or foodborne-illness concerns may also be reported to the applicable local health department.

Do not publish medical records, insurance information, birth dates, prescriptions or other sensitive health details in a public review.

McAlister’s Human Resources and Employment

McAlister’s does not publish the Customer Care or GoTo Foods corporate number as a direct nationwide Human Resources hotline.

Use the appropriate route:

• Restaurant job application: Use McAlister’s Careers or contact the local restaurant.
• Current restaurant employee: Contact the manager or legal employer shown on the pay statement.
• Franchise employee: Contact the independent franchise company’s HR or payroll department.
• Corporate career: Use the GoTo Foods careers page.
• Guest complaint: Use McAlister’s Customer Care rather than Human Resources.

• McAlister’s Careers: McAlister’s Deli Careers
• GoTo Foods Careers: GoTo Foods Careers

Do not publish Social Security numbers, employee identification numbers, pay statements, schedules, medical records or private coworker information in a public review.

McAlister’s Franchise Complaints

Many McAlister’s locations are independently owned and operated under a franchise agreement.

The local legal operator may appear on:

• The receipt
• Payment-card statement
• Employment documents
• Business license
• Tax forms
• Online restaurant listing

A franchise owner may control hiring, payroll, restaurant management, local refunds and property-level operations. McAlister’s and GoTo Foods may establish brand standards and complaint routes without directly employing every restaurant worker.

McAlister’s Deli Reviews and Complaints

Five negative reviews are currently visible on CorporateOfficeHeadquarters.com.

One reviewer described a 35-minute wait for an online takeout order at a Flowood, Mississippi restaurant, followed by information that the restaurant did not have the requested wraps. The reviewer was also dissatisfied with the manager’s response and lack of an apology.

A second reviewer stated that the food was acceptable but did not provide details about the company values they opposed.

Another reviewer reported unauthorized credit-card activity two days after making a purchase at a Montgomery, Illinois restaurant. The reviewer suspected a connection but did not provide evidence establishing that the restaurant or an employee caused the later charges.

An Owosso, Michigan reviewer broadly described the general manager as unprofessional but provided few details about the incidents.

A fifth reviewer complained about loud and inappropriate employee conversations, the manager’s response, the restaurant atmosphere and comments the reviewer considered concerning for food handling.

These reviews represent individual reader experiences, opinions and allegations. CorporateOfficeHeadquarters.com does not independently verify every wait time, unavailable ingredient, employee statement, management interaction, card-security event, sanitation concern or requested remedy.

A helpful McAlister’s review identifies:

• Restaurant city and state
• Approximate visit or order date
• Dine-in, pickup, catering or delivery method
• Menu item or service involved
• Manager or Customer Care response
• Requested resolution
• Whether the issue was resolved

Comment Moderation Guidance

Reviews may describe genuine experiences and opinions, but unsupported criminal accusations, personal insults, employee contact information, threats and unrelated statements may be removed or edited.

A reviewer who suspects payment-card fraud should describe the timing and card-issuer response without claiming that McAlister’s caused the fraud unless reliable evidence establishes that connection.

Employee names should generally be omitted unless identifying a manager is necessary to explain a documented complaint. Reviews should focus on conduct and the company’s response rather than personal attacks.

About McAlister’s Deli

McAlister’s Deli was founded in Oxford, Mississippi, in 1989. The first restaurant was created from a former movie-set diner.

The menu is known for sandwiches, salads, soups, large baked potatoes, desserts, kids’ meals, catering selections and McAlister’s Famous Sweet Tea.

McAlister’s offers dine-in, takeout, online ordering, catering and delivery at participating locations.

The current official location directory lists approximately 580 McAlister’s Deli restaurants in the United States.

Who Owns McAlister’s Deli?

McAlister’s Deli is part of GoTo Foods, formerly known as Focus Brands.

GoTo Foods’ restaurant portfolio includes:

• McAlister’s Deli
• Auntie Anne’s
• Carvel
• Cinnabon
• Jamba
• Moe’s Southwest Grill
• Schlotzsky’s

GoTo Foods is privately held and is part of Roark Capital’s restaurant and franchise portfolio. McAlister’s does not have a separate public stock symbol.

