How To Contact Michaels Corporate Office Headquarters HQ
Michaels Stores, Inc.
Official Corporate Address
8000 Bent Branch Dr.
Irving, TX 75063 USA
Phone Numbers and Chat
Corporate Phone Number: 1-972-409-1300
Fax Number: 1-972-409-1556
Customer Service Number: 1-800-642-4235
Chat Scroll to the bottom of the page and Email: Chat Link
Michaels Company Bio:
Michaels’ main competitors are Hobby Lobby, Party City, Joann, Etsy also Walmart, and Target.
CorporateOfficeHeadquarters.com is not associated with Michaels. This website is for informational and review purposes only.
Michael's has really gone down hill; the whole store, but especially in Framing. The one framer, that is usually there, doesn't even acknowledge you if she is helping someone, to just let you know she would be with you, and was rude and rushed, and acted uninterested even with the person at her counter. They never have enough staff, but that shouldn't be taken out on the customer. Evidently no one wants to work there. Recently, they don't even greet you when you come in the store. 🙁
Fortunately, I received courteous, and friendly, help at another store. Oh, and Excellent help as well! So, it was meant to be.
On May 2, I went to Michael's #8900 in Federal Way, Wa. My 3 year old granddaughter had to use the bathroom. I asked the salesperson if she could use the bathroom. She told me No and that I had to take her 3 stores down to the Rite Aid. Another customer heard me and said she didn't understand why they wouldn't let a 3 year old use the bathroom. She said she recently had used there bathroom last time she was in the store. When I came back I asked the salesperson what was wrong with the bathroom she said nothing the plumbing is bad in the whole building. I don't understand why they wouldn't let a 3 year old use the bathroom. They have to use it and they don't go 3 stores down to the Rite Aid.
I recently purchased the following at Michael's…1 bottle of silicone oil for $4.59, a paint brush for $3.99, another brush at 50% off for $1.50 and a brush washer on sale for $3.99. My total before tax was $14.07. I had a 20% 0ff coupon and a $5.00 voucher. My total, with tax included should have been $6.65. I was charged $11.99. I was in a hurry to get home and didn't discover the mistake until later that evening.
Also, why can't they simply take the percentage coupons and vouchers off of the total price??? They take a little bit off of each item which makes it difficult to read your receipt. I'm going to be calling the Corporate office on this complaint.
Worst craft chain store ever award! Untrained personnel with language problem, no customer service either in the store or online, Pointless Rewards program not honored in store, coupon at store non-acceptance when you can actually get a coupon, lying personnel at register, WHERE IS MANAGEMENT??? All the insulting video surveillance in the store is aimed at customers not staff, most of the store and daily emails geared to kiddie overpriced crafts, not adult hobbies. The Store is listed aa a craft store. Just call it Michaels PaperDoll and scrapbooking store!