Quality Inn corporate office information is handled through parent company Choice Hotels International at 915 Meeting Street, North Bethesda, MD 20852. The Quality Inn corporate phone number through Choice Hotels is 1-301-592-5000. Guests with reservation, refund, deposit, billing, cleanliness or hotel-service complaints should normally contact the property first and then Choice Customer Relations at 1-800-300-8800.
Quality Inn and Quality Inn & Suites are Choice Hotels brands with more than 2,000 locations worldwide. Each hotel is independently owned and operated by a franchise partner, so every complaint should identify the exact hotel involved.
Quality Inn Corporate Office Address and Phone Numbers
Choice Hotels International, Inc.915 Meeting Street
North Bethesda, MD 20852
United States
- Hotel Brand: Quality Inn and Quality Inn & Suites
- Parent Company: Choice Hotels International, Inc.
- Quality Inn Corporate Office Address: 915 Meeting Street, North Bethesda, MD 20852
- Quality Inn Corporate Phone Number: 1-301-592-5000
- Quality Inn Reservations: 1-877-424-6423
- Choice Hotels Customer Relations: 1-800-300-8800
- Website Feedback: 1-844-779-8472
- Choice Privileges Reservations: 1-800-521-2121
- Choice Privileges Service Center: 1-888-770-6800
- Choice Privileges Mastercard: 1-833-714-3490
- Hearing-Impaired Assistance: 711
- Website Accessibility Email: ac***********@**********ls.com
- Privacy Email: pr************@**********ls.com
- Guest Relations Mailing Address: 18615 N. Claret Drive, Scottsdale, AZ 85255
- Choice Hotels Interim CEO: Dominic Dragisich
- Stock Exchange and Symbol: NYSE: CHH
- Official Quality Inn Website: Quality Inn by Choice Hotels
- Choice Hotels Customer Support: Choice Hotels Support
- Online Customer Service Form: Contact Choice Customer Service
- Manage Reservations: Manage a Choice Hotels Reservation
- Choice Privileges: Choice Privileges
- Choice Hotels Careers: Choice Hotels Careers
Important: 1-301-592-5000 is the Choice Hotels corporate-office number. It is not the primary line for hotel reservations, room complaints, refunds, deposits, Choice Privileges accounts or the Choice Privileges Mastercard.
Quality Inn Corporate Office Contact Directory
- Corporate Headquarters: 1-301-592-5000
- Reservations, Changes and Cancellations: 1-877-424-6423
- Guest Complaints and Customer Relations: 1-800-300-8800
- Written Hotel Feedback: Use the online Customer Service form or Guest Relations mailing address
- Website Problems: 1-844-779-8472
- Choice Privileges Reservations: 1-800-521-2121
- Choice Privileges Accounts and Points: 1-888-770-6800
- Choice Privileges Mastercard: 1-833-714-3490
- Website Accessibility: ac***********@**********ls.com
- Privacy Requests: pr************@**********ls.com
- Immediate Room or Property Issue: Contact the local Quality Inn front desk or manager
- Third-Party Reservation: Contact the booking platform and hotel
- Hotel Employment or Payroll: Contact the property owner or management company
Quality Inn does not publish a separate public headquarters directory containing direct numbers for every franchise owner, hotel manager, regional representative, Human Resources department or corporate executive.
Quality Inn Customer Service Hours
- Choice Hotel Reservations: Available 24 hours a day, seven days a week
- Choice Customer Relations: Available 24 hours a day, seven days a week
- Choice Privileges Reservations: Available 24 hours a day, seven days a week
- Choice Privileges Service Center: Available 24 hours a day, seven days a week
- Choice Privileges Mastercard Support: Available 24 hours a day, seven days a week
Front-desk and manager availability varies by hotel. Contact the individual Quality Inn for immediate room, maintenance, check-in, deposit or property-specific concerns.
Quality Inn Guest Relations Mailing Address
Written complaints may be mailed to:
Choice Hotels InternationalAttn: Guest Relations Service Center
18615 N. Claret Drive
Scottsdale, AZ 85255
Choice Hotels advises allowing six to eight weeks for mailed feedback and recommends its online Customer Service form for faster handling.