McAlister’s and GoTo Foods Leadership

• Omer Gajial: Chief Executive Officer of GoTo Foods
• Mike Freeman: EVP and President, Brands
• Danielle Parra: Chief Brand Officer of McAlister’s Deli

Mike Freeman’s brand responsibilities include McAlister’s Deli and several related GoTo Foods concepts. Danielle Parra oversees McAlister’s brand growth, innovation, profitability and operations.

Customers should use the established restaurant, Customer Care and corporate contact routes rather than searching for private executive phone numbers or personal email addresses.

McAlister’s Deli Competitors and Related Corporate Office Pages

• Panera Bread Corporate Office
• Subway Corporate Office
• Jimmy John’s Corporate Office
• Jersey Mike’s Corporate Office
• Jason’s Deli Corporate Office
• Firehouse Subs Corporate Office
• Potbelly Sandwich Shop Corporate Office

Official McAlister’s and Consumer Resources

• McAlister’s Deli Official Website
• McAlister’s Contact and Complaint Form
• McAlister’s Restaurant Locator
• McAlister’s Frequently Asked Questions
• McAlister’s Rewards
• McAlister’s Tea Pass
• McAlister’s Gift Cards
• McAlister’s Catering
• McAlister’s Nutrition and Allergen Information
• McAlister’s Careers
• GoTo Foods Corporate Website
• GoTo Foods Corporate Contact Page
• USAGov Company and Service Complaint Guidance
• State Consumer Protection Offices

Frequently Asked Questions About McAlister’s Deli Corporate Office

Where is McAlister’s Deli headquarters?

McAlister’s Deli corporate operations are supported through GoTo Foods headquarters at 5620 Glenridge Drive NE, Atlanta, GA 30342.

What is the McAlister’s Deli corporate phone number?

Call GoTo Foods headquarters at 1-404-255-3250. For a consumer account, gift-card or guest concern, call McAlister’s Customer Care at 1-888-330-4313.

What is the McAlister’s Deli customer-service phone number?

The current McAlister’s Customer Care number is 1-888-330-4313.

What is the McAlister’s corporate complaint phone number?

Call Customer Care at 1-888-330-4313 and use the official online contact form for a written restaurant complaint.

How do I complain about a McAlister’s restaurant?

Contact the restaurant manager first. Then use the official McAlister’s contact form and provide the restaurant, date, order information, management response and requested resolution.

How do I report a wrong McAlister’s order?

Call the fulfilling restaurant immediately. Keep the receipt, order number, list of missing or incorrect items and photographs when appropriate.

How do I report a McAlister’s delivery problem?

Contact the restaurant for preparation or packaging issues. Contact the delivery platform as well when it provided the driver or processed the payment.

How do I request a McAlister’s refund?

Begin with the restaurant or delivery company that processed the transaction. Escalate an unresolved matter to Customer Care. Refunds are not guaranteed.

How do I contact McAlister’s about my account?

Call 1-888-330-4313, particularly when the account email is no longer accessible or password recovery does not work.

How do I contact McAlister’s gift-card support?

Call McAlister’s Customer Care at 1-888-330-4313.

Can a lost McAlister’s gift card be replaced?

McAlister’s may be able to research and replace a card when proof of purchase is available. Replacement is not guaranteed.

Can I receive a refund for a McAlister’s gift card?

Gift cards are generally nonrefundable unless required by law. Qualifying state-required cashback requests may be processed through Customer Care.

How do I join McAlister’s Rewards?

Create an account through McAlister’s website or app. Current benefits include points, exclusive offers, a free Famous Tea for joining and a birthday benefit.

How do I report missing McAlister’s Rewards points?

Check the receipt and account, use the receipt-scanning feature when eligible and call Customer Care if additional assistance is needed.

How do I cancel McAlister’s Tea Pass?

Review the Tea Pass and account options in the McAlister’s app or website and follow the current cancellation instructions. Contact Customer Care if the account cannot be managed online.

