Reach Out To Michaels Corporate Office – Review and Complaints 

Michaels, Nonexistent customer service. My order was time sensitive. It made it to Iowa just 3 hours from my town, and then disappeared. It then was found in Louisiana. By then it was too late. I was told, by the only customer representative I ever connected with that I should refuse delivery and when the supplier received it, I would be reimbursed. It hasn’t happened after almost 2 months. Since then, all phone numbers have gone unanswered. There is no “customer care ” at Michaels.

Michaels – Disrespectful and Unhelpful Service On 12/11/24 at the Cypress, TX store, I experienced some of the worst customer service I’ve encountered. As an Instacart shopper trying to locate an item for a customer, I sought help from an employee, Lyn. She gave vague directions but refused to assist further, citing a store policy against helping Instacart shoppers. Her response was dismissive and discriminatory, disregarding the fact that customers using delivery services may have disabilities or other challenges. When I asked to speak with a manager, Sydney, she supported Lyn’s unhelpful stance and eventually pointed rudely toward the item without genuinely assisting. Their lack of professionalism and insensitivity were appalling. As a longtime Michaels customer, I’m deeply disappointed by this experience. It reflects poorly on the company’s values and approach to customer service. I will no longer shop at Michaels and will share my experience with others. Michaels must do better to train employees to treat all customers with respect and empathy, regardless of how they shop.

Michaels, Not honoring sale signs that were not taken down. I am very disappointed in the Michaels on Tuckahoe Rd, Sewell, NJ. I was in there tonight and the sign said 50% off all iron on vinyl. I did not see the the sign was expired and went up to the register the manager would not honor the sign. She basically said oh well, I will take it down now. I feel as though I should have gotten the sale price. Because of the manager’s attitude, I do not feel as though I will be likely to shop there again. I will drive up the road and shop at Hobby Lobby, they honor the prices that are posted.

Michaels, I’m missing half of the canvas ordered. this is the first time I encounter a problem with my order, but I cannot get them on the phone, the waiting on the phone is ridiculous. I am trying to track my order and keeps telling me that is not found, I am on the phone and have been waiting for almost 20 minutes. I did not receive all my canvas that I ordered last month. This is a sign of a poor service.

Michaels, Sneaky business practice. Having just returned home from Michaels West Springfield Massachusetts store, I reviewed my receipt only to discover a $.35 cent charge for the bag that my purchases were placed in. The amount of the charge, of course, isn’t the issue. It’s the principle. I should have been asked if I’d like to have purchased the bag – like every other retailer in my area does. It was a sneaky and underhanded thing to have done. And I would assume that the practice is sanctioned by Michael’s corporation. Very disappointed!