Include your name and mailing address, the exact hotel, stay dates, confirmation information, prior contacts and requested resolution. Send copies rather than original receipts or documents.
Do not mail a payment card, passport, driver’s license, Social Security card or unredacted bank statement.
Quality Inn Headquarters and Former Addresses
Quality Inn does not have a separately listed standalone brand headquarters. Corporate information routes through Choice Hotels International.
The current headquarters address is:
Choice Hotels International, Inc.915 Meeting Street
North Bethesda, MD 20852
Older listings may show:
- 10750 Columbia Pike, Silver Spring, MD 20901
- 1 Choice Hotels Circle, Rockville, MD 20850
Those are former corporate locations and should not replace the current North Bethesda address.
Who Owns Quality Inn?
Quality Inn is owned and franchised by Choice Hotels International.
The Quality Inn brand has more than 2,000 locations worldwide. Choice Hotels states that each property is independently owned and operated by a franchise partner.
The franchise owner or property-management company may control:
- Hotel employees
- Front-desk management
- Housekeeping
- Maintenance
- Room assignments
- Incidental deposits
- Parking and pet fees
- Local refund decisions
- Property security
- Hiring, payroll and employee records
Choice Hotels controls the Quality Inn brand, reservation system, loyalty program, marketing and franchise relationships, but it may need the local owner to respond to a property-specific complaint.
Who Is the CEO of Quality Inn and Choice Hotels?
Quality Inn does not publish a separate brand CEO.
Dominic Dragisich became interim chief executive officer of Choice Hotels International on May 20, 2026.
Patrick Pacious stepped down as president and CEO and is serving as a strategic advisor through August 31, 2026 while the board searches for a permanent successor.
Leadership can change. Investors, franchisees, suppliers and formal business contacts should verify current information through Choice Hotels Investor Relations.
How to Contact a Specific Quality Inn Hotel
The direct telephone number for each Quality Inn appears on the property’s official Choice Hotels listing.
Contact the local hotel for:
- Check-in and checkout
- Late arrival
- Room availability
- Room changes
- Accessible-room requests
- Breakfast hours
- Pet policies
- Parking
- Incidental deposits
- Housekeeping
- Maintenance
- Lost property
- Local receipts
- Immediate refunds or bill corrections
Report a problem while you are still at the hotel whenever possible. A manager may be able to inspect the room, correct a charge or move the guest immediately.
How to Escalate a Quality Inn Complaint
- Contact the front desk: Report the issue as soon as it occurs.
- Ask for the manager: Request management review if the first employee cannot resolve it.
- Give the hotel an opportunity to correct the issue: Ask for housekeeping, maintenance, a room change, bill correction or another appropriate response.
- Document the condition: Keep photos, videos, receipts and written notes.
- Request documentation: Ask for a hotel incident number, refund confirmation, corrected folio or written manager response.
- Contact Choice Customer Relations: Call 1-800-300-8800 or submit the online form.
- Identify the hotel: Provide the full property name, address, city and state.
- Request a Choice case number: Save it with the date of each communication.
- Contact the booking provider: Include Expedia, Priceline, Booking.com or another platform when it processed the reservation.
- Use an outside authority when appropriate: Serious safety, sanitation, discrimination, payment or criminal matters may involve emergency services, a health department, card issuer or consumer agency.
What to Have Before Contacting Quality Inn
- Exact hotel name and address
- Reservation or confirmation number
- Name used for the reservation
- Check-in and checkout dates
- Room number
- Rate and room type
- Original booking channel
- Receipt or hotel folio
- Cancellation confirmation
- Deposit or authorization record
- Card statement with private information covered
- Choice Privileges number shared only through official channels
- Photos or videos of relevant conditions
- Names or roles of employees and managers contacted
- Choice Hotels case number
- A short timeline
- The specific resolution requested
Do not post reservation numbers, Choice Privileges numbers, future travel dates, payment-card information, home addresses, private phone numbers, passports, identification documents or unredacted hotel folios publicly.
Quality Inn Reservation and Cancellation Complaints
Guests who booked directly through Choice Hotels can manage reservations online or call 1-877-424-6423.