Do unused Tea Pass drinks roll over?

No. An unused daily Tea Pass benefit is forfeited and does not carry over to another day.

Can Tea Pass be used with DoorDash or another delivery service?

No. McAlister’s states that Tea Pass daily benefits cannot be redeemed through third-party delivery providers.

How do I contact McAlister’s catering?

Contact the local restaurant or use the official McAlister’s catering page. Catering services and availability vary by location.

Does McAlister’s guarantee allergen-free food?

No. McAlister’s publishes ingredient and allergen information but warns that cross-contact may occur and does not guarantee that products will be allergen-free.

Who owns McAlister’s Deli?

McAlister’s Deli is owned by GoTo Foods, formerly known as Focus Brands. GoTo Foods is part of Roark Capital’s portfolio.

Who is the CEO of McAlister’s parent company?

Omer Gajial is chief executive officer of GoTo Foods.

Who leads McAlister’s Deli?

Danielle Parra is McAlister’s Deli chief brand officer. Mike Freeman is GoTo Foods’ EVP and president of brands and has broader oversight responsibilities that include McAlister’s.

How many McAlister’s Deli locations are there?

The current official McAlister’s location directory lists approximately 580 restaurants in the United States. The total can change as restaurants open or close.

Are McAlister’s Deli restaurants franchised?

Many McAlister’s restaurants are independently owned and operated by franchise companies. The local legal operator may appear on the receipt, employment records or business documents.

Does McAlister’s have a public stock symbol?

No. McAlister’s and GoTo Foods are privately held.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, ownership and leadership information, complaint-routing guidance, consumer resources and a place for readers to share company reviews.

When updating a page, we review official company and parent-company contact pages, current leadership information, restaurant directories, support resources, gift-card and loyalty information, careers pages and reviews visible on the page.

Addresses, phone numbers, executives, restaurant operators, location totals, rewards terms, Tea Pass rules, gift-card procedures, menu items and complaint routes can change. Verify time-sensitive information through McAlister’s Deli, GoTo Foods or the business responsible for the transaction.

Page Update Note

This McAlister’s Deli corporate office page was reviewed and updated on July 23, 2026.

The update verified GoTo Foods’ Atlanta headquarters address and 1-404-255-3250 corporate number, retained 1-888-330-4313 as McAlister’s consumer Customer Care number and added the official written complaint form.

The update also identified GoTo Foods as the parent company formerly known as Focus Brands, added Roark Capital ownership context and verified current GoTo Foods CEO Omer Gajial, EVP and President of Brands Mike Freeman and McAlister’s Chief Brand Officer Danielle Parra.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with McAlister’s Deli, GoTo Foods, Focus Brands, Roark Capital, McAlister’s Franchisor SPV LLC, any McAlister’s restaurant, franchise owner, employee, delivery provider, Rewards administrator, Tea Pass provider, gift-card provider, payment processor, health department or government agency.

This page is provided for informational and consumer-review purposes only. CorporateOfficeHeadquarters.com cannot access a McAlister’s order, refund, receipt, Rewards account, Tea Pass, gift card, catering order, employee record, restaurant report, complaint case or internal company system.

Nothing on this page constitutes medical, allergy, nutrition, food-safety, employment, franchise, legal, financial, payment-dispute, gift-card or consumer-protection advice. Addresses, telephone numbers, leaders, restaurant ownership, menu information, program terms and support routes may change. Confirm important information through current official sources.

Share Your Experience

Have you contacted a McAlister’s restaurant manager, Customer Care, catering representative, Rewards support, gift-card assistance or the Atlanta corporate office? Share your McAlister’s Deli review below.

Helpful reviews identify the restaurant city and state, approximate visit or order date, dine-in, pickup, delivery or catering method, issue involved, management response, corporate route used, requested resolution and whether the matter was resolved.

Privacy warning: Do not post your home address, personal phone number, email address, full receipt barcode, order-account credentials, payment-card information, gift-card number, PIN, Rewards password, Tea Pass login, verification code, employee identification number, payroll record, private medical information or personal information about restaurant employees or other customers in a public review.