Cancellation rules can vary by:
- Hotel
- Rate plan
- Advance-purchase restrictions
- Arrival date
- Promotion
- Booking source
Some advance-purchase reservations may be nonrefundable or nonchangeable.
When canceling, retain the cancellation number and confirmation email. Verify that the hotel received the cancellation and review the payment account for any no-show or deposit charge.
Third-Party Quality Inn Reservations
Guests who booked through a travel website, app, credit-card portal, employer system or travel agency should contact that provider for changes and prepaid refunds.
The hotel may not have authority to alter a prepaid third-party booking.
Keep both the booking provider’s itinerary number and the hotel’s actual confirmation number. Contact the hotel, booking provider and Choice Customer Relations when responsibility is disputed.
Quality Inn Deposits and Incidental Holds
Deposit complaints may involve:
- Incidental authorization holds
- Cash deposits
- Debit-card holds
- Pet fees
- Damage deposits
- Smoking charges
- A hold remaining after checkout
- An amount that was not clearly disclosed
Ask whether the amount is a pending authorization or a posted charge. A pending authorization may disappear without appearing as a separate refund.
Request the amount, authorization date, release date and final folio in writing. Contact the financial institution when a hold remains beyond its expected processing period.
Quality Inn Refund and Billing Complaints
Refund or billing complaints may involve:
- An unacceptable room
- A canceled reservation
- An early checkout
- A duplicate charge
- A no-show fee
- A deposit
- A smoking or damage charge
- A third-party booking
- A manager-promised refund
- An incorrect number of nights
Ask for the refund amount, date, payment method, reference number and expected processing time.
Contact the hotel for the final folio because the property normally creates the guest bill. The Choice Hotels Customer Service form also includes an option to request a recent receipt.
If a posted charge remains unresolved, contact the card issuer before its dispute deadline.
Room Cleanliness, Mold and Pest Complaints
Cleanliness complaints may involve:
- Dirty or stained bedding
- Unclean bathrooms
- Mold or mildew odors
- Black spots or moisture damage
- Pests
- Hair or debris
- Trash left in a room
- Smoke odor
- Housekeeping not servicing the room
Photograph the condition before using the room when possible. Notify the front desk immediately and request housekeeping, an inspection, a room change or manager review.
Report suspected bedbugs or serious pest concerns to management promptly. Avoid moving unpacked luggage to another room until the property explains how the relocation should be handled.
Seek appropriate medical care for bites, allergic symptoms or another health concern.
Quality Inn Maintenance and Safety Complaints
Maintenance complaints may involve:
- Broken doors or locks
- Missing electrical covers
- No hot water
- Plumbing leaks
- Heating or air-conditioning failure
- Broken elevators
- Nonworking ice or laundry machines
- Ceiling or wall damage
- Poor bathroom ventilation
- Fire-safety concerns
- Parking-lot hazards
Report dangerous conditions immediately and record the time and employee response. Do not attempt to repair hotel electrical, plumbing, lock or fire-safety equipment.
For an immediate threat or emergency, leave the area and contact emergency services.
Quality Inn Accessibility Complaints
Accessibility complaints may involve:
- Accessible parking
- Entrance doors
- Elevators
- Accessible room features
- Roll-in showers
- Visual or audible alarms
- Service animals
- Website or app accessibility
Report a property-level concern to the hotel manager and Choice Customer Relations.
For a problem specifically involving the Choice Hotels website, email ac***********@**********ls.com.
Choice Privileges Customer Service
- Choice Privileges Reservations: 1-800-521-2121
- Choice Privileges Service Center: 1-888-770-6800
- Choice Privileges Mastercard: 1-833-714-3490
Choice Privileges issues may involve missing stays, missing points, reward nights, member rates, promotions, account access or elite benefits.
For U.S. and Canadian stays, Choice recommends allowing 72 hours after checkout for points to post before submitting a missing-stay request.
Keep the membership number, hotel folio, confirmation number, stay dates and screenshots of any promotion. Do not publish loyalty-account details publicly.
Quality Inn Human Resources and Employment Questions
Quality Inn does not publish one universal Human Resources or payroll number for employees at every hotel.
Because hotels are independently owned and operated, property employees should identify the legal employer shown on their:
- Pay statements
- Tax forms
- Employment agreement
- Employee handbook
- Benefits records
The franchise owner or management company normally handles hiring, payroll, W-2 forms, schedules, benefits and employment verification.
Applicants for Choice Hotels corporate positions should use the official Choice Hotels careers website.
Do not post Social Security numbers, employee IDs, payroll records, schedules, medical information or employment documents publicly.
Quality Inn Scam and Fake Support Warning
Guests may encounter fake hotel booking sites, front-desk calls, reservation messages, refund offers and unofficial customer-service numbers.
- Use ChoiceHotels.com and the official Choice Hotels app.
- Verify hotel numbers through the property’s official listing.
- Do not provide passwords or one-time verification codes.
- Do not disclose complete card information to an unexpected caller.
- Do not pay a hotel refund fee with gift cards or cryptocurrency.
- Do not grant remote access to a phone or computer.
- Hang up and call the hotel directly if a supposed front-desk caller unexpectedly requests payment details.
Quality Inn Reviews and Complaints
Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, dated from February 17 through April 16, 2025.
Reported themes include:
- Dirty or stained bedding
- Mold and mildew concerns
- Broken ice and laundry equipment
- A room door that was difficult to close
- Rude or inattentive front-desk management
- A disputed smoking deposit
- Misleading hotel photographs
- Building and room disrepair
- Parking problems
- Early-check-in confusion
- Noise complaints
- A duplicate charge that was later resolved
- Pest and electrical-safety concerns
These reviews describe individual guest experiences and allegations involving hotels in West Virginia, Georgia and North Carolina. They do not establish conditions at every Quality Inn or Quality Inn & Suites property.
No reliable aggregate star rating is currently displayed. A helpful review should identify the general hotel location, approximate stay date, booking source, issue, support route used, case number and whether the complaint was resolved.
About Quality Inn
Quality Inn is a midscale Choice Hotels brand with more than 2,000 locations worldwide.
Quality Inn hotels may provide:
- Free hot breakfast
- Free Wi-Fi
- Choice Privileges participation
- Swimming pools at selected hotels
- Fitness centers at selected hotels
- Pet-friendly rooms at selected hotels
- Parking
- Business services
- Meeting space at selected hotels
Breakfast is typically offered between 6 a.m. and 10 a.m., but hours and offerings vary by hotel.
Check-in is commonly between 3 p.m. and 4 p.m., and checkout is commonly between 10 a.m. and 11 a.m. Each property sets its own schedule and policies.
Quality Inn Competitors and Related Corporate Office Pages
Quality Inn competes with other value and midscale hotel brands. Related corporate pages include Choice Hotels, Hampton Inn, Holiday Inn Express, Super 8, Sleep Inn, Comfort Inn, Baymont Inn, and Best Western.
Official and Related Quality Inn Resources
- Official Quality Inn Website
- Choice Hotels Customer Support
- Choice Hotels Customer Service Form
- Choice Hotels Corporate Contacts
- Manage Reservations
- Choice Hotels Frequently Asked Questions
- Choice Privileges
- Choice Privileges Contact Information
- Choice Hotels Accessibility Information
- Choice Hotels Privacy Policy
- Choice Hotels Careers
- Quality Inn Customer Service Numbers, Reviews and Complaints
- Investigate an Unrecognized Quality Inn or Hotel Charge
Frequently Asked Questions About Quality Inn Corporate Office
What is the Quality Inn corporate phone number?
The Quality Inn corporate phone number through Choice Hotels is 1-301-592-5000. For a guest complaint, call 1-800-300-8800.
What is the Quality Inn corporate office phone number?
The Choice Hotels corporate-office number is 1-301-592-5000.
What is the Quality Inn corporate number?
The Quality Inn corporate number is the Choice Hotels headquarters number, 1-301-592-5000.
Where is the Quality Inn corporate office?
Quality Inn corporate matters are handled through Choice Hotels International at 915 Meeting Street, North Bethesda, MD 20852.
Where is Quality Inn headquarters?
Quality Inn does not have a separately listed standalone headquarters. Its parent company, Choice Hotels, is headquartered in North Bethesda, Maryland.
What is the Quality Inn headquarters phone number in the USA?
The U.S. Choice Hotels headquarters telephone number is 1-301-592-5000.
What is the Quality Inn and Suites corporate office phone number?
Quality Inn & Suites is part of the Quality Inn brand. The corporate number is 1-301-592-5000, and Customer Relations is 1-800-300-8800.
What is the Quality Inn customer-service number?
For hotel complaints and guest feedback, call Choice Customer Relations at 1-800-300-8800.
What is the Quality Inn reservation number?
Call Choice Hotel Reservations at 1-877-424-6423.
Are Reservations and Customer Relations available 24 hours?
Yes. Both numbers are currently listed as available 24 hours a day, seven days a week.
How do I file a Quality Inn corporate complaint?
Contact the hotel manager first. If the issue remains unresolved, call Choice Customer Relations or submit the online Customer Service form and request a case number.
Does Quality Inn have a complaint email?
Choice Hotels primarily routes general hotel complaints through its online Customer Service form and telephone support. Its accessibility and privacy emails are intended for those specific subjects.
Who handles a Quality Inn refund?
The local hotel, Choice Hotels or the original third-party booking provider may control the refund, depending on how the reservation was booked.
Who owns Quality Inn?
Quality Inn is a Choice Hotels International brand.
Are Quality Inn hotels independently owned?
Yes. Choice Hotels states that each Quality Inn is independently owned and operated by a franchise partner.
How many Quality Inn hotels are there?
The official Quality Inn website currently states that the brand has more than 2,000 locations worldwide.
Who is the CEO of Choice Hotels?
Dominic Dragisich is the interim CEO of Choice Hotels International as of July 30, 2026.
What is the Choice Privileges phone number?
Call 1-888-770-6800 for Choice Privileges account and points assistance.
Who handles Quality Inn employee payroll and W-2 forms?
The independently owned hotel or its management company normally handles hotel-level employment records.
Is CorporateOfficeHeadquarters.com affiliated with Quality Inn?
No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with Quality Inn or Choice Hotels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information and public review pages since 2004.
Information is reviewed using official corporate contact pages, customer-support resources, brand information, leadership announcements, loyalty-program contacts and visible reader submissions when available.
Corporate addresses, telephone numbers, leadership, hotel ownership, reservation terms, deposits and complaint routes can change. Verify time-sensitive information directly with Choice Hotels, the hotel or the original booking provider.
Page Update Note
This Quality Inn corporate office page was updated on July 30, 2026
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Quality Inn, Quality Inn & Suites, Choice Hotels International, Choice Privileges, any Quality Inn franchisee, hotel owner, management company, employee, booking platform, payment provider or government agency.
Quality Inn, Choice Hotels, Choice Privileges and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, telephone numbers, leadership, hotel ownership, rates, deposits, cancellation policies, amenities and complaint procedures may change without notice.
CorporateOfficeHeadquarters.com cannot access reservations, cancel bookings, issue refunds, release card authorizations, change Choice Privileges accounts, investigate hotel incidents, retrieve employee records or contact Choice Hotels on a reader’s behalf.
This page does not provide travel, hotel, safety, medical, employment, legal, financial, accessibility or consumer-protection advice. Contact the hotel, Choice Hotels, booking provider, card issuer, emergency service, regulator or qualified professional when appropriate.
Share Your Quality Inn Experience
Have you contacted a Quality Inn front desk, hotel manager, Choice Customer Relations, Choice Reservations, Choice Privileges, a third-party booking provider or the Choice Hotels corporate office about a complaint?
Share your experience below and identify the general hotel location, approximate stay date, booking channel, issue, support route used, whether a case number was provided and whether the concern was resolved.
Privacy warning: Do not post confirmation numbers, future travel plans, room numbers, Choice Privileges numbers, complete receipts, payment-card information, home addresses, private phone numbers, employee records, passports or other identification documents in a public review.
